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Ulasan untuk Rodeway Inn & Suites

2.5 out of 5
Rodeway Inn & Suites
18725 E Admiral Pl, Catoosa, OK

Ulasan

6,6
Penilaian 10 - Sangat Bagus. 87 dari 326 ulasan" "
Penilaian 8 - Bagus. 68 dari 326 ulasan" "
Penilaian 6 - Cukup Baik. 71 dari 326 ulasan" "
Penilaian 4 - Buruk. 50 dari 326 ulasan" "
Penilaian 2 - Sangat Buruk. 50 dari 326 ulasan" "

7,2/10

Kebersihan

7,2/10

Staf & layanan

5,4/10

Fasilitas

6,6/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Jennifer

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No service at the front desk to check in. Property looked like it was under remodel which was not mentioned when reservation was made. I expect a refund.
Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Michelle

Menginap 3 malam pada bulan Maret 2023
Tanggapan dari General Manager pada tanggal 21 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites.As a guest you are truly a value and your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to welcoming you back in the future.

2/10 Sangat Buruk

Ravi

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Flush was not working when I checked in and later found out there was no water for shower either
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari General Manager pada tanggal 14 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Sangat Bagus

Cynthia, oklahoma city

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love this property. Front desk was extremely kind
Menginap 1 malam pada bulan Maret 2023
Tanggapan dari General Manager pada tanggal 5 Mar 2023
Thank you for the lovely 5-star rating! We are committed to exceeding our customer's expectations and truly appreciate your business! We can't wait to see you again next year!

2/10 Sangat Buruk

tera

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Marsha the woman that works at night is wonderful, very nice, helped me with everything i asked for or needed
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari General Manager pada tanggal 3 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Buruk

Racheal

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There were nails on the floor, a roach in the room, stains and hairs on the sheets/pillows, no water, very dirty drawers, leaky ceiling, and tears in the walls and curtains. There was music playing loudly, starting at 9am, and it played until the evening. The hallway smelled horrendous and there were piles of trash next to the trash can on my floor, next to the elevator. The elevator was trashed, and had some damage done to it.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari General Manager pada tanggal 3 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bagus

Brianna, Wetumka

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We got checked in fast and had no problems with anything
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari General Manager pada tanggal 3 Mar 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Sangat Buruk

Patrick

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari General Manager pada tanggal 27 Feb 2023
Dear Patrick,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bagus

Rodney

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
It was obvious they had construction renovation on going, our room was ok but it needed some love also. Everyone we delt with was friendly and courteous.
Menginap 1 malam pada bulan Februari 2023
Tanggapan dari General Manager pada tanggal 15 Feb 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Sangat Buruk

Seth

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel from Hell
Horrible from start to finish Clerks were rude . There was trash piled up in the hallway the room wasn’t clean. And the shower nor the sink would drain . They also took it upon themselves to deactivate our room key and check us out at 9:00 am and check out is 11:00 am . Never would I stay there again nor would I recommend they should be closed down permanently.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari General Manager pada tanggal 14 Feb 2023
Dear Seth,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and safe
Always stay here when we come to Tulsa, good rates, people always nice, we get up early, wish the breakfast was available before 7, but not a deal breaker.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Sophia CSR pada tanggal 22 Jan 2023
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Cukup Baik

Teresa

Disukai: Kebersihan, kenyamanan kamar
There was no breakfast they had one piece of toast and some oatmeal that did not look very appetizing. I and the young man that checked me in did not like his job did not want to be there. It was kind of rude. I was an inconvenience to him.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Sophia CSR pada tanggal 22 Jan 2023
Hi Teresa,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Cukup Baik

John

Menginap 3 malam pada bulan Januari 2023
Tanggapan dari Sophia CSR pada tanggal 18 Jan 2023
Hi John,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Cukup Baik

Chelsea

Bepergian bersama teman
Disukai: Staf & layanan
Picture of the inside of the facility would have been nice
Tanggapan dari Sophia CSR pada tanggal 8 Jan 2023
Hi Chelsea,I am sorry that we fell short of meeting your expectations and providing you with exceptional service. I will share your comments with our team, in hopes that we will provide a better experience on your next visit.

2/10 Sangat Buruk

Tiffany

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The rooms were very dirty. The first room there was stains all over both beds. we had to move rooms three times one room the shower didn’t even work. We will never stay here again
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sophia CSR pada tanggal 8 Jan 2023
Hi Tiffany,I would like to personally apologize for the issue you faced regarding cleanliness and other issues during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put in extra effort and inspect each area thoroughly. Hope to serve you better next time.

