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Ulasan untuk TownePlace Suites by Marriott Tucson

2.5 out of 5
TownePlace Suites by Marriott Tucson
405 W Rudasill Rd, Tucson, AZ

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 58 dari 101 ulasan" "
Penilaian 8 - Bagus. 33 dari 101 ulasan" "
Penilaian 6 - Cukup Baik. 6 dari 101 ulasan" "
Penilaian 4 - Buruk. 3 dari 101 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 101 ulasan" "

9,2/10

Kebersihan

8,8/10

Staf & layanan

9,0/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Dennis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Ying pada tanggal 23 Apr 2024
Hello Dennis,Thank you for taking the time to review your recent stay with us. We hope to see you again soon.

2/10 Sangat Buruk

Lori

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Long story short, we never got our room but were charged for it. Lucky for me I put a hold on my CC. At 3pm, my check in time, I called to make sure the room was ready and was told it was not and there was no ETA for when it would be though I was told they would call me back. Th woman on the phone was very unapologetic and indifferent. She mentioned something about the maids having trouble turning the rooms. I let an hour and a half pass and called 5x with no answer. I left a message explaining that this was unacceptable and I would be putting a hold on my CC in case they tried to charge me and I would no longer be needing the room. At 9:30 PM a different person called asking if I was coming and told me they tried to charge my card but it was declined. I explained the situation to her and she was apologetic. The next day I called to make sure it was ok for me to take the lock off my CC and got someone else who was unaware of the situation, didn't offer me anything for my time but assured me they were sorry and the reservation had been canceled. I have two small children and was in town for an event. This whole situation was so chaotic and the lack of customer service I received was pretty appalling. The room was supposed to be $260 for an evening but they were trying to charge me $320. I also had to get a new card as the CC company was having issues getting the lock off which isn't the hotels fault but more bs I had to deal with because someone majorly dropped the ball.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ying pada tanggal 20 Apr 2024
Dear Lori,Thank you for taking the time to provide feedback and bringing these concerns to our attention. We sincerely regret that your experience was less than perfect. We hold ourselves to the highest standards and have addressed this issue. We take opportunities like this as a learning opportunity to better our service. Once again, we apologize for the experience and hope that you will give us a chance to better be of service to you in the future.

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Ying pada tanggal 28 Jan 2024
Hi David,Thank you for taking a a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back this way.

8/10 Bagus

Traveler terverifikasi

Nice location in safe location Oro Valley
Reasonable price at Tucson
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Ying pada tanggal 14 Jan 2024
Thank you for taking a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 Sangat Bagus

alberto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Ying pada tanggal 14 Jan 2024
Hi Alberto,Thank you for taking the time to review your recent stay. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

8/10 Bagus

Waltherus

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Never again.
I was very disapointed in the fact I could not collect my Marriot award points as I booked via Hotels.Com. Knowing this I Will never book via Hotels.com again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Courtney pada tanggal 27 Des 2023
Thank you for your review. We do appreciate knowing whether your stay was good, bad or indifferent. I do apologize about the Bonvoy Points, as those cannot be accrued using any 3rd party booking sites.

10/10 Sangat Bagus

Lisa and John Leonard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Liked that i could work from the couch with little table or from full desk. Room was very quiet! Unfortunately I got in late and left early so i can't speak to the other amenities. I'd stay here again
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ying pada tanggal 13 Des 2023
Dear Lisa and John Leonard,Thank you for taking a moment to review your recent stay with us. We are delighted to hear you had had a comfortable stay despite the short visit for you. We look forward to welcoming you back next time.

10/10 Sangat Bagus

Dominique

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ying pada tanggal 5 Nov 2023
Thank you for taking the time to review your most recent stay with us. We hope to have the pleasure of hosting your future stays with us should travel brings you back to Tucson.

10/10 Sangat Bagus

Fadi

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Ying pada tanggal 20 Sep 2023
Hello Mr. Fadi,Thank you so much for taking the time to review your recent stay. We always look forward to your stays with us!

