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"The staff were amazing, Great hotel and the food was on a different level"

"I am writing this to offer a serious counter-perspective to the positive reviews here. While the location in the Old Town is central, do not assume this guarantees a professional or comfortable experience. Our stay was defined by unprovoked aggression from the host and a lack of basic utilities. 1. Unacceptable Host Conduct: The property’s reputation relies on 'host helpfulness,' but our experience was the opposite. Upon arrival, we encountered a jammed main door—a significant access and safety concern. When I called the host ('D') to resolve this, instead of assistance, I was yelled at and berated over the phone. Being shouted at by a proprietor while stranded at check-in is professionally inexcusable. It set a distressing tone for the entire trip. 2. Micromanagement of Utilities: Do not expect a comfortable long shower here. Hot water availability was severely limited. What makes this worse is the host’s controlling attitude toward the amenities; we were explicitly instructed not to touch the water heating geyser and forced to leave it on 'Eco mode.' You are effectively paying for a cold shower so the host can save a few cents on electricity. 3. Non-Functional WiFi: If you need to work, check emails, or plan your itinerary, look elsewhere. The WiFi signal was dismal and practically unusable throughout our stay. In 2025, reliable internet is a basic requirement, not a luxury. The issue was thick stone walls but surely there are WiFi boosters out there ?"