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Ulasan untuk Novotel Sydney City Centre

4 out of 5
Novotel Sydney City Centre
York Street, 7-9, Sydney, NSW

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 393 dari 1003 ulasan" "
Penilaian 8 - Bagus. 374 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 148 dari 1003 ulasan" "
Penilaian 4 - Buruk. 51 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 1003 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Barry

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was located across the street from Wynyard station close transit to/from airport and all attractions. The hotel area was quiet at night. Staff was friendly and the lobby bar had a nice happy hour for drinks and winding down. Cameron who checked us in was very friendly and efficient. He was always around to ask if we needed assistance or just to ask us how our day went. A great experience!
Menginap 4 malam pada bulan April 2024

8/10 Bagus

timothy park

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Great stay, but house keeping was poor. Walked in on house keeping washing our tea cups using fingers only in the bathroom sink. Would assume dirty cups would just be replaced with clean dishwashed cups? Accidently knocked over a small plant on day 2 of visit and on day 4 dirt still not vacuumed. Rubbish not removed.
Menginap 4 malam pada bulan April 2024

8/10 Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location easy walk from Wynyard Station Very good breakfast
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Lance

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Roberto

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Located in the heart of Sydney Harbor... very accessible to public transportation. very close to tons of nice restaurants and stores ... personnel is very friendly and
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Martina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liegt sehr zentral, direkt an der Wynyard station, hatte ein tolles Zimmer mit Balkon. Das Frühstück war okay, mir hat ein normales Müsli gefehlt. Das Zimmer war im großen und ganzen sauber.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

KAREN

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Stephen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
THE ROOM SMELLED STALE AND AS IF THE CARPET WERE DIRTY LIGHT SWITCHS BREAK AND HAD TO BE REPAIR THE SHOWER WERE DIRTY AND NO WATER TO HAVE A SHOWER AND THE STAFF DIDNT SEEM WORRY AND LAUGH IT OFF
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Kim pada tanggal 3 Apr 2024
Dear Stephen,thank you for your feedback on your recent stay. I am sorry to hear we did not meet your expectations, please trust, I will follow up with the team accordingly to prevent this from happening in the future.Thank you again and all kind regards,Kim SGeneral Manager

8/10 Bagus

Alma

Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Angelo

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location to resturants shops and attractions
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Kim pada tanggal 3 Apr 2024
Dear Angelo,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

2/10 Sangat Buruk

Kathleen

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I booked accommodation for 3 adults, which was positioned as a room with 3 single beds. Paid over $800. Was sent an email confirmation which confirmed 3 adults. Upon arrival the receptionist told us our room had one king bed, to which I said 'I booked for 3', where she replied '3 fits in this room'. The room was a 'junior suite'. I said we were 3 adults and would not be sharing a single bed. She did not at all see the issue with this. I have since looked on your website and it states clearly that the suite is suited to a 'maximum of 2 adults', not 3. Eventually she downgraded us to a 'standard double room' but offered no sort of refund for the downgrade from the suite. Please call me about my booking. I booked with Novotel through my company as it is a preferred provider for Deloitte and if I do no receive communications about my experience I will let them know that the booking process is inadequate.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Johnny pada tanggal 26 Feb 2024
Dear Kathleen,Thank you for your feedback. Please accept my sincere apology for the inconvenience caused to you. I was notified by the Duty Manager Cameron that he already spoke to you and processed a 25% refund to your credit card. I appreciate your understanding that we couldn't meet your expectation due to the system error which was out of our control. Thank you once again for your patience and we wish to welcome you back again in future.Kind RegardsJohnny SanaullahFront Office Manager

10/10 Sangat Bagus

Nathalie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, friendly staff, good location
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Johnny pada tanggal 4 Mar 2024
Thank for your positive feedback. It is always a pleasure to receive positive comments. I will share with my team and I am sure they will be very happy.

