Hotel dekat The Shops at Santa Anita

"I was trying to call the front desk to bring more towels but no one answered the phone was holding for long time"

"Staff were so friendly! Worth booking"

"Awesome, thats it"

"Excellent hotel with clean sheets and bathroom. My only complaint is the swimming is small."

"Housekeeping only cleans the room every other day. I ran out of bathroom tissue, hand soap, and Kleenex and had to go find a housekeeper or reported to the front desk. This is unacceptable for this type of establishment. There’s no reason why housekeeping can’t come every day to make sure the guest has everything that they need to have a comfortable stay. Without housekeeping, coming every day, trash cans are overflowing, which makes for an uncomfortable stay."

"I was disappointed with my stay at Embassy Suites in Arcadia. The staff was polite, but we had to ask for everything, rather than having basic amenities provided proactively. It made the stay less comfortable and more inconvenient than expected. I expected better service from this hotel. I hope the management improves the guest experience by ensuring essential items are available without guests having to request them. The breakfast was not good at all."

"My room was clean, but very sparse. No artwork, no lamps, just a bed and desk. It was Ok, but I doubt I will stay again."

"Good"

"Everything with my room was great. The staff was friendly and helpful and the breakfast was good as well."

"I was checked into a room that was already occupied which was embarrassing for all parties involved. I checked into a second room and in the next morning the tub was clogged and the sink in the kitchen was leaking from below and water was all over the floor. When I went to the desk no one was there for an extended period and I ended up calling. Maintenance had the weekend off and the manager was not in. Nothing was done."

"This property is beautiful and immaculate, living up to its description. Our host, TJ, was welcoming, thoughtful, and a trove of helpful tips for getting around and seeing LA. He makes this place truly sparkle compared with a regular hotel, beginning with an awesome breakfast. Highly recommended!"