Skip to Main Content.
List your propertySupportTrips
Member discount illustration
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Learn about Expedia Rewards
Feedback

Occidental Torremolinos Playa

4.0 star property
Beach hotel with 2 outdoor pools and fitness centre

Choose dates to view prices

Photo gallery for Occidental Torremolinos Playa

2 outdoor pools
Waterslide
Bar (on property)
On the beach
Bar (on property)
Los Alamos Beach overlooks the ocean and welcomes all ages with active options. Two outdoor pools include a kids' waterslide, while mini golf and tennis courts offer family fun. After a day of play, guests relax at the poolside bar or enjoy the ocean view from the terrace.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
The current price is Rp2.134.952
Rp2.348.447 total
includes taxes & fees
11 Nov - 12 Nov

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Family Room (2x2 Family Interconecting Room)

Family Room (2x2 Family Interconecting Room) | 1 bedroom, minibar, in-room safe, individually decorated

Family Room (2x2 Family Interconecting Room)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room

1 bedroom, minibar, in-room safe, individually decorated

Family Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (Superior)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Superior)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Terrace

Junior Suite, Terrace | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, Terrace

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Terrace

Double Room, Terrace | 1 bedroom, minibar, in-room safe, individually decorated

Double Room, Terrace

8.4 out of 10
Very good
(34 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Terrace, Sea View

Double Room, Terrace, Sea View | View from room

Double Room, Terrace, Sea View

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Blackout curtains
  • 20 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Terrace, Partial Sea View

Double Room, Terrace, Partial Sea View | View from room

Double Room, Terrace, Partial Sea View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Blackout curtains
  • 22 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (Superior)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Superior)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room (2A-2C)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2A-2C)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Premium Family Room

Premium Family Room | 1 bedroom, minibar, in-room safe, individually decorated

Premium Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Family Room with Garden

Deluxe Family Room with Garden | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Family Room with Garden

8.8 out of 10
Excellent
(3 reviews)

Highlights

Garden
Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room

1 bedroom, minibar, in-room safe, individually decorated

Superior Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room (2 Adults and 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Superior Room (2 Adults and 1 Child)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room (1 Adult and 2 Children)

1 bedroom, minibar, in-room safe, individually decorated

Superior Room (1 Adult and 2 Children)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Sea View

1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Sea View

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Sea View (2 Adults and 1 Child)

1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Sea View (2 Adults and 1 Child)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Sea View (1 Adult and 2 Children)

1 bedroom, minibar, in-room safe, individually decorated

Superior Room, Sea View (1 Adult and 2 Children)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room (1A-2C)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (1A-2C)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room (2A-1C)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (2A-1C)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room, Terrace (Deluxe)

Family Room, Terrace (Deluxe) | 1 bedroom, minibar, in-room safe, individually decorated

Family Room, Terrace (Deluxe)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room (Superior)

1 bedroom, minibar, in-room safe, individually decorated

Family Room (Superior)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Paseo Marítimo, 101, Torremolinos, Malaga, 29620

What's nearby

  • Los Alamos Beach - 1 min walk - 0.0 km
  • Aqualand Torremolinos - 5 min drive - 5.0 km
  • Bajondillo Beach - 5 min drive - 2.6 km
  • Costa del Sol Square - 6 min drive - 4.3 km
  • Calle San Miguel - 6 min drive - 4.3 km

Getting around

  • Torremolinos Station - 6 min drive
  • Palaciio de los Deportes Station - 7 min drive
  • Málaga (AGP) - 19 min drive

Restaurants

  • ‪Salitre Casa De Mar | Chiringuito Los Álamos - ‬10 min walk
  • ‪Playa Aruba - ‬6 min walk
  • ‪La Playa Summerclub - ‬9 min walk
  • ‪Restaurant Puente Real - ‬6 min walk
  • ‪Restaurante Ajoblanco - ‬10 min walk

About this property

Occidental Torremolinos Playa

Upscale family-friendly hotel near Los Alamos Beach
At Occidental Torremolinos Playa, you can look forward to a poolside bar, a terrace and mini golf. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools, along with a waterslide
  • Buffet breakfast (surcharge), an outdoor tennis court and self-parking (surcharge)
  • A local area shuttle, a children's club (surcharge) and a 24-hour front desk
  • A billiards/pool table, a banquet hall and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 509 individually furnished rooms have comforts such as air conditioning, as well as amenities such as free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, wardrobes/cupboards and heating

