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Ulasan untuk Banyan Tree Macau

5 out of 5
Banyan Tree Macau
Avenida Marginal Flor de Lotus, Taipa

Ulasan

9,4

Sempurna

Penilaian 10 - Sangat Bagus. 733 dari 1000 ulasan" "
Penilaian 8 - Bagus. 213 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 32 dari 1000 ulasan" "
Penilaian 4 - Buruk. 12 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 10 dari 1000 ulasan" "

9,2/10

Kebersihan

9,4/10

Staf & layanan

9,4/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kwan Sze

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
房間很好, 設備也有完善
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

bumjun

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Miranda Lei pada tanggal 9 Jan 2024
Dear Bumjun,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

10/10 Sangat Bagus

Shing Kit Sanki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Miranda Lei pada tanggal 9 Jan 2024
Dear Kit,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

10/10 Sangat Bagus

Hyokbu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Miranda Lei pada tanggal 9 Jan 2024
Dear Hyokbu,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

10/10 Sangat Bagus

YIU JOE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Exceptional Value.
Exceptional. Although may be a bit expensive than nearby 5 stars hotels, however, the experience, room size and service. It’s more value than the others.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Miranda Lei pada tanggal 9 Jan 2024
Dear Yiu Joe,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

10/10 Sangat Bagus

KIT YING

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was great. Nice hotel. Highly recommend
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Miranda Lei pada tanggal 9 Jan 2024
Dear Kit,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

10/10 Sangat Bagus

CHU PONG CANLTH

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Miranda Lei - BT FO pada tanggal 23 Nov 2023
Dear Guest,Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely,Miranda LeiFront Office Manager

4/10 Buruk

Kam Wai

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

HO PAN

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2023

8/10 Bagus

Mioiok

Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Miranda Lei pada tanggal 14 Feb 2022
Dear Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

10/10 Sangat Bagus

Sao Hun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2021
Tanggapan dari Miranda Lei pada tanggal 28 Des 2021
Dear Sao Hun, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

8/10 Bagus

Yuklun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Miranda Lei pada tanggal 28 Des 2021
Dear Yuklun Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

10/10 Sangat Bagus

Hang-Sum

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2021
Tanggapan dari Miranda Lei pada tanggal 28 Des 2021
Dear Hang Sum Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很好
Menginap 1 malam pada bulan November 2021
Tanggapan dari Miranda Lei pada tanggal 28 Des 2021
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager

10/10 Sangat Bagus

Weng Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2021

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
不過不失
房間設計很好，但前台男服務人員態度得過且過，有問題亦不會主動幫忙解答。在入住時請前台幫忙冷藏蛋糕到晚上時間再送到房間，到晚上通知前台半個小時都沒有把蛋糕送到，辦事速度可以再改進。
Menginap 1 malam pada bulan Oktober 2020

4/10 Buruk

KWOK WAI

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
員工質素低
詢問酒店職員關於酒店的基本資訊都是不準確的，例如詢問晚間開床服務時間，答因疫情關係已暫停，後來得知原來沒有終斷，依然如常提供的，另外問室內泳池及健身室開放時間，答星期二至六開上午九時至晚上十時，而我是星期日入住的，我待他說完後沒有補充，我便問他當天是星期日喎，他才補充說應該是星期二至日才對，星期一休息。以上其實都是最基本的資訊都可以錯誤提供，可見其管理階層是很差勁。入住時前台職員都不禮貌說話，後來忍不住問他們的名字後，態度才稍微改善，所以整體感覺極差，是我住過的十一間悅榕莊中最不堪入目的。
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari Karmen Chan pada tanggal 27 Agu 2020
尊敬的賓客， 感謝您選擇入住澳門悦榕庄。也感謝您與我們分享最寶貴的意見。通過這些寶貴建議，我們能夠改善提供給賓客的服務。我們將關注在團隊成員的培訓，並防止事情再次發生。祈日後能再次為閣下服務。如果有任何問題或查詢，敬請賜教，我們十分樂意為您服務。

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2020
Tanggapan dari Karmen Chan pada tanggal 20 Jul 2020
Dear valued guest, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan November 2019
Tanggapan dari Karmen Chan pada tanggal 9 Apr 2020
Dear valued guest,thank you for taking the time to share your experience with us. I am glad to hear you had a relaxing holiday and our genuine hospitality has successfully exceeded your expectation.

10/10 Sangat Bagus

wing sze

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Karmen Chan pada tanggal 9 Apr 2020
Dear valued guest, thank you for taking the time to share your experience with us. I am glad to hear you had a relaxing holiday and our genuine hospitality has successfully exceeded your expectation.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Karmen Chan pada tanggal 9 Apr 2020
Dear valued guest, thank you for taking the time to share your experience with us. I am glad to hear you had a relaxing holiday and our genuine hospitality has successfully exceeded your expectation.

