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"For a mostly automated hotel, I found it cozy and the skeleton crew staff to be super helpful. The room was larger than I expected (based on the website images) and everything was modern, clean, and in working order. Would definitely recommend!"

"Breakfast was good. No hot food "

"This hotel definitely left something to be desired and I definitely don’t think it meets the mark for a 4 star hotel. My room shower looked nothing like the photos and was very outdated compared to what was advertised. The room was very minimalist with nothing offered there either. Half of the lights in the room weren’t working. They give you a sign to put on your door that says “skip the room clean and we’ll slide a drink ticket under your door”. They did not do that. If you arrive early before check in they won’t let you check in early and won’t tell you when your room is ready. Overall- experience was fine, but definitely seemed more like a 2 star compared to the multiple other 4 star similar priced hotels I stayed at in Switzerland."

"Good hotel! Great location!"

"Hotel was in great location, close to the train station. Reception staff were lovely and helpful. Everything was in walking distance "

"We drove the whole day from Amsterdam to get to this hotel. When we arrived, the hotel was completely closed with no staff available to help us. We had to drive back and look for another hotel late at night. This is the first time I have ever seen a hotel completely closed without any staff at all. On top of that, I asked for a refund because we received no service, but they refused to refund my money. Very disappointing experience."

"The surrounding area was very nice and the room, though somewhat small, was quiet for an urban area. The breakfast was outstanding. We would stay again if we revisited Bern."

"The staff was helpful at check in and the water dispenser including sparkling water on each floor was a bonus. Location was good for those wanting to be away from Bern train station and Old Town, being a minute away from a bus/tram stop. A major problem is the chaos at breakfast time where there was hardly any seat."

"Nice hotel in Thun"