Is Telford Madeley Court pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Telford Madeley Court?

Self-parking is free at this property.

What time is check-in at Telford Madeley Court?

Check-in start time: 2 PM; check-in end time: 12:30 AM. After-hours check-in is not available.

Where is Telford Madeley Court located?

Situated on a lake, this hotel is within 1 mile (2 km) of Telford Snowboard and Ski Centre and Ironbridge Gorge. Ironbridge Open Air Museum of Steel Sculpture and Blists Hill are also within 2 miles (3 km).

Telford Madeley Court Reviews, Deals & Photos 2025

2/10 Terrible

David

30 Aug 2021

Disliked: Cleanliness, property conditions & facilities, room comfort

Appalling room

We had a terrible stay at this hotel and had to leave a day early. The road way to the hotel is appalling and full of pot holes. On arrival at reception the receptionist was pleasant, we then got to our room, even before entering you were hit by the smell of damp and mould, we entered the room and straight away had to open windows because of the smell. We then had to kill numerous spiders and upon looking in the bathroom we were greeted by mould around the bath and on the light fitting, the tv didn’t have a remote so we couldn’t watch that. We approached reception and were told that because the hotel was full we couldn’t be moved. On speaking with several other residents they informed us of the same thing. Having had covid and being left with severe respiratory issues ( as well as having a young family) we had to use the room for the night which made us all feel unwell and our clothes stink of damp and mould. The following morning we checked out( this was due to the appalling state of the room). My respiratory problems have been made worse due to the damp and general uncleanliness of this room Never ever stayed anywhere so bad

Stayed 2 nights in Aug 2021

10/10 Excellent

Steve

29 Aug 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was perfect, staff very professional made us welcome

Stayed 1 night in Aug 2021

8/10 Good

florence, avalon beach

29 Aug 2021

Liked: Cleanliness

Nice castle,but bedroom didn t match photos.Expected to be on the castle not in the modern wing... Buffet ok but not Amazing...

Stayed 5 nights in Aug 2021

4/10 Poor

Justin

26 Aug 2021

Disliked: Cleanliness, staff & service

At first glance this is a beautiful setting and the initial impression of a modern interior sets high expectations. Those expectations were let down by the room & staff. Room: not cleaned properly (clothes from previous occupant not removed from cupboard; pill blister pack found under bed sheet) - we cannot be sure the room was cleaned to Covid standards; unsympathetic staff who need training in client services & record keeping. Will not recommend to others and will not visit again.

Stayed 1 night in Aug 2021

8/10 Good

Shaun

25 Aug 2021

Liked: Cleanliness, amenities, property conditions & facilities

Clean and friendly

Stayed 1 night in Aug 2021

10/10 Excellent

Geraldine

24 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great experience. Very friendly staff and covid safe. Only stayed one night as travelling on. Food was lovely and breakfast was hot and everything well cooked. Now we know it's there, very happy to stay again in the future.

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

18 Aug 2021

Disliked: Cleanliness, property conditions & facilities

Exteria facard of the building is lovely. The guest rooms need to have money spent on them. Could employ a better housekeeper who would ensure the rooms were cleaned properly. Breakfast was okay but only just warm. Not much selection if you didn't want a full breakfast

Stayed 2 nights in Aug 2021

4/10 Poor

Verified traveller

16 Aug 2021

Disliked: Cleanliness, property conditions & facilities

I booked a Superior Double Room the photos at booking showed a High Ceiling Room, Grand Four Poster Bed Open Fire and Deluxe Bathroom, What you get is an Attic Room with the softest singular most uncomfortable poor quality double divan bed with badly fitted sheet, no bedside tables and a scruffy bathroom. Very disappointing and bad in fact shocking value for money. Don't get ripped off stay somewhere else!

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

13 Aug 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very tired hotel

Very tired hotel. We were located here as we were double booked in our chosen hotel. Grounds & outside very impressive, but once inside, rooms very dark and dusty, furniture very old, showers not working properly, water stained ceiling, thin towels, chipped bath. We made the most of our stay, but not recommended & will not be returning.

Stayed 4 nights in Aug 2021

8/10 Good

Natalie

10 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Have stayed here a few times now, rooms are always clean and comfortable.

Stayed 1 night in Aug 2021

2/10 Terrible

Jane

9 Aug 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tired and low star rating hotel

Where do we start. A very low three star rating. Dirty, ripped seats on chairs, food thrown down on table, service not knowing what was on menu, steak as tough as boots served with oven chips, fruit cocktail from a can for breakfast…just lazy cooking. We couldn’t wait to get away and would not recommend or stay again. The reception staff and bar were rushed off their feet, pleasant enough and changed our room on request as we had no shower. The Manor House was nice in parts and expected given its age but the hotel could do with some serious money spent on it. Not working £50 a night let alone £102!!!

No excuse leaving a chair in this state in the room!!

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

1 Aug 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our family room was a reasonable size with ample space for the three of us. The staff on arrival were very nice and reasonable safety measures in place due to the current situation.

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

31 Jul 2021

Disliked: Cleanliness, property conditions & facilities

The room was poor the shower was held together with duct tape Mould around the tiles We came for a nights stay for a family gathering in the area Thank goodness we only had to stay one night The building is stunning from the outside however the room we were allocated was sub standard unclean and not maintained at all I would not recommend this hotel and I certainly would never book again

Stayed 1 night in Jul 2021

6/10 Okay

Andrew

20 Jul 2021

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Disappointing for the price

My room was in the 'new' part of the building. The bed (kingsize) was two singles pushed together, these two singles were different heights and had completely different mattresses so I was effectively on a single bed. There was considerable mold in the bathroom and dirt in the wardrobe, one of the bathroom lights was broken and had a strobing effect. The room had clearly been amateurishly repainted without removing any fittings as everything had white paint splatter on it. The area is noisy at night due to youths riding dirt bikes round the field at the back of the hotel (this happened two nights out of three). The staff were very pleasant and helpful but clearly run off their feet with the receptionist having to help serve breakfasts. The old hall is beautiful historic building. Overall the hotel is 'ok' but not what I would expect for the price and the three star rating. Having stayed here before this has gone down hill fast since being sold by Mecure.

Stayed 3 nights in Jul 2021

10/10 Excellent

Marie

29 Jun 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay Clean plenty if room breakfast lovely Evening meal not so nice Frozen fish and chips Staff friendly and helpful Would stay again

Stayed 1 night in Jun 2021

8/10 Good

George

29 Jun 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madeley Court Hotel

Excellent hotel, really good value for money. Loved the setting and the fact it is an old priory with much of the original building and artefacts still intact .

Stayed 1 night in Jun 2021

8/10 Good

Simone

30 May 2021

Liked: Cleanliness, staff & service, room comfort

It is a beautiful building in a beautiful setting. The staff were great, the dinner excellent. Nothing was a problem. The only comment I would make, is that the company need to invest in the driveway. There are drops on either side of the narrow tarmac strip, which itself has several pot holes. One day someone will break a spring, and it will cost the hotel money!

Stayed 1 night in May 2021

6/10 Okay

Cynthia

25 May 2021

Liked: Cleanliness

So wanted it to be great but sadly disappointing!

This hotel could be so fabulous. This is our second stay as its the most convenient to family living close by. After our first stay we said we'd never stay there again as we had a list of complaints. I spent a good hour going over these with a very lovely acting manager who promised to pass them on but never heard a word from anyone. Decided to give it another go thinking we may have just been unlucky. 1 towel on arrival so had to request more. Hairdryer literally blew up - flames/smoke - (presumably not PAT tested) so had to request a new one. Duvet about 30cm too small for the cover. Said it provided breakfast but this turned out to be a brown paper bag full of sachets/cartons etc. No explanation why restaurant was closed for breakfast when it was open later in the day. Damp smell in hallway. The whole place needs some tlc, some scented diffusers, some general maintenance and paint here and there to make it better. Staff need training in customer service as so half hearted. Mercure Management really need to visit as have stayed at several Mercure Hotels and this one is letting down the company name.

Stayed 2 nights in May 2021

8/10 Good

CLAIRE

16 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice peacful place to stay ...rooms are comfy and clean ....needed extra towels which were bought to our room ....i would stay again

Stayed 1 night in May 2021

10/10 Excellent

Mohammed

19 Feb 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Graham was there to cater for all our needs, very polite and friendly.

Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

21 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and building warm rooms but the whole place needs money to upgrade

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

28 Sept 2020

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Lovely Grounds and building

Although the location and the staff are lovely, room 36 was very disappointing. We smelled humidity from the corridor, and we felt and smelled it in the room. Moreover the mattress was either very just uncomfortable or very old. Other than these issues, dinner and the rest of the hotel and grounds were lovely.

Stayed 1 night in Sep 2020

4/10 Poor

Mark

21 Sept 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

We had 3 rooms in total one wasn’t cleaned, bin full toilet not flushed. Rooms very dated furniture tired or broken. The young receptionist guy was friendly but other staff miserable. Breakfast was cold. Table in bar broken.

Stayed 2 nights in Sep 2020

4/10 Poor

Daniel

14 Aug 2020

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Dissappointing and Dilapidated

Ended up checking out and going home almost as soon as we'd checked in. Dirty, tired, stuffy, ugly, smelly rooms (we changed but it was no better). The staff were apologetic and understanding, at least.

Stayed 1 night in Aug 2020

4/10 Poor

Mike, Devon

11 Aug 2020

Disliked: Cleanliness, property conditions & facilities

Property did not have bar or restaurant operating, it was very dusty and unclean. The website did not mention the reduced service. Staff were not all in uniform, poor impression given.

Stayed 3 nights in Aug 2020

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