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Ulasan untuk The Sebel Sydney Chatswood

3.5 out of 5
The Sebel Sydney Chatswood
37 Victor Street, Chatswood, NSW

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 310 dari 675 ulasan" "
Penilaian 8 - Bagus. 243 dari 675 ulasan" "
Penilaian 6 - Cukup Baik. 68 dari 675 ulasan" "
Penilaian 4 - Buruk. 27 dari 675 ulasan" "
Penilaian 2 - Sangat Buruk. 27 dari 675 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,6/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Samuel

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good with a little more time to get the rest
Menginap 7 malam pada bulan April 2024
Tanggapan dari Sydney Sebel Chatswood pada tanggal 12 Apr 2024
Dear Samuel,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Kind Regards, Sydney Sebel Chatswood

10/10 Sangat Bagus

Emma

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Property was older but perfect for our needs. We had a two bedroomed apartment on floor 22 so excellent views. Check in was friendly and efficient. Area is safe- close to train station and Westfield.. Sydney was at our fingertips. We are looking forward to our next stay.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Sydney Sebel Chatswood pada tanggal 7 Apr 2024
Dear Emma,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, we look forward to welcoming you back. Kind Regards,Sydney Sebel Chatswood

2/10 Sangat Buruk

Chris & Sarah

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Property was old and dirty, especially walls and floor. Bathroom had hair still in shower on wall and floor tiles. Booked for 4 - second bed was not made up and only towels for 2 provided.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Sydney Sebel Chatswood pada tanggal 7 Apr 2024
Dear Chris & Sarah,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. Further investigation will occur regarding housekeeping issues.Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards,Sydney Sebel Chatswood

2/10 Sangat Buruk

Kirrily

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The room was filthy, you couldn’t see out the windows, the bath had someone elses hair in the Deakin, the doors were falling off in the kitchen and there were fleas and bed bugs - don’t stay here. The staff are untrained and they are incredibly short staffed.. needs a complete overhaul and for close to $900 for two nights, it’s a complete ripoff.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Sydney Sebel Chatswood pada tanggal 7 Apr 2024
Hi Kirrily,We appreciate you taking the time to complete a review from the Sebel Sydney Chatswood. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. All of these issues have been noted and will be further investigated.We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards,Sydney Sebel Chatswood

8/10 Bagus

Laura

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Close proximity to everything was fantastic, so convenient and easy. The two-room apartment was a fantastic size for our family of 5. Groceries stores available a short walk to enable us to cook meals to keep costs down. Local coffee shops and bakeries as well. The skyline view was amazing. I was very dissatisfied with the additional charges and fees that were not advised when booking and payable at time of check-in. Parking fees we feel should be included in the accommodation costs, it certainly appeared there were enough permanent residents' vehicles within the parking spaces that could adequately cover the costs of temporary/holiday visitors parking fees.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great location and the 2 bedroom apartment is a great room for a family of 4 with separate kitchen lounge and dining areas.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

??

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
キッチン、リビング共通のお部屋で友達夫婦と過ごしました。 食器やお鍋、レンジ、オーブン、洗濯機（使い方に少し戸惑いました）、乾燥機まで部屋についていて無料で使えることがすごく満足度高く、快適に過ごせました。 大きな駅も近く、買い物も目の前のショッピングモールはスーパーが7時から開店しており、立地もおすすめです。
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Ivan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Mary, South morang

Bepergian bersama keluarga
Disappointed that the website said it was 14mins drive to circular quay spent a lot on Ubers as not close to the city. However great for local convenience if you know the area. All my group complained the beds were un comfortable.
Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

Carolyne

Disukai: Kebersihan
Menginap 4 malam pada bulan Desember 2023

4/10 Buruk

Trevor

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Arrived at 1400 and told the room wasn’t quite ready and the hotel would call when available. Drove around Chatswood for 2 hours with no call so returned to hotel at 1600 and the room was ready finally. Shower had a heap of pubic hair in one corner and the dining table was filthy. Not sure why the room took so long to clean when evidently it wasn’t cleaned. Advised reception of this and they didn’t seem to care other than to say sorry. I wouldn’t stay in this hotel again. The Sebel used to be nice but the current owners have just let it run down.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari The Sebel Sydney Chatswood pada tanggal 28 Des 2023
Thank you Trevor, for taking time to tell us about your experience. I sincerely apologize that your room was not up to standard and for the negative impact that this had on your stay. I can assure you that I will be investigating this issue with the department head.Kind regards,Sandra Crisafi

