Pemandangan dari properti

Ulasan untuk Sofitel Sydney Wentworth

5 out of 5
Sofitel Sydney Wentworth
61-101 Phillip Street, Sydney, NSW

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 475 dari 1000 ulasan" "
Penilaian 8 - Bagus. 313 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 110 dari 1000 ulasan" "
Penilaian 4 - Buruk. 67 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 35 dari 1000 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

WIESLAW, Mesa

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sofitel is one of the best
Menginap 6 malam pada bulan April 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 20 Apr 2024
Bonjour Wieslaw, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

4/10 Buruk

Michael

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Toilet didn’t flush. Lifts didn’t work properly. Construction being undertaken at site and very expensive. Will not stay here again.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Alley pada tanggal 26 Mar 2024
Bonjour Michael,Thank you for your review on regarding you stay. I offer you my most sincere apologies, as I see from your scores & feedback that you had a disappointing stay. We aim to provide high level service to all of our guests, and I will be sure to present your survey in our next Guest Experience Meeting, as the concerns you have mentioned are areas in which we are definitely able to improve upon.We appreciate you for your time and we respect your wish, however, it is our hope that you will give us the opportunity to better serve you at least.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager

8/10 Bagus

Graham

Very helpful staff Air condition far too cold
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Alley pada tanggal 26 Mar 2024
Bonjour Graham,Thank you for sharing your wonderful experience at the Sofitel Sydney Wentworth. I am glad you enjoyed your recent visit . I will certainly share your feedback with our team and we look forward to your next visit!Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager

10/10 Sangat Bagus

Bianca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quiet and comfortable hotel.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Alley pada tanggal 12 Mar 2024
Bonjour Bianca,Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth.I am very pleased to read you enjoyed staying at the hotel.We do hope we can welcome you back again soon.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager

6/10 Cukup Baik

Diana

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The property had newly opened after renovation and I don’t think they are quite ready. The garden area is completely dug up and the restaurant is not available. A make shift breakfast buffet area is using part of the ballroom. The food was well cooked but an order of eggs Benedict came on an English muffin with just a small slice of salmon and a drizzle of hollandaise. Not really 5 star. Once all the renovations are complete and the musty smell in the hallways and the rooms is dealt with might be worth another look. Staff are very nice and extremely helpful.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Alley pada tanggal 24 Feb 2024
Bonjour Diana,Thank you for taking the time to share your experience with us regarding your stay at the Sofitel Sydney Wentworth. Our hotel is still undergoing enhancements and we have limited services available until the project's completion until Spring 2024. We regret if this was not appropriately explained to you and if it has caused you any discomfort during your stay.Thank you again for sharing your experience, we look forward to welcoming you back to the new renovated Sofitel Sydney Wentworth.Kind Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager

8/10 Bagus

Andres

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Andres, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

Andres

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Andres, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Ryan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very convenient.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Ryan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Jill

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Left medication in fridge but was not there when I rang to ask for it to be left at reception. Staff should not have thrown it out.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Jill, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Lee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the timeless elegance
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Lee,We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

6/10 Cukup Baik

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan
Sydney views
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Daniel, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

Tina

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The stay was good. The property is dated but it was clean and walking distance to shops. Not a lot of food options nearby but it’s not a far walk from other places. Make sure you make reservations for dining. It also did not have a litttle shop for snacks, etc. or a cafe for coffee.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Tina, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

4/10 Buruk

Jack

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Jack, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Keri

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Close to Curricular Quay and super classy!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Keri, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Kanchan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property. Nice staff. Close to circular quay
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Kanchan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Ross

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Handy to cruise terminal,good breakfast
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Ross, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

Sharon A

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Group Trip
Convenient location
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 31 Jan 2024
Bonjour Sharon, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback.I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again.Kind Regards, Emil BaeckstroemAssistant Front Office Manager

4/10 Buruk

Graeme

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Very Slow check in on 30/12 , only one person on reception at midday. Room is fairly dated & tired looking. There are far better options better priced in Sydney CBD
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Graeme, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

2/10 Sangat Buruk

Warwick

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
noisy old and dirty
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Jan 2024
Bonjour Warwick, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Lisa, Kallangur

