"The common area and room were very clean. The bed was comfortable and linens were great. I especially liked how quiet it was late at night and early morning. Towels could be softer but were acceptable.
My grievance is with the breakfast. I felt sorry for the breakfast staff as they were frustrated with the tools they were given but tried very hard to help several customers. One of the two toasters was broken. The other was a two-slice toaster which was not meant to be used as often as is needed at a hotel and did not work well with bagels. The plexiglass "drawer" that housed the bread, bagels, and muffins was also broken, and broken shut. The attending staff was forced to apply full strength to unjam the drawer. She deserves better tools to work with. The food was sufficient and the coffee was very good.
Ownership needs to suck-it-up and provide first rate tools if you want first rate reviews."