Dear Guest,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our ideal location and the stunning views from your room overlooking the canal. It's great to know that our proximity to the train station and the old town added to the convenience of your stay.We appreciate your understanding regarding external factors beyond our control, such as noise disturbances from across the canal. Despite this, we're glad it didn't detract significantly from your overall experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Team of Hotel Grand Canal

Dear Marvin, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the location of our annex. We strive to provide accurate descriptions of our facilities and their proximity to ensure our guests are well-informed before booking. In response to your note requesting a ground floor room, we promptly contacted you directly to inform you that the room was on the second floor with no elevator access, as also stated in the room type description. We clearly pointed out to you that because of your booking in the annex building where there is no reception we cannot help you with the luggage either. Therefore we had proposed to change your booking to a room in the main building, you did not want this and then we informed you again about all the necessary information and insisted that it would be better to take a room in the hotel. While we did offer to assist with modifying your reservation to accommodate your preferences, we understand your decision to keep the booking as is. Despite our efforts to provide you with timely and clear information, we regret to read in your review that you expressed a complaint about an issue of which you were aware. We are pleased to hear that you found our staff at the main hotel to be accommodating and friendly. Your kind words will be shared with our team. We hope that you enjoyed your stay in Delft.With kind regards, Team of Hotel Grand Canal

Dear Guest,Thank you for sharing your experience with us! We're happy to hear that you found our hotel charming and enjoyed our central location in Delft. It's wonderful to know that our staff left a positive impression on you.We take pride in preserving the period features of our rooms while ensuring modern comforts, and we're glad to hear that you appreciated this balance.We look forward to welcoming you back for another delightful stay!Warm regards,Team of Hotel Grand Canal

Beste Gast,Bedankt voor deze geweldige feedback! We zijn verheugd te horen dat u onze locatie erg sfeervol vond en dat u heeft genoten van de vriendelijkheid van ons personeel en de comfortabele bedden.We kijken ernaar uit om u in de toekomst weer te mogen verwelkomen voor een net zo fantastisch verblijf!Met vriendelijke groet,Team van Hotel Grand Canal

Beste Tamara,Wat fantastisch om te horen dat u zo'n geweldige ervaring heeft gehad! We zijn blij dat u heeft genoten van onze centrale ligging, het vriendelijke personeel en de ruime kamer compleet met extraatjes. Het doet ons goed te horen dat u tevreden was met de ruime badkamer en dat het ontbijt naar wens was.We hopen u in de toekomst weer te mogen verwelkomen voor nog meer memorabele momenten!Met hartelijke groet,Team van Hotel Grand Canal

Dear Guest,Thank you so much for your fantastic review! We're delighted to hear that our hotel's location was just what you needed for a memorable stay. It sounds like you made the most of our central position by exploring the vibrant surroundings, from restaurants to shops and local sites. Maintaining high standards is our top priority, and we're thrilled that we were able to meet your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another unforgettable visit!With kind regards,Team of Hotel Grand Canal

Beste Gast,Hartelijk dank voor uw feedback! We zijn verheugd te horen dat u genoten heeft van uw kamer en comfortabel bed. Onze excuses voor eventuele geluidshinder die u heeft ervaren. We zullen uw opmerkingen ter harte nemen om onze gasten een nog aangenamer verblijf te bieden. Het doet ons plezier te horen dat ons personeel vriendelijk was. We hopen u in de toekomst nogmaals te mogen verwelkomen.Met vriendelijke groet,Team Hotel Grand Canal

Dear Guest,Thank you so much for choosing to stay at our hotel and for taking the time to share your wonderful experience! We are delighted to hear that you had a lovely stay with us and enjoyed the scenic view from your room overlooking the canal.Our team takes great pride in providing attentive and friendly service, and we are thrilled that you found our staff to be just that. It's always our goal to make our guests feel welcome and well taken care of throughout their stay.We're glad you had the opportunity to indulge in our complimentary drinks and snacks while enjoying the outdoor seating area. There's nothing quite like savoring a refreshment and taking in the beauty of the surrounding scenery. We believe that creating memorable moments is an important part of the overall guest experience, and we're glad we could contribute to that.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the future. Should you have any further feedback or requests, please do not hesitate to let us know.With warm regards,Sabrina den DulkGeneral Manager

