2/10 Sangat Buruk
Tanya
Bepergian bersama keluarga dan anak
26 Jan 2026
Tidak Disukai: Kebersihan, fasilitas
We were extremely disappointed with our stay and the lack of basic standards from the moment we arrived.
Our room was dusty and unclean, our socks turned white from walking on the floor. Housekeeping was sent only after we complained, which should never be necessary. My husband also cleaned the fridge himself after finding a previous guest’s hair inside it.
Before arrival, I informed the hotel in writing that my child has a feather allergy. Despite this, feather bedding was provided. I raised this again on arrival, but nothing was done. Even after moving the pillows ourselves, my child developed a bad rash and runny nose. This was distressing and completely avoidable.
That evening, we were refused a table at 6pm in an almost empty restaurant and told it was “fully booked.” Staff were rude and dismissive. Room food then took over an hour, arrived incorrect and incomplete, and was refused.
I formally complained to management on the first day and have still received no response. Guests are required to pay in full via Expedia before arrival, leaving little incentive to resolve issues once you are there.
This was meant to be a special family trip and birthday celebration for our son, but it became stressful and upsetting. Overall, a very poor experience with serious concerns around cleanliness, staff attitude, management responsiveness and guest health needs.
Tanya
Menginap 3 malam pada bulan Januari 2026