All-inclusive details

All-inclusive room rates at Occidental Torremolinos Playa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Similar properties

Front of property

Sol Torremolinos - Don Pablo

  • Pool
  • All-inclusive
  • Kids pool
  • Free WiFi
8.6 out of 10, Excellent, 1,007 reviews
The price is Rp1.814.099
Rp1.995.509 total
includes taxes & fees
26 Nov - 27 Nov
Sol Torremolinos - Don Pablo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (EUR 15 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 12 for adults and EUR 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's club
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The Full Board rate plan ends with breakfast on the check-out date. The All-Inclusive rate plan ends with snacks after breakfast on the check-out date (no lunch).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6 for children
  • Self-parking fee: EUR 15 per day
  • Late check-out fee: EUR 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from April to October
Only registered guests are allowed in the guestrooms

Property is also known as

Smy Costa Sol Hotel Torremolinos
Smy Costa Sol Hotel
Smy Costa Sol Torremolinos
Smy Costa del Sol
Occidental Torremolinos Playa Hotel
Occidental Torremolinos Playa Torremolinos
Occidental Torremolinos Playa Hotel Torremolinos

Frequently asked questions

Does Occidental Torremolinos Playa have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Occidental Torremolinos Playa?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Occidental Torremolinos Playa on 11 Nov 2025 start from Rp2.134.952, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental Torremolinos Playa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Occidental Torremolinos Playa?

Self-parking is available for EUR 15 per day.

What time is check-in at Occidental Torremolinos Playa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Occidental Torremolinos Playa?

Checkout is at noon. Late checkout is available for EUR 30.

Are there all-inclusive benefits at Occidental Torremolinos Playa?

Some rate plans available at this property are all-inclusive.

Where is Occidental Torremolinos Playa located?

Nestled on the beach, this Torremolinos hotel is just steps away from Los Alamos and Los Alamos Beach. Carihuela Beach is 2.2 mi (3.5 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Occidental Torremolinos Playa Reviews

8.4

Very good

8.8

Cleanliness

7.8

Location

8.6

Staff & service

8.4

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 358 out of 840 reviews
Rating 8 - Good. 318 out of 840 reviews
Rating 6 - Okay. 98 out of 840 reviews
Rating 4 - Poor. 43 out of 840 reviews
Rating 2 - Terrible. 23 out of 840 reviews

Reviews

10/10 Excellent

francesco

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location
Stayed 5 nights in Sep 2025

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach very close, 2 swimming pools, lots of daily activities for adults and children, great for couples and families
Stayed 3 nights in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a quiet area of nice beaches not over crowded. Food was a bit the same each day not much variation. Chips often not cooked well
Stayed 5 nights in Aug 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely well kept hotel, rooms are clean, service is good, food has a good selection. Would definitely recommend. Is however in a quiet area with a long walk or a taxi journey into Torremolinos or Malaga.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid

Clean, comfortable rooms, helpful staff, buffet breakfast with plenty of choice. Swimming pool lovely and pool bars great. Wide range of activities on site and really close to the beach
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Excellent stay. The place is spotless and any issues will be dealt with quickly by the staff. Wonderful hotel. They made sure we had a great time.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lesley Andrea

Liked: Staff & service, amenities, property conditions & facilities
Nice clean room. The hotel had everything we needed and the location was great! The train station was just a short walk away which made it very convenient to travel around
Stayed 2 nights in May 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay, nice pools and great staff. Would happily stay here again
Stayed 4 nights in Oct 2024

6/10 Okay

maryam

Liked: Cleanliness, amenities
Party hotel, half was all inclusive. Fun hotel but not classy. Loud music and noise until 1:00 am
Stayed 2 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great 1 night stop over. Fun hotel great outdoor pool and bar. Staff very good.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Beautiful beach views!! Delicious breakfast buffet, fun entertainment, located just across from the beach, restaurants, and the pool was great!
Stayed 3 nights in Oct 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was missing the coffee table and in its place was a small wooden stool with a leg that looked like it was going to collapse. Other than that a beautiful resort!
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, clean, modern, efficient