Dear valued guest,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate your comments and would like to address your concerns.Regarding the absence of air conditioning, we understand that it can be challenging during the summer months. As a monumental building, we are not permitted to install external AC units, which helps to preserve the architectural integrity of the structure. However, we do provide alternative measures to ensure your comfort, such as fans and windows that can be opened to allow for natural ventilation.We apologize for any inconvenience caused by the wiring of lights in Room 1. We appreciate your feedback and will take this into consideration for future improvements. Please note that our staff is available 24/7 to assist guests with any issues they may encounter during their stay, including operating the lights.We are glad to hear that you found the breakfast satisfactory. We understand that the cost may be higher compared to local restaurants in the area, and we strive to offer a diverse selection of high-quality items to ensure a memorable dining experience for our guests. We will review the pricing structure to ensure it remains competitive.We appreciate your recommendation to choose the upgraded rooms. These rooms are designed to provide additional space and comfort for our guests. We understand that the base room may not meet the preferences of all guests, and we strive to offer a range of options to suit different needs.Lastly, we are pleased to hear that our hotel's location close to the train station and the center of Delft was convenient for your visit. We take pride in our central location, as it offers easy access to various attractions and amenities.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back to our hotel in the future, where we will strive to provide an even better experience.Best regards,Sabrina den Dulk

Dear guest,Thank you for your review! We appreciate your positive feedback about our hotel's location, which is conveniently situated just 5 minutes away from the railway station. We're glad you found our location to be nice and convenient. It was a pleasure hosting you, and we hope to welcome you back for another enjoyable stay in the future.Best regards,Sabrina den Dulk

Dear valued guest,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly and professional staff. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in making your stay a pleasant one.Furthermore, we are delighted that you found your room to be clean, comfortable, and quiet. Maintaining a peaceful and relaxing environment is important to us, and we are pleased that we were able to meet your expectations in this regard.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Dear valued guest,Thank you for taking the time to share your review of your recent stay at our hotel. We greatly appreciate your kind words regarding our friendly and professional staff. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in making your stay a pleasant one.Furthermore, we are delighted that you found your room to be clean, comfortable, and quiet. Maintaining a peaceful and relaxing environment is important to us, and we are pleased that we were able to meet your expectations in this regard.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Sabrina den Dulk

Dear guest,Thank you for your review! We're glad you enjoyed our great location, convenient to the station, and found our hire bikes to be of good quality. We appreciate your positive feedback and look forward to welcoming you back for another stay.Best regards,Sabrina den Dulk

Beste Gast,Hartelijk dank voor uw feedback over uw recente verblijf bij ons. We waarderen uw positieve opmerkingen over onze perfecte locatie en ons vriendelijke personeel.We willen graag verduidelijken dat er wel degelijk koffie- en theefaciliteiten beschikbaar waren in uw kamer. Onze oprechte excuses als dit over het hoofd is gezien tijdens uw verblijf. In elke kamer hebben we een lade onder de koffiemachine waarin we koffie- en theezakjes aanbieden, zodat onze gasten kunnen genieten van een warm drankje op elk moment van de dag. We betreuren het dat u deze faciliteiten niet hebt kunnen vinden.We hopen dat u desondanks een aangenaam verblijf bij ons heeft gehad en dat u van uw tijd in onze prachtige omgeving heeft genoten. Mocht u in de toekomst nogmaals bij ons verblijven, aarzel dan niet om onze receptie te allen tijde te benaderen voor eventuele vragen of verzoeken. Ons toegewijde team staat altijd klaar om te helpen en ervoor te zorgen dat uw verblijf zo comfortabel mogelijk is.Nogmaals bedankt voor uw feedback. We waarderen uw opmerkingen en zullen ons best doen om ervoor te zorgen dat onze gasten volledig op de hoogte zijn van de beschikbare faciliteiten.Met vriendelijke groet,Sabrina den Dulk

