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"I have used Syracuse Inn multiple times and I have usually had a great experience. My expectations are usually very low, because I am simplistic with demands for a hotel; just need running water/shower and a bed. When I checked in everything is fine, the desk clerk notified me I would be getting towels shortly. I checked in and waited for about 40 minutes and still nothing. I went back up and the same clerk he would be getting one right now. Never showed up. There never really was anyone by the desk when I would leave for the day. Pretty much, I showered with a hand towel that was in the room for two days. The last night, I went to bed and about twenty minutes later I felt something crawling on my left hand. I get out of bed, turn on the lights and saw a cockroach on the bed. This was at midnight and due to the fact that I never saw anyone at the desk, I felt pretty helpless. Slept on the far end of the bed, because I did not want to sleep on the floor. Respectfully, I am thank for the previous stays, but I am trying to find another hotel within the area. If the hotel manager is reading this, please check room 129. Thank you."

"Liked: 1) Coffee/Hot water machine provided very hot water. 2) Soap/Lotion dispensers provided good smelling products. 3) Bed was comfortable 4) The one-person staff was polite and apologetic when warranted. Disliked: 1) Continental Breakfast meant no eggs, no bacon, no peanut butter. Other than waffles, which I don’t eat, everything was cold, bare minimal and carbs-heavy. 2) Visible signs of poor maintenance : strip on ground just before entering the lobby was not properly hammered down- a potential for tripping 3) bathroom door handle in the room: missing screw, twisted and not painted properly."

"Roach in toilet, window open whe we got to our room which had water down the side."

"Breakfast wasn’t as much variety as had been on past visits. Out of a lot by time we ate"

"It was awful"