Hotel dekat Torre del Reformador

"Absolutely garbage no response from staff at all"

"Room was clean and property was well taken care of. All the staff was professional and had no problem answering our questions. The hotel has a gate to walk through, not just anybody can come inside and the parking lot is also gated so they have staff that manage these services. Casa serena is located in a quiet, prosperous area that is walkable with at least 3-5 bars/restaurants nearby. We literally have zero complaints!"

"The property was okay; the pictures are dated and the rooftop area was misrepresented (it is not as big - we had to fight for seats). Our shower also had mold in the top left corner, which was a bit concerning. The service was just okay; you had to constantly flag someone down for service and could not pay with large bills. The property also misrepresented the “shuttle service to the airport” - it is advertised as a free amenity that comes with staying at the property (it is the only reason we...

"The area was great. Walkable to many places to eat, shop and go to the airport. The room was clean and had everything we needed. The only thing we did not like was the AC in the room. No matter how much we tried it wouldn’t turn on and the buttons were not helpful either."

"I stayed at Casa Carmel during a business trip to Guatemala, and overall it was a great experience. The property is a beautiful, cleverly adapted historic house that has been transformed into a charming bed-and-breakfast. You can really feel the character of the place. The location is excellent if you want to explore the city. Several beautiful churches and important landmarks are within walking distance, which makes it a great place to stay if you want to get to know the historic center...

"Very good property and service is excellent"

"Excellent spot! Garden oasis!"

"Excellent hotel "

"Great breakfast, hot pool and good location"

"There was some broken glass by the pool "

"Everything was great very friendly staff only the parking in the basement of the hotel is very very tiny very hard to drive."

"L"

"Shuttle driver waiting for us when we arrived. Smooth. Top shelf!"

"Very nice and clean close to restaurants and quiet."

"Great staff, breakfast and location! The hotel has hot water with fantastic water pressure "

"The Immaculada Hotel was a bit of a mixed bag for us. The highlight of the stay was the staff, they were extremely accommodating, friendly, and helpful. Some features of the hotel were fun and interesting, although I was never quite sure of the vibe they were going for. The biggest disappointment was the room. I spend a lot of time researching hotels and really getting drawn in by design style. The pictures on Expedia and the hotel’s own website do *not* match the actual room. I will provide a...

"*****"

"Safe and clean and the breakfast was delicious and included."

"Antonio was extremely helpful and accommodating. Break"

"It is a boutique hotel with comfortable beds, good AC and a great breakfast. The rooms are small but comfortable and the hotel is well run and in a good location. The staff are very helpful and the 24 hour front desk ensured that I got to the airport at 3:30AM. I'll stay there again. "