"This was the worst stay I’ve ever had to endure, we checked in 4hrs after check in time and were told 3/5 rooms were ready. Only 2/5 rooms were ready and they said another hour for the other rooms. On top of not being ready we had to downsize from two beds to a king bed which was another inconvenience which was brushed off with everything else. We had a big party which is why we booked 5 rooms! We got zero notification on this issue. We almost checked in exactly @3 but chose to go to the beach instead. The pool area didn’t have pool towels. The smelled of mildew. The front desk person wasn’t very empathetic on the frustration I was feeling and offered a “we are short staffed” as the reasoning why our rooms weren’t ready. Never getting contacted by phone or email in regards to this delay is very unprofessional and inconsiderate at every level. Having children and elderly having to wait for a room added to the stress and frustration. The inconvenience and inconsideration was at a high. There were others coming in and checking in with zero issues. As we waited for our rooms. We were not able to enjoy the pool since we had to rush and shower after we finally all got our rooms and make dinner and by the time we returned the pool was closed. Very inconsiderate "
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