Hotel dekat The Shops at Kanawha

"Based on a lot of reviews I thought this would be a better quick stop than it was. I would have asked for a different room if we got there earlier. The staff is super nice and the breakfast was decent. The room however was crawling with tiny ants. To the point I sprayed bug spray on the side table so they wouldn’t crawl on the bed. I think they had a home in the headboard. I mean a lot of tiny ants. Mold in the bathroom. Just definitely not what I was expecting."

"Easy check-in/checkout. Clean spacious rooms. Great breakfast!!"

"Parking was great. The grounds were clean. Breakfast was great.Good variety. Staff was cordial. Never encountered a cleaning staff.our room was dirty. Floors poorly mopped, dust thick on table and not washed or polished. Entertainment center was broken and splintered. The room smelled. The air filters in the conditioner were very dirty. Bathroom tub mat was surrounded by dirt. The towel holders kept falling to the floor. Draperies were wrinkled. Front desk was very nice about a full refund of...

"Our room was reasonably clean, and the personnel were very helpful. It was very hard to find the establishment. It is an old motel that is beginning to show it’s age, but is doing reasonably well,,"

"Price and location were what I was looking for and it did have thise"

"This was a complete 180 from staying at the super motel in Joliet Illinois. Everything was super clean. Staff was excellent. Even at breakfast time. I asked for a banana, and the lady stopped what she was doing and she said I will get that for you, sir I will be right back. And she actually brought it to me. Those type of customer service skills you cannot teach. From check-in to check out…..excellent excellent excellent."

"Clean room and hot tub!"

"Felt safe on the property. Everything was clean."

"great location. staff is very friendly. hotel rooms are showing wear and tear. rooms need a refresh"

"Never had any complaints about Holiday inn express but this one was of the worst I have ever been in. Very outdated and old. Felt very dirty."

"It’s right outside Charleston which is good with Kroger, Taco Bell, Pizza Hut in close proximity."

"The hotel has a wonderful view of the Kanawha River. The room is spacious but does overlook the road, so you will hear cars throughout the night. The staff is friendly, and the food is good. This hotel is a good value for the money."

"They must have been facing the usual lack of staff problem because breakfast ended before the allotted time--no food"