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved my stay at the Sofitel. Staff were amazing. Room was perfect. Had a small balcony that you could stand out on. The bed was so comfortable! Slept so well. Dining options were brilliant. Easy walk to the botanical gardens and circular quay.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Lauren Job pada tanggal 30 Des 2023
Bonjour Lisa,Thank you so much for your review. It is a pleasure to receive positive feedback about our location, staff, facilities & comfortable beds. We hope we can welcome you back to Sofitel Sydney Wentworth in the near future. Happy New Year!RegardsLauren JobDirector of Luxury Experience

4/10 Buruk

Jillian

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Desperately needs a renovation Bellhop was acting as a concierge but had zero experience to his credit he did try his best
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 29 Des 2023
Bonjour Jillian, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Frederick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Three Ideal Days in Sydney
Everything about the hotel was wonderful. The concierge service in particular was outstanding!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 28 Des 2023
Bonjour Frederick, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

Adam

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 27 Des 2023
Bonjour Adam, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

2/10 Sangat Buruk

Michael

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

6/10 Cukup Baik

Kaiyin

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
我為家人訂了兩間房,但酒店未能為我們一家兩間房安排在同一樓層,令我們一家的聯繫出現一點問題,要到第二天,才可以前安排我們一家在同一樓層,作為一間國際星級酒店,如此服務真令人有點難以接受。
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Kim

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was very nice and the bed was extremely comfortable. Food was absolutely outstanding and service above and beyond. Loved this hotel.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Victoria

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Still Classy
Whilst the old Sofitel may have lost some of its shine the old class remains. From the first Bonjour at check in, to the last from the concierge as you leave. The hotel is conveniently situated in the business end of town but there is convenient access to the Quay , Wynyard and Martin Place stations and the George Street Light rail and the CBD shopping precinct.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Melanie

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

ROBERT

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

4/10 Buruk

Graeme

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We stayed for business and had parties fly in from around the world. The business center is terrible with one small printer that does not work. The business support services are terrible and not worth considering. The club lounge is dated and crowded and not helpful for meetings. The lift services are worse than terrible with average wait in the morning exceeding 10 minutes. I will never stay here again!
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

6/10 Cukup Baik

Keith

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing staff though perhaps less than required with long restauarnt lines and waits, missed items in room service ie no tea coffee on some days of a multi stay.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Emily

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 5 Des 2023
Bonjour Emily, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Ross

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Need more staff at check in counter at busy times.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Lauren Job pada tanggal 30 Nov 2023
Bonjour Ross,Wow! Thank you so much for your 5/5 rating. We truly appreciate you sharing your experience & we hope we can welcome you back soon! RegardsLauren JobDirector of Luxury Experience

8/10 Bagus

Deborah

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 23 Des 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
조식빼고는 좋습니다.
방 시설은 낡았지만 로비나 청소서비스 등은 좋습니다. 아쉽다면 조식인데 조식 때 주문하지않은 커피가 나오거나 계란이 잘못 요리되어 나왔습니다. 다른 손님은 커피가 안나와서 직접 가지고 왔다고 하더라구요. 피곤해서 편하게 먹으려고 갔던 것인데 아침식사는 그냥 호텔 밖에서 하시는 걸 추천합니다.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 18 Nov 2023
Bonjour We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Vallery Eileen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 18 Nov 2023
Bonjour Vallery, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Susan, Belleville

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place. Lovely rooms. Close to many attractions. Highly recommend.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 15 Nov 2023
Bonjour Susan, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

jenny

Menginap 2 malam pada bulan November 2023
Tanggapan dari Lauren Job pada tanggal 30 Nov 2023
Bonjour Jenny,Wow! Thank you so much for your 5/5 rating. We truly appreciate you taking the time to share your experience. We hope we can welcome you back soon! RegardsLauren JobDirector of Luxury Experience

2/10 Sangat Buruk

Leah

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Lauren Job pada tanggal 30 Nov 2023
Bonjour Leah,Thank you for your rating. Please accept our sincere apologies for your recent stay with us. We hope you will give us another opportunity to welcome you back in the near future. RegardsLauren JobDirector of Luxury Experience

