Hotel dekat The Shops at Kanawha

"Very good breakfast. Room fairly quiet. Comfy bed."

"Convenient location,adequate accommodation, I reuse this facility often"

"Other than what seemed like an elephant in the room above me which isn’t the fault of the hotel, my stay was amazing. Clean room. Friendly staff. Pool is very clean. This is my new “go to” when visiting WV."

"The breakfast was great and well attended by a nice man. The overnight front desk staff and morning front desk staff were very kind and helpful. I would suggest ear plugs if your sensitive to sound when you're sleeping. The AC unit was loud when the fan cut on."

"The room was great. The outside of the property was a bit run down and the area was so-so. But, that is also practical and expected for the price point. I had a good night's sleep and got back on the road the next day without any issues, so it was a good experience."

"TV was small. It had only local channels on "cable". No premium channels and no smart features. Poor picture kind of fuzzy. Room literally right next to highway exit, but it was quiet inside room. Room was very clean and as pictured. Bed and pillows were very soft and a pleasant sleep experience. Grounds are kind of run down. Bathtub and little rough, showing some delamination and grout pulling away badly where tub meets the bathroom floor tile. AC worked fine. Didn't have the free breakfast...

"So many bugs in our room and in our bed"

"Its definitely time to up grade bedding, new furnishings,pretty much everything needs updated "

"Booked cause they had a pool and paid a higher price but when we arrived the pool had been permanently closed. It would have e been nice to know before booking that there was no pool."

"The rooms were nasty. Blood stains on the sheets in several. They actually had to up grade my room for the same price just to find a clean room."

"A little dated compared to the pictures but otherwise good with pleasant staff"

"Heat didn’t work properly when I got there but staff was very quick in fixing the issue for me. Would stay again"

"Great location, clean rooms, and incredible staff!"

"There was a dip in the bathtub that I kept slipping in while I was showering. Felt like this was a known problem as there was a safety railing in there. The staircase feels unsafe as it seems like it’s not part of the building once you enter. The elevators were breaking down and at one point only one elevator available while checking in. And there was no access to stairs from the outside of the building."

"Spacious room - immaculate. Bathroom - immaculate. Housekeeping staff was attentive to our needs - excellent. Outdoor seating options-great. Check in staff - wonderful. My only complaints - why can't Marriot offer breakfast included with your stay? It's more expensive than other nearby hotels that offer breakfast. I realize I am paying for better accommodations - but in this economy, it would be nice. The only other complaint is having to pay for parking - though I understand that is not...

"all was good"

"Convenient location"

"I was having surgery so I couldn't have breakfast but my husband went down and breakfast was being served and he said everything was good and hot. As for the staff, not impressed. She was taking a reservation on the phone and didn't bother to say I'll be right with you and when she got off the phone didn't apologize for my wait. She didn't tell me which way our room was or anything else we should know except the wi-fi was our room number. She wasn't rude just very dry. She also should use her...

"Very convenient location. Clean well maintained and super friendly staff."