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive comments about our convenient location near Delft station, canals, and city center, as well as our helpful staff and the cleanliness of our hotel.We apologize for the inconvenience you experienced due to noise disturbances during the night. We understand how important a peaceful environment is for a good night's rest. It is likely that the individuals causing the disturbance were students from the nearby sorority houses, as they often gather and socialize in the area. While we are aware of this recurring issue, it can be challenging to completely eliminate such disturbances. However, we assure you that we are continuously working with the local authorities and the neighborhood to address this concern and find suitable solutions.Please know that guest comfort and satisfaction are our top priorities. We apologize for any inconvenience caused by the disruptive behavior of these individuals and understand your frustration. If you encounter a similar situation during future stays, we encourage you to inform our front desk staff immediately. They will do their best to address the issue promptly and ensure you have a more peaceful experience.Once again, we appreciate your feedback and understanding.We hope to welcome you back again in the future!With kind regards,Sabrina den Dulk

Beste Gast,Bedankt voor het delen van uw ervaringen in ons hotel. Het is fijn om te horen dat u hebt genoten van uw verblijf en dat de locatie, de kamer en de faciliteiten aan uw verwachtingen voldeden. Het is goed om te weten dat het hotel inderdaad geen lift heeft en dat dit misschien minder geschikt kan zijn voor mensen die slecht ter been zijn of moeite hebben met trappen. Maar wij zijn altijd bereid om te helpen bij het dragen van bagage. Ik ben blij om te horen dat u overweegt om weer voor onshotel te kiezen als u in de toekomst naar Delft gaat. Dank u wel voor uw feedback.Met vriendelijke groet,Sabrina den Dulk

Dear Guest, Thank you for sharing your review of the hotel. It's wonderful to hear that the location is perfect, with close proximity to the train station and convenient access to shops and attractions. Being situated on the canal adds to the charm, although there may be some noise during the day.The hotel is located in a monumental building, which limits certain modifications like installing air conditioning due to restrictions on external units. While this constraint explains the absence of air conditioning, it's important for potential guests to be aware that the rooms can become hot, particularly in the summer months.Regarding the service, it's unfortunate that you felt the staff had limited knowledge of the town. They lady checking you in lives more then 10 years in Delft and knows all the inns and outs of the city. However, it's still important for them to be knowledgeable and helpful to assist guests as much as possible. The oversight in forgetting a perk and compensating with only one bag of chips is disappointing. Additionally, the miscommunication about owing bottles of water when you hadn't received any is regrettable.On a positive note, it's great to hear that the hotel has a lovely lounge area and that the breakfast seemed nice. The issue of noise from the cleaning activities upstairs in the morning due to poor soundproofing is understandable given the limitations of a historical building. We provide earplugs to mitigate the disturbance, although ideally, efforts should be made to improve sound insulation for guests' comfort.Thank you for providing your feedback while considering the limitations of the monumental building. Your insights will be valuable for both the hotel management and prospective guests who wish to have a comprehensive understanding of their stay.With warm regards,Team of Hotel Grand Canal

Thank you for sharing your positive review of The Grand Canal in Delft! It's wonderful to hear that you enjoyed your stay and appreciated the hotel's prime location overlooking the canal. It sounds like the view from your window was particularly impressive.We're glad to know that you had such a good experience at the hotel and are already looking forward to returning. We hope that you will have another enjoyable stay the next time you visit. Thank you for choosing The Grand Canal and for taking the time to leave a review

Dear Guest,Thank you for sharing your feedback about your recent stay. We are pleased to hear that overall you had a great experience. However, we apologize for any inconvenience you may have experienced due to the steep and narrow stairs.We understand that some guests may find the stairs challenging and we always try to provide assistance whenever possible. For future reference, please do not hesitate to contact our staff for assistance with luggage or any other needs during your stay. We want to make sure that all our guests feel comfortable and safe during their time with us.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.With warm regards,Team of Hotel Grand Canal