6/10 Cukup Baik

Geil Fell

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
Just was not impressed with this hotel. Front desk staff very weak and some just not friendly. Room was super small. Floor four when I checked in had trash all over the place in the hallway. Just very average. I’ll choose elsewhere when I come back to town. Sorry.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Kim pada tanggal 3 Apr 2024
Dear Geil,thank you for your feedback on your recent stay with us. I am sorry to hear we did not meet your expectations, please allow me to express my sincere apologies and trust, I will address your feedback with the team accordingly.We hope to serve you better next time.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Patrick

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Kim pada tanggal 3 Apr 2024
Dear Patrick,thank you for your great review of your recent stay. We appreciate the feedback and look forward to welcoming you back in the future.Kind regards,Kim SGeneral Manager

6/10 Cukup Baik

Yuhei

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Location is quite good. You can go circular quay and other points without transportation. Compared with this, price is low enough. However, design of bathroom in room 708 was quite problematic. Toilet paper is located on the "back wall" of toilet, this makes quite uneasy to use. The shower booth doesn't have the door or curtain to prevent the water spilling out from the booth. Also, drain is stuck.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 4 Mar 2024
Thank you for your feedback. I will share with relevant department to take necessary measures if needed. Thank you once again and we wish to welcome you back soon.

10/10 Sangat Bagus

Maude

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were welcoming and helpful.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 4 Mar 2024
Thank you for your positive feedback. It is always a pleasure to receive positive comments. My team will love it.We wish to welcome you back soon.

10/10 Sangat Bagus

brendan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel’s location is excellent. It is close to The rocks, darling harbour and sydney shops. We used the train which is a block away. Loved the Japanese restaurant next door.
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 4 Mar 2024
Dear Brendan,Thank you for sharing your experience with us. I am glad that you liked the hotel. We have a great restaurant too in the hotel. We hope that you can try our restaurant as well.Thank you once again for the feedback and we wish to welcome you back soon.Kind Regards,Johnny Sanaullah

10/10 Sangat Bagus

Carmen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was lovely and the staff pleasant and helpful. The proximity to the Harbour Bridge and Opera House was an absolute bonus.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you, Carmen for the great feedback. I will share your comments with my team, and I am sure they will be very happy. We wish to welcome you back again at our hotel in future.

8/10 Bagus

Arti

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Poor choice of breakfast options for vegetarians. Same breakfast everyday for a week. $35 for soaked oats, toast and tea/coffee is too expensive. Baked beans had a bacon taste, so couldn’t eat that! Won’t be staying here again.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you, Arti, for taking time and providing feedback about your stay at the hotel. I have passed your comments to the relevant department. They will definitely check if any adjustments are needed. Once again, I appreciate for sharing your experience and we wish to welcome you back again in future.

10/10 Sangat Bagus

Mohammed

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you for your positive feedback. We wish to welcome you back soon in future. I am glad that you enjoyed your stay with us.

10/10 Sangat Bagus

Nicole

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy contactless check in and out
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you for your awesome feedback. We are happy that you liked the new Self Check-in Kiosk. I appreciated for your sharing your experience with us and we wish to welcome you back soon in future.

2/10 Sangat Buruk

Chloe

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spent the first three days in a room with a shower that flooded due to clogged drains. Followed up on it multiple times to be told they would sort it which didn’t happen and then we had to move rooms due to the problem. Moved to new room which had someone’s used hair clips on the floor. Woke up the next morning to ice cold showers, when we notified reception they said they were aware of the issue and that’s as far as it went. Asked prior to arrival if we could have a late checkout due a late flight, received no response. Asked in person on check in and the lady said that it wasn’t a problem and to come closer to the end of our stay to confirm a time, however, not on the morning we were due to check out as it was their peak time. We went back in regards to this two days prior to checking out and were told that they could not give us a late checkout until the day of our checkout - completely contradictory to what we had previously been told. We went back AGAIN the next day to see what we needed to do in order to organise this, the manager said he would organise it, attempting the key card 3 times. The day of our checkout we had the housemaid walk into our room with extremely minimal notice prior to when we were meant to check out. She then questioned if we were checking out and what time our late checkout was until. Less than 10 minutes later the reception was ringing our room asking us when we were checking out. The laundry has been removed with no alternatives or notice.
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Dear Chloe,Thank you for your feedback about your stay at Novotel Sydney City Centre.I apologize for the inconvenience caused to you during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Sangat Bagus

Sze Wan Maggie

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you for your great feedback.Hope to welcome you back soon in future.

