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Ulasan untuk Mercure Sydney Liverpool

4.5 out of 5
Mercure Sydney Liverpool
424 - 458 Hoxton Park Road, Prestons, NSW

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 646 dari 1000 ulasan" "
Penilaian 8 - Bagus. 278 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 42 dari 1000 ulasan" "
Penilaian 4 - Buruk. 22 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 12 dari 1000 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

9,0/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All good
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Fortme

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super kid friendly, easy amenities. I went off season but will be back
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Rodrigo Mota

Disukai: Kebersihan, kondisi & fasilitas properti
Good, but far from CBD
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Pa Nhia

Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Yolande

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We loved our stay! Rooms were clean and spacious & not far from Casula Mall. Exceptional customer service made our stay extra pleasant - esp from Remi, he was so friendly and must we say, he deserves a raise! Thank you Remi for your above and beyond customer service. Because of you, we will always book here!
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Loise

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Sharon

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really great hotel, I stay in Sydney a lot and this hotel was reasonably priced, fantastic rooms, really comfortable bed with top quality linen and the restaurant downstairs was brilliant. I ate there twice and both times I had a great experience. The steak in particular was so good. I will definitely stay there again.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

toshio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
ｼﾄﾞﾆｰ市内の混雑を避けてのんびり滞在4日間でした。ホテル自身は清潔で従業員の対応も良く、環境も良好でした。少し残念でしたのは、朝食付きで申し込んだのですが、朝食バフェット内容に変化が無く、サラダ系が無かった点です、毎朝ですと飽きてしまいました、そこ以外満足でした。前滞在先のケアンズの朝食付きホテルの豪華さと比較してはいけないのでしょうが。
Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Tracey

Disukai: Kebersihan
We had nothing but problems staying here. Had to change rooms 3 times due to issues and still had aircon not working in the 3rd room but gave up when staff couldn't care less and didnt bother getting back to me about it. Finally got told on leaving the whole facility has electrical issues they can't currently resolve. We only had 1 decent nights sleep out of 4 as the room was too hot but given no compensation at all even though they knew it was an issue. Also, if an event is on at the attached entertainment venue there is no parking at all as there's no dedicated hotel guest parking. The rooms are nice but the issues left us not enjoying them. Definitely wouldn't stay here again.
Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Matt

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Average
Menginap 5 malam pada bulan Maret 2024

2/10 Sangat Buruk

Sunantha

Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Muralidhar

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
I stayed in the same room consecutively in January and March. I see the same cobwebs in the same place, toilet floors with the same stain marks and the shower water overflowing to the bathroom floor. The reception staff don't want to price match what i find in other booking websites. WHY? The staff hesitate to fix a sofa bed for us. WHY? Some of the younger reception staff come across as borderline rude. Not sure if they've been trained in hospitality.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Nathan pada tanggal 14 Mar 2024
Dear Muralidhar,Thank you for your feedback, and my sincere apologies for your experience here with us. As a hotel we take pride in our product from our customer service to our hotel rooms. Our aim is to make sure that our guests have a pleasant stay and enjoy the services we offer.Regarding matching rates, the reason why some of the rates are much cheaper on the websites is due to putting incorrect dates. As long as the dates match as what we have online, we are more than happy to match the rates.For the rooms, I will make sure that our room attendants are keeping up to standards with the cleanliness of our rooms. Also, I will inform our reception team to ensure that they are providing excellent customer service for all our guests.Thank you for your feedback and my apologies for your experience with us.Kind regards,Nathan Pedrosa Hotel Manager Mercure Liverpool

10/10 Sangat Bagus

Diana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean, spacious room. Also swimming pool very clean. Plus, in-room dining or walk to dining. Shall return.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Pradip

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Loved this stay. The friendliness of the staff was a standout. The room was so comfortable and food options were great. Would highly recommend
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

PETER

Always enjoy the Mercure Liverpool It's hard to order room service sometimes when the bistro in club is busy up to 1 hour wait ? Needs a gym going across the road is a hassle Having to fill out ID to go next door is painful also otherwise excellent
Menginap 4 malam pada bulan Februari 2024

10/10 Sangat Bagus

Fabricio

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
good place
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Arkan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very Good 👍
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Lesley

Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Maris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Januari 2024

10/10 Sangat Bagus

Merita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was spacious, Beautiful, Customer services and staff greeted us cheerfully, Welcoming,breakfast and dinner delicious, complement to Chef and all the Staff for there Customer services, great experience definitely returning and recommend to family and friends. Thank You Mercure Hotel
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

cheryl

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
4 star accommodation, the Artrium served wonderful food, and the staff were very friendly.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Selina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Service
Excellent customer service and on arrival earlier requests for rooms were all set up and ready for use. Restaurants close to Hotel was also convenient for our two days stay. One of the best hotels we have stayed so far.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Robyn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Standard room had a lot of space. Good water pressure in the shower. I used the gym and went into the Liverpool Catholic Club. Both easy to access and dining options were good. Bed was very comfortable and the room was quiet.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Katrina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the things in the place so we didn’t really have to go anywhere!
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Farzan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best place to stay in Liverpool
Check-in was smooth and quick. The staff were amazingly helpful and professional. Great amenities, including swimming pool and gym.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

irene c

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel room was big and clean comfortable bed,servies was great, love the way the club was attached to it nice pool
Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Natasha

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Leaoa

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Karina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to park, breakfast was nice and substantial, rooms clean, room service arrived quickly, movies and tv easy to navigate, the pool looked clean and visually appealing my daughter had fun in the pool.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Duc

Bepergian bersama teman
Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Amelia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were amazing, food was great and quick to receive, room was lovely and clean, bed was comfy. I would recommend new pillows, they were lumpy and not as fluffy as we would have liked. But overall, an amazing place to stay
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Sarahjane

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Derek

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Chris

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Shane

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Behdad

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
First : Came to the room after a long day in the city , the bed sheet were dirty , full of hair that did not belong to me , rang the reception no answer, went down and the front reception told me he is the only person there and he won’t be able to change the sheets . I as a guest had to do that and change the sheets . Second : When arriving the front office ( Rami ) told me they will wave the early check In as I was arriving from the states. Leaving the facility they charged me $50 and told me they would not honor the other employ ( Rami) .
Menginap 7 malam pada bulan Desember 2023

8/10 Bagus

Michael

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool was a decent size, however, it’s not heated. The water was ice cold which made it hard to enjoy if you don’t like ice cold water for swimming. The staff were excellent.
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Hasan

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Value for money if you have your own vehicle
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Lynette

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Richard and Rosa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Safe area
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Peter

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Laura

Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Mimi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Really love place
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

ROHITESH

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very well situated and great facilities with spacious room.
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Pita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
All Good
It was very relaxing staff made it comfortable even the cleaners were helpful....Definitely going to recommend this hotel to friends and family. I am going stay here again next time.
Menginap 3 malam pada bulan Desember 2023