Dear Guest,Thank you for taking the time to leave a detailed review of your recent stay. We are delighted to hear that you enjoyed the hotel's central location, comfortable bed, and good shower. It's also great to hear that the staff you interacted with were friendly and helpful.We appreciate your feedback regarding the tea/coffee amenities in your room. We apologize if it felt inadequate, and we will take your comments into consideration as we review and improve our offerings. We always want to provide our guests with a comfortable and enjoyable experience during their stay, and we understand that even small details can make a difference.We hope that you had a wonderful time visiting with your friends in town, and we look forward to the opportunity to welcome you back in the future. Thank you again for your review and for choosing our hotel for your visit.With warm regards,Team of Hotel Grand Canal

Dear Guest,Thank you for taking the time to rate the hotel with a 10 out of 10. We appreciate your positive feedback and are delighted to hear that you had an enjoyable stay. If you have any additional comments or suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.

Dear Guest,Thank you for taking the time to give us a perfect rating! We're thrilled to hear that you had a wonderful stay and we appreciate your feedback. If there is anything more you would like to share about your experience or if you have any suggestions for us to improve, please don't hesitate to let us know. We look forward to welcoming you back to our hotel in the future.

Beste Gast,Bedankt voor uw review van het hotel. Het is goed om te horen dat de locatie van het hotel centraal gelegen is en dat de bedden comfortabel zijn. Het is ook fijn om te weten dat er geen lawaai van buitenaf is en dat het hotel daardoor rustig is. Het spijt me echter te horen dat de ontbijtruimte een beetje klein is en dat het hotel niet geschikt is voor mensen die slecht ter been zijn vanwege het ontbreken van een lift en de smalle treden op de trap. Dit kan zeker een nadeel zijn voor sommige gasten. We zullen deze feedback delen met het hotel, zodat ze kunnen kijken of er verbeteringen mogelijk zijn om de toegankelijkheid van het hotel te verbeteren. Bedankt voor het delen van uw ervaring.

Beste Gast,Dank u wel voor uw positieve review van het hotel. Het is fantastisch om te horen dat het personeel behulpzaam was en uw verblijf aangenaam heeft gemaakt. Het is ook geweldig om te horen dat u genoten heeft van het (vegan) ontbijt. Het hotel doet blijkbaar haar best om ook voor gasten met speciale dieetwensen, zoals veganisten, een uitgebreid en lekker ontbijt te verzorgen. We zullen uw complimenten doorgeven aan het personeel en het hotel. Bedankt voor uw verblijf en uw feedback!

Dear Guest,Thank you for taking the time to rate our hotel with a perfect score of 10 out of 10! We are delighted to know that you had a wonderful experience during your stay with us. We strive to provide our guests with exceptional service and a memorable stay, and it is fantastic to hear that we met your expectations. Your high rating motivates us to continue providing top-notch service to all our guests.We would be honored to welcome you back to our hotel on your next visit to the area. Thank you for choosing to stay with us, and we look forward to seeing you soon!

Dear Guest,Thank you for taking the time to share your review of the hotel. We are pleased to hear that you enjoyed the hotel's location and that it was convenient for you, being close to the train station. We're also glad that you had a great experience with the staff and they met your expectations. We apologize for the inconvenience caused due to the heat being turned off in the afternoon, which made the temperature inside uncomfortable for you, especially when it was only 45 degrees outside. We will pass on your feedback to the hotel, and they will take appropriate measures to ensure that the temperature settings are adjusted to provide a comfortable stay for all guests. Regarding the ice, we apologize if it was not available during your stay. We will ensure that the hotel is stocked up with ice to cater to the needs of all guests in the future. Thank you again for your valuable feedback, and we hope to welcome you back soon.

Dear Guest,Thank you for taking the time to rate our hotel with a perfect 10 out of 10! We are thrilled to hear that you had an enjoyable stay and that the hotel met or exceeded your expectations. We appreciate your positive feedback and are grateful for your support. If there is anything else we can do to make your next stay even better, please let us know. We hope to have the pleasure of welcoming you back to our hotel soon.