8/10
The property itself is truly beautiful, with excellent views and a very peaceful, relaxing atmosphere. Our room was spacious and comfortable, Restaurant was good. the restaurant staff were also polite and courteous.
However, we were disappointed by the service from the rest of the staff, particularly at reception. Given that this is a five-star hotel, we expected a higher standard of hospitality. We were traveling with large suitcases and needed assistance getting to and from our room, especially since the property includes several steps. Not only was help not proactively offered, but when we did request assistance, the staff’s response was noticeably cold and unwelcoming. Even when we expressed our thanks for the minimal help we eventually received, the attitude remained dismissive.
For a hotel of this caliber, guest service should be a top priority, and unfortunately, the lack of warmth and professionalism from some of the staff left a negative impression. Also, the bathroom trash was already full when we arrived at the room.
The location and beauty surrounding the property more than makes up for the lack of service, however don’t come here expecting a 5-star service.
Harika
Menginap 1 malam pada bulan Mei 2025