8/10 Bagus

Frazer

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
in desperate need of new carpet and a lick of paint. Great location for what we wanted, extremely comfortable.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari The Sebel Sydney Chatswood pada tanggal 28 Des 2023
Thank you, Frazer, for taking time to leave a review. It's a pleasure to hear that you enjoyed your stay and our great location. We look forward to welcoming you back. Kind regards,Sandra Crisafi

10/10 Sangat Bagus

Jasmine

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Sebel was affordable while being in the heart of great shops, delicious food options and being 5 minutes from the train station only because you'll get distracted by all the cute and wonderful shops you'll find. They also offered room service, pool, spa and gym. The venue was very accommodating
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sebel Sydney Chatswood pada tanggal 29 Nov 2023
Dear Jasmine, Thank you for taking the time to leave a review from your stay at the Sebel Sydney Chatswood. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay and the great location of our Hotel. Kind regards Sandra CrisafiGeneral ManagerThe Sebel Sydney Chatswood

6/10 Cukup Baik

Kakkanath

Disukai: Fasilitas
Nice area, spacious rooms, and nicely stocked kitchenette. Some stains on the pillows, bathroom could have been cleaned better. Description about breakfast could have been better. There’s no restaurant and they provide a tray. We declined once we learnt it was a tray and the hotel wouldn’t refund the additional $18per head charge for breakfast- terrible way to treat the guests.
Menginap 1 malam pada bulan November 2023
Tanggapan dari The Sebel Sydney Chatswood pada tanggal 30 Nov 2023
Dear KakkanathThank you for taking the time to leave a review from your stay at The Sebel Sydney ChatswoodIt was disappointing to note our cleanliness was not up to standard as this should have been. I apologise for any inconvenience this has caused. Not having a restaurant limits us to a grab and go breakfast which is a breakfast box. I'm unsure why this was not clear when the booking was being made, however we will look into this. Thank you again for sharing your experience we appreciate your detailed feedback. Kind regardsSandra CrisafiGeneral ManagerThe Sebel Sydney Chatswood

4/10 Buruk

MARIKO

Menginap 6 malam pada bulan November 2023
Tanggapan dari The Sebel Sydney Chatswood pada tanggal 28 Des 2023
Thank you Mariko, for taking time to leave a review. It is disappointing to see that you did not enjoy your stay, but I hope that you will allow us the opportunity to welcome you back in the future.Kind regards,Sandra Crisafi

10/10 Sangat Bagus

Suanne

Disukai: Kebersihan
Very roomy for the price. Good in room facilities. Usable balcony. Some noise occasionally but not too bad considering the location. Nice pool very clean
Menginap 2 malam pada bulan November 2023
Tanggapan dari Sebel Sydney Chatswood pada tanggal 29 Nov 2023
Dear Suanne, Thank you for taking the time to leave a review from your stay at the Sebel Sydney Chatswood. It was a pleasure to receive such positive feedback and we are glad you enjoyed your stay. Kind regardsSandra CrisafiGeneral ManagerThe Sebel Sydney Chatswood

10/10 Sangat Bagus

Gayle

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was incredibly spacious. We were so lucky to have a great place to live for those 5 days. We will certainly be back!
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Sebel Chatswood pada tanggal 10 Nov 2023
Dear Gayle Thank you for taking the time to complete our survey from The Sebel Sydney Chatswood. It was a pleasure to receive positive ratings and we are glad you enjoyed your stayThank you again for sharing your experience, we look forward to welcoming you back.

10/10 Sangat Bagus

Jed Patrick Hugh

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Recommend for family
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Rooms Division Manager pada tanggal 20 Okt 2023
Thank you for your review Jed; we agree that our property and rooms are ideal for families. We hope to welcome you back in the near future.

