Hotel Fairmont di Toluca Lake

"The hotel was very nice looking. Most of the staff were friendly. When we first arrived the person at the front desk ignored us. Did not acknowledge us. The woman who helped us after finishing with the customer ahead of us wasn’t welcoming until she realized the type of room we booked. She was very accommodating after that. It happened again during breakfast where the server approached my table multiple times to see if I belonged in that specific lounge and even asked for my room number. There...

"Great location."

"I love the unique vibe and amenities. The entire staff is friendly and always helpful. This is now my go-to hotel in Santa Monica."

"For the price, the quality should be much, much higher at this hotel. We had problems from the minute we arrived in our bungalow. The shower was stuck on one lukewarm temperature and couldn't be adjusted. No minibar, but there was a refrigerator to keep our water and other drinks cold. However, it was broken too. There were no cushions on the chairs in the private outdoor area of our bungalow, so we couldn't use them. One morning we ordered room service for breakfast. We were told it would be...