10/10 Sangat Bagus

K

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
房間內有溫水池24小時恆溫，十分舒服，木制浴盆亦夠大，唯有不足是浴盆都有固定水喉放水，沒有可移動水喉方，更有香氛可點
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Karmen Chan pada tanggal 20 Mar 2020
尊敬的賓客， 感謝您選擇入住澳門悦榕庄。也感謝您與我們分享最寶貴的意見。通過這些寶貴建議，我們能夠改善提供給賓客的服務。我們期待下次有機會能再為您服務。

10/10 Sangat Bagus

Anthony, Sydney, Australia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Banyan Tree Macau was a pleasant stay. The room was very large and spacious. The plunge pool in the room was a nice feature, however the water was cold and there was a slight overpowering chlorine smell in the room. Also buffet breakfast was very average
Menginap 1 malam pada bulan Januari 2018
Tanggapan dari Karmen Chan pada tanggal 18 Mar 2020
Dear valued guest, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
リラックス
10回以上？行ってます。ホテルの豪華、静けさ、アロマの香り、スタッフ等々大満足です。すぐにまた行きたい！
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Karmen Chan pada tanggal 29 Jan 2020
Dear valued guest, thank you for taking the time giving us your feedback. At the same time I am glad that you have left with positive memories. Thanks a lot for your review. We look forward to offering you another tranquil experience. Please feel free contact us to take care of you in the near future.

10/10 Sangat Bagus

Wantok, San Francisco

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A stay at a Banyan Tree property should be on everyone's bucket list. This property in Macau is a true escape, an oasis in the madness of Macau.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Karmen Chan pada tanggal 12 Jan 2020
Dear valued guest, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. I am delighted to learn that you had an enjoyable stay and we look forward to your return and to providing you another memorable experience from the Banyan Tree.

10/10 Sangat Bagus

Mei ki

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019

4/10 Buruk

Farzana

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Banyan Tree Macau pada tanggal 23 Des 2019
Thank you for taking the time to share your experience with us. We are sorry to hear that there are areas during your stay that does not meet your expectation. We hope that it does not mar your overall experience.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice property. Quiet yet near the casino. Room pool is very nice and relaxing. Room is spacious.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Raven pada tanggal 12 Des 2019
Thank you for your feedback and supporting. We look forward to welcome you soon!

10/10 Sangat Bagus

Phillip

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great for Relaxation
Luxury hotel that matches the price. The pool area was better than expected. The water slides was the best I have ever tried. Lots of shopping there, only draw back is the newly rich Chinese males which are not the most clean guys.
Menginap 5 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 11 Des 2019
Thank you for your support and feedback. We look forward to welcome you soon!

10/10 Sangat Bagus

Wan Hwa Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
免費升級
免費升級了房間，房間異常安靜非常整潔！
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Raven pada tanggal 8 Des 2019
Thank you for your feedback and look forward to welcome you soon!

10/10 Sangat Bagus

Jeongmin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 5 Des 2019
Thank you for your feedback and look forward to welcome you soon!

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
エクスペディアを通し、ホームページよりマカオ旅行のホテルを合計4ホテル（ギャラクシー、タイパMGM、ウインパレス、バンヤンツリー）を予約しました。どれも高級ホテルです。私が現地に行った時に予約確認とチェックインをする際にインフォーメーション（日程や旅程番号など）をホテル側に伝えるように私が指示を受けました。私は予約サイトの名前がパスポートの名前と違います。お名前により私と同じ方もいらっしゃるでしょう。この事で私の本人確認が出来ないからというのが理由です。かなり、時間がかかりそれも4か所分全部です。だったら、エクスペディア側から顧客とホテルに対し旅程番号の提示などの確認方法を予約の際に義務付けるべきです。今回、かなりその事で全ホテルと揉めて疲れました。 後、バンヤンツリーはお値段の割にはイマイチです。私見ですが ①部屋にあるプールvillaは（水道の蛇口がないから、水量水温調整などが出来ない）（ぬるま湯を貯めてるだけ） ②部屋への案内、使い方が全くなし。日本のビジネスホテルレベル。設備が電子パネルなどを利用する最新設備なのはいいけど、説明がないので初めての方は分かりにくい。 ③個人的にこれが一番効きましたが（笑）フィットネスクラブでの靴やユニフォームの貸し出し等が全くない（通常は靴はホテル側で貸し出す場合が多い）よって、私は利用できませんでした。そのわりにこのズボン（ジーパン）ではダメと言われた。正直、旅行者が準備していくわけないだろうと思いましたが…
Menginap 1 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 1 Des 2019
Thank you for your feedback and look forward to welcome you soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
特色就是有全澳門最大坪數的房間，連基本房型都有獨立的臥室及小客廳。
Menginap 2 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 28 Nov 2019
Thank you for your big supporting and feedback. We look forward to welcome you soon!