6/10 Cukup Baik

PEYROLLE

Bepergian bersama keluarga
hôtel bien situé, bien équipé seul bémol pas de ramassage des poubelles pendant 6 jours
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Rooms Division Manager pada tanggal 20 Okt 2023
Thank you for taking the time to review your stay Peyrolle, we really appreciate your feedback. Unfortunately we don't service rooms unless you are staying for more than one week; as you were only with us for 4 nights, your room was not serviced however, there are garbage chutes located on every floor near the elevator to dispose of any rubbish and our reception our housekeeping team would've been more than happy to provide you with new garbage bags or top up any other amenities in your room during your stay. We are glad you enjoyed our location and we hope to welcome you and your family again in the future.

8/10 Bagus

Sean Garrett

Bepergian dalam rombongan
Disukai: Fasilitas, kondisi & fasilitas properti
Great stay, very accomodating and friendly staff, however the room could have been cleaner, some stains in the carpet that didn’t look great. But overall was a good spot and great value for money, would recommend again!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Rooms Division Manager pada tanggal 20 Okt 2023
Thank you for taking the time to review your stay Sean, we genuinely appreciate your feedback. We agree that some of the rooms carpet is looking rather worn so we are currently going through the process of having all carpets replaced in each of our rooms. We are glad that you enjoyed your stay overall and we hope we can welcome you back in the not too distant future.

6/10 Cukup Baik

Nerida

Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Sebel Chatswood pada tanggal 10 Nov 2023
Dear Nerida Thank you for taking the time to leave a review. We hope to have you here with us again in the future.

10/10 Sangat Bagus

Justine

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room size was great. We booked a 2 bedroom suite and it was very generous in size. I love that I was able to walk across to the Westfield.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sebel Chatswood pada tanggal 10 Nov 2023
Dear Justine Thank you for taking the time to share your experience and leave us a positive rating. We are glad you enjoyed your stay and hope to welcome you back in the future.

10/10 Sangat Bagus

Linda

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Sebel Chatswood pada tanggal 10 Nov 2023
Dear Linda We really appreciate you taking the time to leave a review and we are glad you enjoyed your stay.Thank you again for sharing your experience, we look forward to welcoming you back in the future. Kind regards, Sandra CrisafiGeneral Manager

8/10 Bagus

Haden, Lindfield

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Good property in a great location in the heart of Chatswood. We have stayed here a few times and have always found it good.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Sebel Chatswood pada tanggal 10 Nov 2023
Dear Haden, Thank you for taking the time to provide feedback on your experience, we are glad you enjoyed your stay. We look forward to welcoming you back to the Sebel Sydney Chatswood.

10/10 Sangat Bagus

Ged

Menginap 6 malam pada bulan September 2023
Tanggapan dari Sebel Chatswood pada tanggal 10 Nov 2023
Dear Ged Thank you for taking the time to provide feedback from your stay. It was a pleasure to receive positive ratings and we are glad you enjoyed your stay.We look forward to welcoming you back.Kind regards,Sandra Crisafi General Manager

10/10 Sangat Bagus

Daniel

Disukai: Fasilitas
Great staff
Menginap 1 malam pada bulan September 2023
Tanggapan dari Operations Manager pada tanggal 25 Sep 2023
Hello Daniel,Thank you for taking the time to review your stay with us, the team will be thrilled to hear that they made your experience the best it could be.We hope to welcome you back again in the future.Warm RegardsElizabeth MoentingOperations Manager

2/10 Sangat Buruk

Man tsun

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas
門鎖壞了， 每次入房間需要找前台開門， 房間物品廚具很污糟， 露台有蜘蛛出沒， 入住三天完全沒清潔
Menginap 3 malam pada bulan September 2023
Tanggapan dari Operations Manager pada tanggal 25 Sep 2023
Dear Man Tsun,Thank you for taking the time to tell us about your experience at The Sebel Sydney Chatswood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Elizabeth MoentingOperations Manager