8/10 Bagus

Sebastian

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Ying pada tanggal 2 Sep 2023
Thank you for for taking the time to rate your stay with us. We hope to have to have the pleasure of hosting your future stays should travel brings you back to Tucson.

10/10 Sangat Bagus

Dora

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Ying pada tanggal 29 Jul 2023
Hi Dora! Thank you for taking a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.

6/10 Cukup Baik

Juan Pedro

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
En el baño encontramos una cucaracha muerta y el colchón estaba hundido, el cuarto no tenia olía bien
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Ying pada tanggal 21 Jul 2023
Lamentamos mucho su reciente experiencia con nosotros. Hemos informado los problemas observados a nuestra gerencia para garantizar que se trate de un incidente aislado. Nuestro objetivo es una estancia confortable para nuestros huéspedes. Esperamos que nos dé otra oportunidad si su viaje lo trae de regreso a Tucson.

10/10 Sangat Bagus

Allison

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Brianna was super nice and helpful when I called prior to checking in. So sweet and courteous when we checked in late evening!! Thank you!!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Courtney pada tanggal 20 Jul 2023
Thank you for your response! We will make sure and let Brianna know how wonderful she is, and that you had a wonderful check in experience!

10/10 Sangat Bagus

lourdes dolores

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Excelente estancia
El lugar está limpio y el servicio de limpieza te avisan desde que llegas que no es diario pero cuando si lo hicieron lo hicieron muy bien
Menginap 3 malam pada bulan Juli 2023
Tanggapan dari Ying pada tanggal 14 Jul 2023
Muchas gracias por sus amables comentarios. Estamos encantados de saber que la estancia fue maravillosa. ¡Esperamos verte de nuevo!

10/10 Sangat Bagus

Rhonda

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This place was clean and comfortable. Best place, i will stay there again.
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Ying pada tanggal 29 Mei 2023
Hi Rhonda,Thank you for an awesome review. We look forward to your future visit!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Menginap 7 malam pada bulan Maret 2023
Tanggapan dari Ying pada tanggal 16 Mar 2023
Thank you for your feedback. We hope to have the pleasure of hosting your future stays again.

10/10 Sangat Bagus

Jennifer

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Housekeeping was great for our two week stay. We forgot thing in the room on checkout and they returned them to us quickly
Menginap 13 malam pada bulan Januari 2023
Tanggapan dari TownePlace Suites by Marriott - Tucson pada tanggal 11 Feb 2023
Dear Jennifer,Thank you so much for taking the time to review us! We are delighted to hear that you were satisfied with your stay as we try our best to provide a memorable guest experience. We hope to see you again should travel brings you back to Tucson!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great place to stay, excellent in every way you would expect with some bonuses, highly recommend!
Tanggapan dari Ying pada tanggal 9 Jan 2023
Hi Michael,Thank you for taking the time to share your kind response. We are glad to hear that you had an excellent stay with us. We hope to have the pleasure of hosting your future stays with us should you travel back to Tucson.

10/10 Sangat Bagus

Guadalupe

10/10 Sangat Bagus

Stephanie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Kaitlyn pada tanggal 16 Okt 2022
I'm glad you enjoyed your stay, Stephanie! I hope to welcome you back soon!

10/10 Sangat Bagus

Nathan

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Ying pada tanggal 10 Okt 2022
Dear Nathan,Thank you for taking the time to give us your review! We are glad to see you enjoyed your stay, and we hope to see you again in the near future!

10/10 Sangat Bagus

Jennifer

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Was a nice and clean suite. Nice parking. Felt safe and near restaurants.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Ying pada tanggal 20 Agu 2022
Dear Jennifer,Thank you for your kind review of your recent stay with us. We are delighted to hear that you had a nice stay. We hope to have the pleasure of hosting your future stays with us should travel brings you back to Tucson.

