Tranquerah Holidays from Rp3.531.597

Had a large family of 6. Was a very comfortable stay. Great location. Short walk to night food market and Bukit Bintang. Customer service from management was excellent!

The hotel itself was nice, It had some worn down parts but for the most part exhibited cleanliness. The elevator however, the elevator brought about one of the most uncomfortable experiences of my life. They must allow access to stairs or enable guests to use the staff elevators during checkout time. At 12 noon, I waited 25 minutes, not an exaggeration, I waited 25 full minutes to get into an elevator, which was packed with 10+ people and a screaming baby. Very poor experience, the hotel has more to offer, but something must be done about the elevator.

This was our first time staying at a property that was like a condo unit. The advertisement said it was going to have a washer/dryer and a full size fridge which it never had when we arrived. This was very disappointing as we brought just enough clothing for half our trip in hopes to wash them half way through. The shower did not have a curtain so the water went everywhere. There was a huge problem with ants or small bugs that were crawling all over the countertop. The location was great and central and the view was beautiful. The front desk staff were very helpful and it was a really busy place.

Nice and clean room. The facilities are all great. A happy customer