4/10 Buruk

Hoyt

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
No shampoo, soap or cups. No tv remote
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sophia CSR pada tanggal 30 Des 2022
Hi Hoyt,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

6/10 Cukup Baik

Susan

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel was dirty, staff was difficult to find. Carpeting was old and in poor repair
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sophia CSR pada tanggal 28 Des 2022
Hi Susan,Your feedback helps make us better, and we really appreciate you taking the time to share. We appreciate your alerting us to the issues you experienced with your accommodations. We have mentioned these items to the appropriate departments, and we are working on resolutions. We are sorry if you were inconvenienced in any way, and we hope you'll stay with us again whenever your travels bring you to this area.

4/10 Buruk

Ray

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Yuck
Employees were very rude, and elevator, and 2 of the three exits were broke. No toilet paper in room. And smells like death in the entire place
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sophia CSR pada tanggal 19 Des 2022
Hi Ray,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues such as the rude staff, unpleasant smell, and broken elevator have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

4/10 Buruk

Tracy

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place was FILTHY...from the hallway carpets to the inside of the rooms. We looked at 10 or 12 rooms before we found one that was just gross and filthy. Roach egg sacks and feces, food left in the sinks & microwaves, stained sheets, body & head hair all over the pillowcases and bathrooms. IT WAS RIDICULOUS!!! Andrea at the front desk was FULL of excuses and passing the buck. She called her manager and was suppose to get my $100 deposit back immediately. It's not happened yet. I wouldn't want my name associated with this hotel at all if I were you.
Menginap 1 malam pada bulan Desember 2022
Tanggapan dari Sophia CSR pada tanggal 16 Des 2022
Hi Tracy,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Breakfast had few options. Just toast and cereal. No butter. No sugar. The bed was uncomfortable. The front desk has a bell for service. Staff didn't seem present. I guess you get what you pay for.
Menginap 2 malam pada bulan November 2022
Tanggapan dari Sophia CSR pada tanggal 29 Nov 2022
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. Please do not hesitate to contact us directly regarding your experience.

4/10 Buruk

john

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is filthy it’s like they don’t clean I was on the second floor in the hallway carpet does it look like it was clean in a week I would not recommend this hotel unless you’re just trying to save money I would spend a few extra dollars and Stay somewheres else
Menginap 1 malam pada bulan November 2022
Tanggapan dari Sophia CSR pada tanggal 28 Nov 2022
Hi John,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Buruk

Jessie

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Breakfast was a joke. No toiletries at all in the room. Had to call front desk to get toiletries. fire sensor was hanging off a power wire in the wall and was covered with a plastic bag. Had no problem with staff they were nice.
Menginap 2 malam pada bulan November 2022

4/10 Buruk

Amanda

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Great Staff; Building Not Maintained
Spend the extra money and stay somewhere else. I will say the staff we meet were excellent and friendly. Unfortunately, the property is not maintained. There was a lot of dust on the top of the bedframe. The carpet in our room was extremely stained and pulling off the wall. We didn't dare walk barefoot. The breakfast was a joke. The option was fruity pebbles or two pieces of bread left in the bag for toast. I will say for being next to a highway the inside of the building is very quiet.
Menginap 2 malam pada bulan November 2022
Tanggapan dari Sophia CSR pada tanggal 14 Nov 2022
Hi Amanda,Thank you for sharing your review. We are glad you liked our friendly staff. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Cukup Baik

Czer

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas
I like what it has in the room (sink, microwave, refrigerator and etc.). What I don't like is that "breakfast" has nothing except a little jar of milk and kids' cereal.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 3 Nov 2022
Hi Czer,We appreciate your review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. Your concern regarding the breakfast has been noted and forwarded to our team for improvement. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

2/10 Sangat Buruk

David

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like nothing about my stay there!!! They were rude, lied about what room has or what u can get. For thier breakfast i was only offered dry cereal for a grab and go breakfast. Which im allergic to milk and was told it was all they have and thats it. My room was filthy. With pubic hair in tub and on bottom sheet with stains all over the bedding. The floor was filthy and hadnt even been vaccummed. The halways were un cleaned with trash on floor. My door was all bent in at lock were it had been pried open. For any unbelievers i have pictures it was nasty. I ended up sleeping for a hour in the chair
Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 30 Okt 2022
Hi David,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
Unclean Rooms
The first room given to me was not clean and bedding was not clean. Requested a second room and the second room was also dirty. At this point I chose to leave the hotel and go to another hotel. Management would not return my money for the stay.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 30 Okt 2022
Dear Guest,I would like to personally apologize for the issue you faced regarding cleanliness during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put in extra effort and inspect each area thoroughly. Hope to serve you better next time.

10/10 Sangat Bagus

Vincent

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The service at the front desk was some of the best I have ever seen! The lady who checked me in and the young gentleman during the night made sure I was taken care of and rested for my flight. Best service ever!
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 27 Okt 2022
Hi Vincent,We appreciate your review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We would love to welcome you back and hope that you consider staying with us the next time you are in the area.