10/10 Sangat Bagus

Jennifer

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would certainly stay again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you for your the great feedback.

2/10 Sangat Buruk

Joseph

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My mother died, and this poorly run, over priced property wouldn’t even consider changing the date of my booking so I could visit again in the future. An awful establishment absolutely devoid of any compassion or redeeming qualities
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Dear Joseph,We are sorry for your loss. In regard to the booking, you contacted the Expedia to cancel your booking for personal reason however, it was never mentioned that your mother passed away. The booking was a non-refundable and restricted booking, it was not cancelled.

8/10 Bagus

Fazilette

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you for the great review.

8/10 Bagus

Maria

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Johnny pada tanggal 4 Mar 2024
Appreciate the rating about our hotel. We wish to welcome you back again.

4/10 Buruk

Tran Minh Nhat

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Kim pada tanggal 12 Jan 2024
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Bernadette

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Kim pada tanggal 12 Jan 2024
Dear Bernadettethank you for your great feedback on your recent stay. We appreciate your support.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Birgitta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 12 Jan 2024
Dear Brigittathank you for your feedback on your recent stay. We appreciate your support and look forward to welcoming you back soon.Kind regardsKim SGeneral Manager

6/10 Cukup Baik

Michael

Not on google maps. Very hard to find if you get lost
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 12 Jan 2024
Dear Michael,thank you for your feedback on your recent stay. We appreciate your comments and will address this with the team accordingly.Kind regardsKim SGeneral Manager

8/10 Bagus

Sandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 8 Jan 2024
Dear Sandra,thank you for your great review of your recent stay We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Cukup Baik

Margaret

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 8 Jan 2024
Dear Margaret,thank you for your review of your recent stay. We hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Nancy

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 8 Jan 2024
Dear Nancy,thank you for your great review of your recent stay.We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Delene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was centrally located within walking distance of many attractions. The hotel was modern, newly furbished and clean. Would stay again for my next city stay.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 8 Jan 2024
Dear Delene,thank you for your great review of your recent stay with us. We appreciate your support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Cukup Baik

Gillian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
No fresh milk in the fridge, no complimentary water in the room, no mini bar.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 8 Jan 2024
Dear Gillian,thank you for your feedback on your recent stay. We appreciate your comments and are pleased to advise that we offer complimentary still and sparkling water in the lobby to all guests. For minibar, we are still in the process of set up as we have just completed the refurbishment. We do hope to serve you better next time. Kind regardsKim SGeneral Manager

6/10 Cukup Baik

ROB

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Good location. No gym when we stayed. Bathroom not designed well in our particular 2 bedroom, very wet, not private due to glass door. Poor ventilation in room and bathroom.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 2 Jan 2024
Dear Rob,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

8/10 Bagus

Evelyn

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 2 Jan 2024
Dear Evelyn,thank you for your feedback on your recent stay.We appreciate your feedback and hope to welcome you back again soon.Kind regards,Kim SGeneral Manager

10/10 Sangat Bagus

ALEXANDER

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Thank you for your great feedback.

10/10 Sangat Bagus

Kathika

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Kathika,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 Bagus

Norman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beware of the bathroom step
The only negative experience was the hidden step up into the bathroom. I stubbed my toe and it is now purple
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Johnny pada tanggal 31 Jan 2024
Dear Norman,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Sangat Bagus

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Peter,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

8/10 Bagus

Susan

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
My niece and I shared a room on the 7th floor - she had flown from Canada and I from Melbourne to meet her. We both had the best sleep we'd had in months; very quiet for a city hotel. We also loved the convenience to Circular Quay, Bangaroo, Darling Harbour and the cbd.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Susan,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Julianna

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Juliana,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Maria Kara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I would come back again, really enjoyed my stay here
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Maria,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Cukup Baik

andreea

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Andreea,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

kyuhyun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Kyuhyun,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Garren

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Garren,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

6/10 Cukup Baik

Choy Ling

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Choy Ling,thanks for your review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great
It was great. I really enjoyed my stay.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Kim pada tanggal 28 Des 2023
Dear Guest,thanks for your great review on your recent stay with us. We appreciate the support and hope to welcome you back again soon.Kind regardsKim SGeneral Manager