6/10 Cukup Baik

Roderick

Menginap 4 malam pada bulan September 2023
Tanggapan dari Operations Manager pada tanggal 25 Sep 2023
Hello Roderick,We very much appreciate your comments regarding your stay at The Sebel Sydney Chatswood. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm RegardsElizabeth MoentingOperations Manager

10/10 Sangat Bagus

Tj

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Operations Manager pada tanggal 25 Sep 2023
Hello TJ,Thank you for your positive review of our hotel, I am glad you enjoyed your stay and I hope to welcome you back in the future.Warm RegardsElizabeth MoentingOperations Manager

10/10 Sangat Bagus

SHERYL

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Operations Manager pada tanggal 25 Sep 2023
Hello Sheryl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Elizabeth MoentingOperations Manager

6/10 Cukup Baik

Mon

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
The property is the combination of residential and service apartments. As soon as we get into the lift, we can smell the cooking of someone stir frying! The smell becomes stronger as we get to the level we are staying at. Also when we use the parking facility that the property offers, the beam that is holding the ceiling is low for the 4 wheel drive car boot door when it was opened. We did not realize that and because it was all automatic, it caused a dent in our car boot door! We were of course upset about it and let the concierge know but they said they never had any issue. Overall, the property is clean but amenities need improvement, but the location was just perfect for us. If not for the damage to our car, our overall stay could have been stress free and enjoyable.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Elizabeth Moenting pada tanggal 27 Jul 2023
Hello Mon,Thank you for your review. I am very sorry that you were affected by cooking smells in our common areas, this is not the experience we want for our guests. I am also sorry that you had issues in the carpark we do have signage displaying the height restrictions, however I apologise that this was not communicated to you by the team. However, I am glad that you enjoyed our location and other facilities during your stay.Thank you for your feedback, we hope to welcome you back soon!

10/10 Sangat Bagus

Steven

Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Elizabeth Moenting pada tanggal 27 Jul 2023
Hello Steven,Thank you for your kind review, I am thrilled that you enjoyed your stay with us.

6/10 Cukup Baik

Ashish

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Excellent location, on the doorstep is all the food and shopping you could ever want. But the hotel is old, so the bathroom fixtures, carpet and furnishings are old. Foldout bed is borderline unsafe, if kids sleep too close to the metal edges. Cleanliness is a problem, with the sheets having stains and discolouration. But it's fair for the price I guess, and room service happens once every 7 days - so factor that in as well. Would recommend for large families on a budget.
Menginap 6 malam pada bulan Juni 2023
Tanggapan dari Maia - Front Office Manager pada tanggal 6 Jul 2023
Thank you for taking the time to provide us with feedback Ashish, we genuinely appreciate.I'm glad you enjoyed your stay overall and the location.We are aware that there are certain upgrades that need to be implemented at the hotel such as carpet and sofa bed upgrades which we are in the process of organising currently. It is only through feedback such as this that we understand the guest experience and try to be better in the future.

10/10 Sangat Bagus

Ernest

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Helpful staff
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Elizabeth Moenting pada tanggal 27 Jul 2023
Hello Ernest,Thank you for your review, our staff will be thrilled to hear this.We hope to welcome you back soon!

8/10 Bagus

Xin

Menginap 1 malam pada bulan April 2023
Tanggapan dari Elizabeth Moenting pada tanggal 27 Jul 2023
Hello Xin,Thank you for your review, I am glad you enjoyed your stay with us.We hope to welcome you back soon!

2/10 Sangat Buruk

Marijana

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room absolutely disgusting. Dust, cockroaches, dirty towels, broken curtains, broken cupboards in kitchen, very poor customer service. The whole room needs an upgrade. Even the manager says all the rooms are like this.
Tanggapan dari Maia Kilfoyle - Front Office Manager pada tanggal 31 Mei 2023
Thank you very much for taking the time to send us your feedback Marijana, we appreciate that you've taken time out of your day to assist us in getting better. I'm so sorry to hear you had a poor stay with us as this is definitely not our standard. I'm not sure why anyone in our team would've said that all of our rooms are poor as this is absolutely not the case and we should've taken steps to rectify any issues you might've had in your room so I'm extremely sorry that this was not your experience. I really hope we can welcome you back to The Sebel Sydney Chatswood in the not too distant future to show you a much better experience. Kind Regards, Maia Kilfoyle - Front Office Manager

10/10 Sangat Bagus

Elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love the view and the location. Very convenient on everything, public transport, shops, restaurants, chemist, etc. Ease of checking in and out. The only thing it's missing is the free wifi.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Elizabeth Moenting pada tanggal 27 Jul 2023
Hello Elizabeth,Thank you for your kind review, I am glad that you enjoyed our convenient location and facilities. We always strive to deliver the best guest service possible for our guests.We hope to welcome you back in the future soon!

