"We had several issues. We arrived Friday afternoon for my nephew's graduation. His parents arrived approximately 1:30 am Friday morning and was given Room 210. Upon arrival, we were given Room 212 and my son was given Room 211across from us.
Entered Room 212, there was an odd odor, water marks on ceiling and some areas on wall. Toilet seat was peeling and walls dirty. The bathtub appeared to be recently renovated. However, the showerhead was recently replaced and mold from old showerhead.
Room 211 was disgusting. behind bed water marks on wall and several areas on ceiling. bathroom was simply dirty. A horrible odor in the room. He told the front desk and Allelujay changed the room to Room 214. Again, same issues and bathroom tub was deplorable. My son took a pic, showed to Sean who had just come on duty. He was very accommodating and changed to Room 208. At that point, we were running late for graduation, rushed off.
Once we returned, spoke with Sean, he apologized, and told us tomorrow morning, John, the assistant manager will be there when we checked out.
I spoke with John and he said the manager Kim will be there on Tuesday and they were having a big meeting and our issues will be discussed. He promised I will hear from him. When booked, only business rooms were available
Issue-- I was charged for a "Business Room" and John said he had never heard of the hotel having a business room. My wife and I have severe allergies. All we wanted was a good night sleep"
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