There has clearly been a lot of money invested into this hotel and it looks very pretty. However, the receptionist gave a bad first impression. It is disconcerting when staff talk to each other in local languages, look at each other and laugh. I specifically booked a spa hotel, but they did not heat up the spa area properly. The pool was freezing, the sauna was not heated up properly, and the hammam was turned off after 10 minutes. There was also very loud music playing from the downstairs pub or surroundings which we could hear in our room at night. It's a shame because this hotel could be great.