10/10 Sangat Bagus

John James, Seattle

Disukai: Kebersihan
Great location. Affordable for a family.
Menginap 10 malam pada bulan April 2023

8/10 Bagus

Rebecca

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Room needed a more thorough clean, it wasn’t filthy just more attention to detail. Staff wouldn’t give us a wifi code unless we signed up to the Accor program, which was pretty disappointing expected to pay for it.
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Philip

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lots of space in the 3 bedroom unit, great kitchen facility, could set yourself up for a few days easily. Close to food and trains.
Menginap 1 malam pada bulan April 2023

8/10 Bagus

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan April 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 27 Apr 2023
Dear Daniel,Thank you for your feedback.I hope you had a lovely stay with us

4/10 Buruk

Warnakulasuriya

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
No heated pool
Menginap 3 malam pada bulan April 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 27 Apr 2023
Dear Warnakulasuriya,I apologise for the inconvenience cause that pool was not heated during your stay.

8/10 Bagus

Reuben

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan April 2023
Tanggapan dari Sebel pada tanggal 25 Apr 2023
Dear Reuben,Thank you for your feedbackHave a lovely day ahead Kind regards,Dani

6/10 Cukup Baik

Fancy

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
The apartment was lovely. It allowed us to extend our families time to another city while still feel we were on holiday mode. Beds were clean and comfortable. Communication of staff was appalling. We got one rate as we booked online with Wotif but then we had to pay extra. This was after I had called the Sebel and asked for the booking. I was then given a higher price but was assured it considered all the extras. Then as we turned up for booking it was more expensive. Personnel simply said “this is the figure I have on my screen” it was a disappointing to start our holidays like that. Overall, a good stay and staff tried to be as helpful and accommodating to us.
Menginap 3 malam pada bulan April 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 25 Apr 2023
Dear Fancy,Thank you for your feedback, it helps us to improve service provided. It will be addressed to the staff member and training provided.Kind regards,Sebel Chatwood Team

6/10 Cukup Baik

Elissa

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Was convenient for where we needed to be however the room was dated and a little run down. 1 shower leaked every time we used it. The other shower we were unable to turn on the hot water tap. There was mould on bathroom tiles. 1 lift violently shook when travelling up.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 25 Apr 2023
Dear Elissa,Thank you for your feedbackI apologize for the inconvenience you had experienced It will definitely be addressed to the relevant department and training be providedKind regards,Sebel Chatswood team

10/10 Sangat Bagus

ANTONY

Bepergian bersama keluarga dan anak
Disukai: Fasilitas, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan April 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 25 Apr 2023
Dear Antony,Thank you for your feedback.I hope you have a lovely stay with usKind regards,Sebel Chatswood team

6/10 Cukup Baik

Shannon

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 25 Apr 2023
Dear Shannon,Thank you for staying with us.Please let us know on what hotel can improve to make your next stay more comfortable. Kind regards,Sebel Chatswood Team

10/10 Sangat Bagus

Yvette

Disukai: Kebersihan, kondisi & fasilitas properti
close to everything - transport bus and train, shops, grocery, restaurants and cafes. Great customer service, getting a parking space is easy and is in a fantastic location.
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 25 Apr 2023
Dear Yvette,Thank you for your feedback.I hope you had a lovely stay at Sebel Chatswood

10/10 Sangat Bagus

Frits, De Meern

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Sebel Chatswood Team pada tanggal 25 Apr 2023
Dear Fritz,Thank you for your feedback I hope you had a lovely stay with us Kind regards,Sebel Chatswood Team