4/10 Buruk

Michael

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
Good location, but very old hotel and not to 5 star standard. Poor value for money. Overall disappointed with our stay
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 4 Nov 2023
Thank you very much for taking your time to provide your valuable feedback regarding your last stay at Sofitel Sydney Wentworth.I am so sorry to hear that you did not enjoy your stay. It is clear that we missed in several areas. Please accept our apologies for the shortfalls you experienced, this is not up to our usual standards and I have forwarded your comments to our Executive Committee regarding your feedback to ensure that we will take the appropriate measures to address any shortfalls in service, and deal with these appropriately in order to ensure future guest satisfaction.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Clinton, Fort Worth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay, great area. Good trans links.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 3 Nov 2023
Bonjour Clinton, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

2/10 Sangat Buruk

Donal

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 11 Nov 2023
Bonjour Donal, I am disappointed to learn that your experience at Sofitel Sydney Wentworth was less than satisfactory. if you would like to provide any additional information about your experience, you are welcome to contact us directly. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Brian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were very good and helpful. Room was nice and comfortable.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 3 Nov 2023
Bonjour Brian, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

8/10 Bagus

Joanne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Continued excellent service wins every time we stay
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Joao Cavalcanti pada tanggal 20 Okt 2023
Bonjour Joanne,Thank you very much for taking your time to leave these lovely comments regarding your last visit to Sofitel Sydney Wentworth.I am happy to hear that once again the friendly service provided by our team was appreciated. I will make sure to share your feedback with them, as I am sure they will be thrilled to know that their efforts have contributed to your positive experience.Thank you once again for your feedback, we look forward to seeing you again soon!Best regards,Joao CavalcantiAssistant Guest Relations & Club Sofitel Luxury ManagerSofitel Sydney Wentworth

6/10 Cukup Baik

Christine

Bar and food service excellent… room very dated … didn’t top up bathroom items… no water in the fridge… ordered room service late at night not realising there is never water in the fridge . Very noisy the 3 nights from guest in room above… more staff for reception
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Joao Cavalcanti pada tanggal 18 Okt 2023
Bonjour Christine,Thank you for taking your time to leave your feedback regarding your recent stay.I am sorry to hear that you experienced noise disturbances and that the Housekeeping service did not properly refill the bathroom amenities during your stay. I will make sure to forward your feedback to the relevant departments so that they can investigate and remedy any flaws within their service. Thank you also for your suggestions regarding staffing, I will share this with our Executive Committee.Nevertheless, I am glad to know that you appreciated the Food & Beverage service. I hope we have the opportunity to welcome you again in the future and provide the standards of service that we know we can achieve. Thank you once again, we wish you all the best for your future travels!Best regards,Joao CavalcantiAssistant Guest Relations & Club Sofitel Luxury ManagerSofitel Sydney Wentworth

10/10 Sangat Bagus

Maree

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Alley pada tanggal 9 Okt 2023
Bonjour Maree,We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Warm Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager

10/10 Sangat Bagus

Kelly

Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Sofitel Sydney Wentworth pada tanggal 3 Nov 2023
Bonjour Kelly, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager

10/10 Sangat Bagus

Joanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Client service is the key to the enjoyable stay at Sofitel Sydney Wentworth. The hotel staff cannot be more accommodating with any requests and resolution of any issues. This has been a common theme through our regular stays at the hotel.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Alley pada tanggal 4 Okt 2023
Bonjour Joanne,We very much appreciate your comments & score regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback. We are delighted that you enjoyed your stay and looking forward to welcoming you again.Warm Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager

6/10 Cukup Baik

Michael, Box Hill

Bepergian bersama keluarga
It was ok. Clean and staff were good and great location. Breakfast wasn't the best, with coffees slow to arrive and weren't hot. Not enough lifts for the property and can be a long wait in the mornings.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Alley pada tanggal 4 Okt 2023
Bonjour Micheal,Thank you for sharing your wonderful experience at the Sofitel Sydney Wentworth. I am glad you enjoyed your recent visit as well as the location.It is disappointing to read of your unmet expectations during our breakfast period. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback as it is through guest feedback that we are able to improve upon the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Warm Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager