Gulf of Thailand hotel guide. Banyan Tree hotel in Gulf of Thailand, Asia

"Great service overall and property was comfortable and rooms were well designed. Staff were super friendly and helpful and breakfast was delicious. The main negative was that the whole property was a little tired and in need of refurbishment and sun beds were not the comfort one would expect at a 5* property. "

"I stayed at Vinpearl for 4 nights with my family, and unfortunately, the experience did not meet expectations. The room condition was disappointing — basic maintenance issues such as a broken fridge and cupboard handles were present. Even after reporting these, they were not properly resolved, which was frustrating. Housekeeping was also inconsistent, and room service was not done to the standard you would expect from a property of this level. Communication was another challenge, as several staff members had difficulty understanding English, making even simple requests harder than they should be. Overall, the service felt quite average — there was a lack of proactive hospitality. No one checked in to ask about our stay, and there was little follow-up on the issues we raised. Food was another weak point. The Beach Bistro was underwhelming, and the Indian food options at breakfast were particularly disappointing. The only real highlight of the stay was the excellent connectivity via VinBus to VinWonders, VinSafari, and Grand World, which made getting around very convenient. Overall, while the location and connectivity are strong positives, the room quality, service standards, and food need significant improvement to justify staying here again."

"Breakfast spread was amazing! Pool and beach areas one of the best! Beautiful rooms and attentive staff. "

"ABSOUTELY THE BEST STAY BERY NICE STAFF EXTREMELY ATTENTIVE "

"Le petit déjeuner était parfait et le personnel très serviable et adorable. La piscine, petite, nous avons pied partout, mais propre. Accès à la mer par une échelle en métal rouillé, pas facile. Un autre accès par des marches en béton, à marée basse mais glissant en bas. La plage n'est pas propre. Très bien pour quelques jours."

"Everything was exemplary. Will definitely stay there again."

"very nice hotel too stay "

"We traveled with four kids from ages 8 to 17 and had a blast! Something for everyone and it’s easy to get around the area either by walking on the beach or catching a ride via Vinpearl. Had the most relaxing massage and facial while here too! Would definitely come back."

"Average"