Search Hotels Near Anderson Japanese Gardens, Rockford

"I would not recommend this hotel. I checked in on March 15 and left immediately after seeing the condition of the room. The bed was dirty with hair on it, there were ants in the bathroom, and it was obvious the room had not been properly cleaned. On top of that, some of the outlets didn’t work. The entire room felt unsanitary and uncomfortable. I went to the front desk right away to cancel, and they told me they couldn’t switch my room and that I would need to dispute the charge with my bank. I ended up leaving that same night and booking somewhere else. I did not stay here at all. The staff was absolutely horrible. Very disappointing experience."

"I was disappointed they didn’t have a hot tub, literally the only complaint "

"The staff are nice "

"Check in was an easy process. Wally was very helpful and process was quick. On Hotels.com pictures showed 2 queens beds but when we got to the room there was only 1 queen bed. There was a weird smell when we got into the room, We found a dirty Kleenex next to the bed and the furniture is very outdated. Came with a kitchenette but we didn’t use it. Bed was good but only gave 2 pillows and they need to be replaced. Overall good stay "

"Good location. No staff available after 10 pm. Heat didn’t work very well. Uncomfortable bed"

"No desayuno, no se ve El lobby, El parking en mal estado, los cuartos viejos"

"Room was very clean and upgraded. Check in was easy and the gal at the front desk was extra attentive--she noticed a colleague had assigned me a connecting room even though i was travelling alone. She changed it. Breakfast only available until 9am on Sunday was a bummer. So were the kids playing ball in the hallway at 8am. No safe in room...wish there was for my ipad. Close to the casino but no obnoxious rowdy guests. No pets allowed, which is a plus. Pool and business center looked nice."

"Breakfast was awesome"

"There was a smoke alarm going off close to my room and the woman who checked me in was determined to find the smoke alarm which was beeping upon my check in. We found it together, She was very friendly and wanted to solve the problem."