10/10 Sangat Bagus

ronnie

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Ruth

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Very clean and great front desk service
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Ying pada tanggal 4 Jul 2022
Hello Ruth, thank you for your review and for staying with us at the TownePlace Suites Tucson. We are glad to see you enjoyed your stay and we hope to welcome you again soon!

8/10 Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Perfect for a single traveler. Little cramped for 2.
Menginap 4 malam pada bulan Maret 2022
Tanggapan dari Kaitlyn pada tanggal 27 Mar 2022
Thank you for taking the time to give us your feedback! I'm glad you found the room to be the perfect size for solo travel! If you'd prefer more space next time, please ask our front desk about our one bedroom and two bedroom suites! It was a pleasure hosting you & we hope to welcome you back soon.

8/10 Bagus

Fritz

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Property is located very close to a main thoroughfare. However, the main road noise is not noticeable inside the building.
Menginap 14 malam pada bulan Januari 2022
Tanggapan dari Haylee pada tanggal 27 Jan 2022
Thank you so much for your feedback! We are very pleased that your stay was a success1

10/10 Sangat Bagus

David, Mammoth Lakes

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Location central for all things Tucson
Menginap 1 malam pada bulan Januari 2022
Tanggapan dari Ethan pada tanggal 21 Jan 2022
Hello David, thank you for your review and for staying with us at the TownePlace Suites Tucson. We are glad to see you enjoyed your stay and we hope to welcome you again soon!

8/10 Bagus

Music

Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Ragan

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Stayed for a 2-night trip. Arrived late for check-in, and front desk attendant was grumpy and would not look for another room for us. Other than that, stay was fine. Room was clean and relatively quiet. Breakfast was okay. Pool was nice for a short dip.
Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Ethan pada tanggal 8 Nov 2021
Hello Ragan, Thank you for taking the time to give us a 5 out of 5! We are sorry you encountered a grumpy agent. We spoke to him and gave him some positive energy to spread around. Glad to hear the rest of your stay was enjoyable and we hope to see you again the next time you are in Tucson!

10/10 Sangat Bagus

George A.

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2021

8/10 Bagus

Fernando

Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari Ethan pada tanggal 9 Okt 2021
Thank you for taking the time to give us your review! We are glad to see you enjoyed your stay and we hope to see you again in the near future!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Just a quick overnight stay. Quiet clean and comfortable.
Menginap 1 malam pada bulan Juli 2021
Tanggapan dari Ying Na Bangchang pada tanggal 4 Jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Sangat Bagus

Lawrence

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari TownePlace Suites Tucson pada tanggal 3 Jul 2021
Thank you for your feedback! We hope to have the pleasure of serving you again the next time you are in Tucson.

10/10 Sangat Bagus

Samantha

Disukai: Kebersihan, kenyamanan kamar
Really great and comfortable place. Very clean and surprisingly quiet for a holiday weekend. Staff was really helpful when I needed something. The breakfast was great and actually felt safe to grab and go despite covid still being around. Loved the tv/streaming options in the room. Would absolutely come back.
Menginap 2 malam pada bulan Mei 2021
Tanggapan dari Kaitlyn Brocato pada tanggal 7 Jun 2021
Hi Samantha! Thank you for taking the time to give us your feedback for your recent stay with us at the Towneplace Suites in Tucson. I'm glad that you felt safe at our hotel during these unusual times. We are looking forward to having you next time you're in the Tucson area! Until then, best regards and stay safe!

