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"Good customer service "

"We stayed in Room 19. It was a very large room and the bed was enormous. The room was immaculately cleanbandtea and coffee facilities were plentiful. Our only problem was that the water was barely warm and our showers weren't very pleasant because of the temperature of the water. "

"Staff were very welcoming and friendly, the room was clean and as-described. Hotel facilities were great, with good food options"

"Beautiful room. Warm, spacious and clean. Staff in the restaurant were brilliant. "

"Receptionists customer service was 100 percent from the moment I walked through the door. She even gave me a really early checkin for free. Explained everything and was so kind. When we arrived back to our room late evening our tv didnt work and the same Receptionist changed our room immediately. Building was really cool, train station out side the door and ony 3.60 to get into the centre of Cambridge. Beds were really comfortable and I woukd definitely recommend staying here to save money as the centre of Cambridge is often really expensive. "

"Very nice hotel with good facilities. Clean and well equipped. Breakfast was good. Bathroom a little tired but functional."

"The room was perfect, the kitchen area was well equipped with everything you needed to prepare and cook, the bed was super comfy and the staff really friendly. My only issue was the position of the bed, you could only access it from one side due to the closeness to the wall, this was an issue in the middle of the night when I had to get out, climbing over my sleeping husband was not ideal and getting out the bottom of the bed was also not ideal. I managed but many people would not. The room was big enough that this should not have been an issue. Other than that it was a great place to stay, ideally situated to walk round all the colleges and very close to the river Cam to experience punting. "

"The stay was a nice one. The hotel is just nearby the train station, and there was even a screen displaying the train timetable. Frontdesk staff were very friendly and helpful, making the stay pretty smooth."

"Excellent hotel in an excellent location - everything was clean, the staff were friendly, and the breakfast buffet was very good."