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
小朋友十分喜歡房間既泳池，但水池既水本來好滿，玩水好容易會弄濕房間，泳池邊又沒去水位！但整體是很滿意，員工也很貼心，下次一定會再來！
Menginap 1 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 28 Nov 2019
Thank you for your big supporting and feedback. We look forward to welcome you soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
房間好大, 但夜晚就睇唔到個景, 塊玻璃反哂光, 而且開唔到露台個門
Menginap 1 malam pada bulan September 2019
Tanggapan dari Raven pada tanggal 27 Nov 2019
Thank you for your feedback and look forward to welcome you soon.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari Karmen Chan pada tanggal 20 Nov 2019
Dear valued guest, thank you for choosing the hospitality of Banyan Tree Macau, We look forward to offering you another tranquil experience.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2019
Tanggapan dari nikki mok pada tanggal 18 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Anna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the hotel room is very spacious, breakfast with variety of choices. Very decent night to stay with family. If the indoor pool with water temperature adjustment will be even better.
Menginap 1 malam pada bulan November 2019
Tanggapan dari nikki mok pada tanggal 15 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Lap Fan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 27 Nov 2019
Thank you for your supporting and look forward to welcome you soon!

10/10 Sangat Bagus

Wai Ho

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
已經住過唔不止一次 依舊的好 總有不同驚喜澳門只會選悅榕莊
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 27 Nov 2019
Thank you for your big supporting and look forward to welcome you soon!

8/10 Bagus

Y, 日本

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
夜にフロントから突然電話がかかってきて、ミニバーやデポジットなど言われましたが英語が堪能でないのもありよく分からなかったので、紙に書いてほしいと伝えましたが残念ながらそれも伝わって無かったようです。お部屋にスタッフの方が来てミニバーの飲食物を戸棚に片付け鍵をかけて行かれました。おそらく戸棚や冷蔵庫の扉を開けたことをセンサーか何かで把握したのでしょうが、チェックイン時にデポジットの説明や徴収もなかったのでホテル側の対応が理解できませんでした。チェックアウト時にも何かミニバーを利用していないか質問され、スタッフが部屋の確認をするまで待たされたので正直それさえなければ最高のサービスと設備だったと思います。値段の割りに非常にコストパフォーマンスが良いと感じました。
Menginap 1 malam pada bulan November 2019
Tanggapan dari Raven pada tanggal 27 Nov 2019
Thank you for your big supporting and feedback. We look forward to welcome you soon!

10/10 Sangat Bagus

HC William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A comfort hotel
A very good experience. The room is clean, tidy, and very comfortable. The breakfast is excellent with a varity of food.
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 31 Okt 2019
Thank you for your supporting and we are looking forward to welcome you soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing stay at Banyon tree. Could not fault this hotel. All staff so friendly & helpful. Our 1st room was near elevator & we heard a constant thump. Staff were very appologetic & we were moved to a different room the next day which was quiet. Room is huge & incredible. Bed was super comfortable & the warm pool was very relaxing. Large beautiful bathroom with great amenities replaced twice daily. Excellent double shower,smart toilet & cedar tub. Belon was excellent for breakfast & dinner. The only issue was the egg station- some days the eggs were pre-made so not very good. Indoor pool & outdoor pool for Banyan Tree guests only were both great. I highly recommend this hotel.
Menginap 5 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 26 Okt 2019
Thank you for your big supporting and we look forward to welcome you soon!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
一歩足を踏み入れると喧噪がなくなるホテル
ギャラクシー・マカオからホテル入口を過ぎると、一瞬で雰囲気が変わります。基本全てのコミュニケーションは英語ではありますが、フロント・ハウスキーパーの方々の気遣いがとても心地よいホテルでした。滞在者向け屋外プールも非常に雰囲気が良く、リラックスできました。朝食は可もなく不可もなくでしたが、サービスには気遣いを感じました。お部屋のシャワールームには二つシャワーが並んでおり、二人同時にシャワーが使えます。また、桶の湯舟も日本人にはありがたかったです。
Menginap 3 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 26 Okt 2019
Thank you for your big supporting and we look forward to welcome you soon!

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Cynthia Sou pada tanggal 23 Okt 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2019
Tanggapan dari Cynthia Sou pada tanggal 23 Okt 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Sau Mei May

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This is my second time stay At the banyan tree macau. Still good service and nice room. Value for money. I will definitely come back next time.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 14 Okt 2019
Thank you for your supporting and we look forward to welcome you soon!

10/10 Sangat Bagus

Vicky

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 14 Okt 2019
Thank you for your supporting and we look forward to welcome you soon!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Raven pada tanggal 14 Okt 2019
Thank you for your supporting and look forward to welcome you soon!

10/10 Sangat Bagus

Gloria, Hong Kong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
房間寛敞，櫃台服務人員還送了禮物給小朋友 第二天要求更換房間內泳池熱水，服務員回應迅速，效率快！ 早餐精緻，選擇不少！
Menginap 1 malam pada bulan September 2019
Tanggapan dari Nikki Mok pada tanggal 8 Okt 2019
Thanks for staying with us. We appreciate your feedback!