B&B di Torfaen

"**Disappointing anniversary stay** We booked Lanelay Hall over three months in advance for a special anniversary and were looking forward to the luxury boutique experience advertised. We had hoped that booking so far ahead would allow us to be allocated one of the more desirable rooms. Unfortunately, we were allocated Clock Tower 1, an accessible Deluxe Room. Although the hotel has confirmed this was the Deluxe category we booked, the room itself was very disappointing. It felt clinical rather...

"The Three Cocks Hotel was an interesting facility. We arrived at about 6:50 pm, 10 minutes before end of check-in, but there was a note on the counter with the room key for self checkin. Odd process with nobody at the desk, the key to the room left out and no form of security at the front door. The hotel was clean, comfortable and quiet, which we appreciated. A very rustic hotel, with very uneven floors, sagged support beams, rickety wooden front door and door upstairs. Breakfast was ok, but...

"Everything was fine and they were very helpful when Expedia did not send the pass code for the door or tell us our room number. As this site says there were no Hosts available after 5 for check in. WE HAD TO SLEEP IN OUR CAR OVER NIGHT AND WE GOT A PARKING TICKET TO BOOT! I WAS TOLD THAT THIS HAPPENS ALOT WITH BOOKING THROUGH EXPEDIA. WOULD LIKE AN EMAIL TO DISCUSS GETTING REFUND AND COST OF THE TICKET."

"Really lovely pleasant hotel - will definitely stay again"

"A lovely place to stay in the Welsh Countryside. The room was large, quiet and comfortable. The staff were amazingly friendly (well, let's face it, aren't most Welsh people?). The breakfast was classy and of excellent quality. I highly recommend this inn for a stay. You won't regret it for a moment. 5 stars all around!"

"Lovely staff but unfortunately the room is not fit for purpose, food is decent Was showed room 8 but window broken (35 degree heat) & was given option for room9 a twin. *hole in floor trip hazard *curtain didnt open/close properly *no side lqmp* *Sheets scratchy *broken floor tiles en suite *shower rusty Was given a fan v grateful for but filthy & throwing off bits, cleaned it but not acceptable"