Excellent stay. Clean, modern, efficient, quiet. Easy bus service to Atocha train station. Excellent value and just what we needed.
Stayed 4 nights in Oct 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
My room while very comfortable with lovely balcony and sea view was very small. The food was excellent and the staff fantastic. Between 9pm and 11.30pm every night was a very loud hotel party on the stage just below my room. They are supposed to finish at 11pm but often go overtime. While they are providing excellent entertainment for guests it is just some small annoyance if you want a quiet night. The shower was great. Tv was great.
Stayed 9 nights in Apr 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing staying at Occidental Torremolinos Playa. Great ambience, lovely staff, good variety of food, very clean everywhere and a pretty hotel all round. My sea view room was just perfect and the entertainment in the evenings was fun. Walkable, with easy and quick access to buses and trains made getting around effortless. I would definitely stay here again.
Stayed 3 nights in Sep 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for airport

One night only
Stayed 1 night in Jun 2024

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Busy / check in and check out Good breakfast Clean Very small gym
Stayed 4 nights in May 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family resort with really great service

Great hotel for a stay with small children. Staff is incredibly helpful and nice. Location is great. However, the food is not good. It's a shame as apart from that it was a great family holiday. Half board is the way to go and you can eat in the restaurants in the beach nearby.
Stayed 5 nights in Jul 2024

8/10 Good

gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel facilities. All inclusive food not great and very repetitive. Evening entertainment poor and 2.5 miles out of Torremolinos main town
Stayed 3 nights in Jun 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view, great location and lovely food

Amazing view, stunning room and exceptional breakfast for a good price. great location if you like to walk! definitely recommend. The only negative is that the cleaners broke my partner’s charger but I’m sure it was not their fault.
Stayed 4 nights in Apr 2024

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities
Room was dirty
Stayed 2 nights in Oct 2024

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Good hotel, quiet clean room, big pool area, excellent breakfast with many healthy options. Gym was a bit small if many people working out, but you'll manage. You also need to wait in line and ask key from reception to get there every day, but maybe it's because otherwise it would be too crowded. Walking distance to train station. Overall nice with the price I payed.
Stayed 5 nights in Apr 2024

8/10 Good

Shahid

Liked: Cleanliness, amenities, property conditions & facilities
Overall decent experience, service could have better as they took lot of time to fix the clogged shower drain and problem persisted.
Stayed 2 nights in Apr 2024

4/10 Poor

Claire

Disliked: Amenities
I was quoted the rate in canadian dollars and when I arrived the rate changed to euros which was a surprise and much more expensive
Stayed 4 nights in Sep 2024

6/10 Okay

Stephanie

Liked: Property conditions & facilities
Disliked: Staff & service

Lovely hotel, unapproachable staff at front desk

Lovely hotel. Quiet location. Planes/airport didn't bother us. Food was average, lack of fresh cooked vegetables, it was either greasy or fried veg. Meat cuts were poor quality. Restaurant staff were lovely and attentive. There were regularly empty cups around the pool. The worst thing for us was the unhelpful staff at front desk. They put us in a tiny room (2 ad, 2 ch). There was a sofabed behind the door, no room for cases, the air con didnt work and the tv was in the walkway to the bathroom, this was in the village area. I went to reception and they argued with me that there were no rooms available but I searched their own website for the length of our stay and there were at least 4 rooms available, I'd even said I would pay to upgrade. They said check out of that room in the morning and they'd put us in the hotel block. So thats what we did, at 11am they told us to come back at 2pm to collect new room key. I went back at 2pm and they said they were moving us to the same size room but on level 2 so it has a balcony. This was not what was agreed. They said there was no space in the hotel block and that the hotel was fully booked. I showed them their website and showed them the picture of the room I booked, and then they finally agreed to move us to the hotel blocks, so they weren't full. I don't understand what the issue was to be honest. Asked for a late check out on 4 separate occasions, for our request to be rejected at 9.30am on departure day. Disappointing.
pool/splash park view from balcony
hotel block room.
Tiny room, nice for a couple, not for 4 people. sofa bed behind me.
Stayed 6 nights in Jun 2025