"I actually never left a public negative review and was polite about my experience privately. That’s why receiving a condescending text from management afterward was honestly surprising.
Asking guests for feedback and then responding with pseudo-intellectual quotes instead of professionalism is a strange approach to hospitality. The issue was never “refinement” — it was simply the guest experience.
A respectful “thank you for the feedback” would have gone much further than an arrogant response meant to sound profound. Unfortunately, that interaction alone changed my impression of the business."
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