10/10 Sangat Bagus

Sheri

Disukai: Kebersihan, kenyamanan kamar
Great hotel all around.
We enjoy this hotel and stay here often.
Menginap 2 malam pada bulan April 2021
Tanggapan dari Ying pada tanggal 17 Mei 2021
Thank you so much for your feedback. We are happy to hear that you enjoy your stay and that you often stay here. Your loyalty means a lot to us. We look forward to seeing you next time.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love the kitchen, desk, tv.
Menginap 3 malam pada bulan April 2021
Tanggapan dari Ying Na Bangchang pada tanggal 10 Apr 2021
Thank you so much for taking the time to give us your feedback on your recent stay with us. We are delighted to hear that you love the kitchen and the other accommodations we offer. We hope to be a service to you the next time you visit Tucson.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 6 malam pada bulan April 2021
Tanggapan dari Ying Na Bangchang pada tanggal 19 Apr 2021
Thank you so much for choosing to stay with us. We hope to see you next time.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Felt like home, they really tried to have the rooms stocked with anything we might need to make it a great value and convenient.
Menginap 2 malam pada bulan Maret 2021
Tanggapan dari Ying Na Bangchang pada tanggal 22 Mar 2021
Thank you so much for your feedback. We are delighted to hear that your stay felt like home. We hope to be a service to you the next time your in Tucson.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Februari 2021
Tanggapan dari Kaitlyn pada tanggal 8 Mar 2021
Thank you for staying with us, looking forward to your next stay!

6/10 Cukup Baik

Susan

Bepergian bersama keluarga
Disukai: Kebersihan
The room was clean. It was smaller than expected. The living area furniture was very uncomfortable.
Menginap 4 malam pada bulan Januari 2021
Tanggapan dari Haylee pada tanggal 1 Feb 2021
Thank you for taking the time to give us your feedback. We are so sorry to hear that your was less then perfect since we strive to provide our guests with the best experience we can. We do hope to have the pleasure of serving you next time you are in the Tucson area. Until then, we wish you a wonderful day.

8/10 Bagus

Brenda

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Ying pada tanggal 21 Des 2020
Thank you for taking the time to do our survey! We hope to have you stay with us again next time you are in the Tucson area! Until then, have a wonderful day!

10/10 Sangat Bagus

Keith L.

Disukai: Kebersihan
Good place
This hotel is clean and has everything needed for a short or long business trip. Highly recommend.
Menginap 4 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
가족여행으로 무난해요
가족여행으로 무난합니다
Menginap 1 malam pada bulan Oktober 2020
Tanggapan dari Ying Na Bangchang pada tanggal 26 Okt 2020
Hello, Thank you for choosing TownePlace Suites for your recent stay with us. We are happy to hear that you and the family had a great time. Have a wonderful day.

10/10 Sangat Bagus

Keith L.

Disukai: Kebersihan
Nice clean hotel.
Nice clean place. I stayed here for work. Its nice to have the kitchen if needed, also used the exercise room that was nice. I would definitely stay here again.
Menginap 2 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Keith L.

Disukai: Kebersihan
Super clean
super clean rooms. Small kitchen to make food in. Pretty nice size fridge compared to a mini fridge. Alyssa at the front desk goes above and beyond to make your stay awesome. Will definitely stay there again.
Menginap 4 malam pada bulan September 2020

8/10 Bagus

Traveler terverifikasi

Menginap 7 malam pada bulan Oktober 2020
Tanggapan dari TownePlace Suites pada tanggal 13 Okt 2020
Thank you for taking the time to give us your feedback, we are happy to see that your enjoyed you stay with us!

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan September 2020
Tanggapan dari Ying pada tanggal 28 Sep 2020
Thank you so much for your awesome feedback! I am happy to see that your stay was a 5 out of 5! Hope to see you again soon!

8/10 Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2020
Tanggapan dari Haylee pada tanggal 5 Sep 2020
Thank you for taking the time to do our survey! We hope to have you stay with us again next time you are in the Tucson area! Until then, have a wonderful day!

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan
Menginap 9 malam pada bulan Juni 2020
Tanggapan dari Haylee pada tanggal 29 Jul 2020
Thank you for your response.

10/10 Sangat Bagus

Laura

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2020
Tanggapan dari Haylee pada tanggal 7 Jul 2020
Thank you for taking the time to give us your feedback! We are so pleased to see you stay was a 10 out of 10! we hope to have the pleasure of serving you again next time you are in the Tucson area!