Hotel Keluarga di Tuineje

"We stayed at this hotel expecting a 4-star experience, but unfortunately it fell well below our expectations. The biggest issue was the lack of air conditioning in the rooms. It was extremely hot, making it very difficult to sleep. When we raised this with reception, we were simply told to open the window, which only resulted in bugs coming into the room. We also spoke to other guests who said they were experiencing the same problem, so it clearly wasn’t an isolated issue. The rooms also...

"Very nice breakfast and a clean room. Staff was helpful and on duty at all hours."

"Fantastic resort due to having 4 pools and direct beach access to 3 swimming lagoons with white sand beach , good food choices , now 20 years old tho. Mini golf course was nearly unplayable due to leaves and stones . Having 4 pools is brilliant , love the large saltwater one. Wok and Zen menu is too limited . Plenty of things too do. Just needs a refurb to bring it back to true 5 star status ."

"Located close to the airport, a lovely hotel with pool access, a food bar and immensely helpful friendly staff 🤗"

"Food was amazing, communal areas were perfect and plenty of amenities. All staff are very pleasant and really helpful. The only issue I had was with the room initially - tiny bugs were in the kitchen area (I don’t think anyone had stayed in the room for a while). Maybe common in these locations - I’m not sure. However, it was clean overall and bug spray I got at a local shop sorted this out."

"Wir hatten die Presidential Suite gebucht – das teuerste Zimmer im Hotel. Vier Tage vor Anreise wurde uns mitgeteilt, dass wir wegen eines angeblichen technischen Defekts zunächst in einer anderen Suite untergebracht würden und die Preisdifferenz erstattet bekämen. Das haben wir akzeptiert. Vor Ort wurde uns bereits gesagt, dass wir nach genau vier Tagen umziehen könnten. Am zweiten Urlaubstag sahen wir jedoch, dass beide Presidential Suiten die ganze Zeit von anderen Gästen bewohnt waren....

"Fantastic hotel at the edge of the resort. The staff were friendly and the food and drink excellent lots of choice and something to suit everyone. Our room was spacious the beds very comfortable and plenty of room for the three of us. Animation team were great over over powering but suited all ages. Enjoyed the location with a shopping centre next door an a lovely walk into the centre of the resort along the coastal path takes around 15 minutes. Close to the airport taxi just 15 euros. Will...