8/10 Bagus

Mason

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 25 Okt 2022
Hi Mason,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.

10/10 Sangat Bagus

damon

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 20 Okt 2022
Hi Damon,A hearty thanks for the marvellous rating. It would be more appreciable if you can write about your experience in detail, and help our future guests to make their choice. Hope to see you soon for your next stay!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Lady at check in was so very nice
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 17 Okt 2022
Dear Guest,Receiving compliments for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Sangat Bagus

Steven

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 14 Okt 2022
Hi Steven,Thank you so much for the positive rating. We are delighted with your decision to stay with us and your awesome rating is bound to put a smile on all our faces. We hope to remain your property of choice when you are next in the vicinity.

10/10 Sangat Bagus

Hemyr

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
In love 💕
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 10 Okt 2022
Hi Hemyr,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Sangat Bagus

Douglas

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean rooms and friendly staff.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Sophia CSR pada tanggal 17 Okt 2022
Hi Douglas,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team look forward to serving you again here.

6/10 Cukup Baik

Chase

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
It was pretty nice I was out of the hotel most of the time.
Menginap 3 malam pada bulan September 2022
Tanggapan dari Sophia CSR pada tanggal 4 Okt 2022
Hi Chase,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Buruk

Estella

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had bugs in our room, no coffee pot, no breakfast, overall didn't feel very safe.
Menginap 1 malam pada bulan September 2022
Tanggapan dari Sophia CSR pada tanggal 3 Okt 2022
Hi Estella,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.

8/10 Bagus

Gary

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy access, friendly staff, comfortable accommodations
Menginap 1 malam pada bulan September 2022
Tanggapan dari Sophia CSR pada tanggal 21 Sep 2022
Hi Garry,It sounds like you had a refreshing stay. We are glad to hear that we exceeded your expectations by providing a clean room, friendly staff, and a convenient location. Thank you for your stay as well as your feedback. We look forward to your stay again with us!

2/10 Sangat Buruk

David

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lied about Continental breakfast and the pool was closed but not mentioned on the webpage and bed was so soft I didn’t I didn’t sleep for 2 days very poor property to stay at
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Sophia CSR pada tanggal 26 Agu 2022
Dear David,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.

6/10 Cukup Baik

Michael

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Sophia CSR pada tanggal 24 Agu 2022
Dear Michael,Thank you for staying with us. We would love to know more about your experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Cukup Baik

Shelly

Tidak Disukai: Kebersihan
Get what you pay for
The longest check in and check out we have ever experienced. The room had stained up carpet and marker all over door. Was someone’s used bar soap left on top ledge of shower.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Sophia CSR pada tanggal 16 Agu 2022
Dear Shelly, Thanks for letting us know about your experience. Glad you liked our great price. However, we apologise for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Cukup Baik

Ryan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Sophia CSR pada tanggal 2 Agu 2022
Dear Ryan, Thank you for staying with us. We are glad you had an awesome stay here and we appreciate your 6-star rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 Cukup Baik

John

Bepergian bersama teman
Tidak Disukai: Fasilitas
Friendly staff, room clean and quiet. Pool was empty. Breakfast selection and variety very limited.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Sophia CSR pada tanggal 29 Jul 2022
Dear John, Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Buruk

George

Menginap 3 malam pada bulan Juli 2022

4/10 Buruk

Shimiron

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Very disappointed overall
As soon as we opened the door the main light was burnt out and wouldnt turn on. The room was about 100 degrees. There was a problem with the toilet and it would run for a really long time. There was a hole poked straight thru the front door of the microwave. Which could have been really dangerous if we had tried to use it. Someone had taken the door peephole out and you could literally look straight into the room from outside in the hallway. And the overall condition of the room in general was pretty poor.
Menginap 1 malam pada bulan Juli 2022
Tanggapan dari Sophia CSR pada tanggal 16 Jul 2022
Dear Shimiron, Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Cukup Baik

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2022

6/10 Cukup Baik

Nancy

Tidak Disukai: Kebersihan, fasilitas
Room was not clean, no phone or clock in room
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Sophia CSR pada tanggal 5 Jul 2022
Dear Nancy, I would like to personally apologize for the issue you faced regarding cleanliness and other issues during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put extra effort and inspect each area thoroughly. Hope to serve you better next time.

10/10 Sangat Bagus

Laura

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Sophia CSR pada tanggal 5 Jul 2022
Dear Laura, A hearty thanks for the marvellous rating. It would be more appreciable if you can write about your experience in detail, and help our future guests to make their choice. Hope to see you soon for your next stay!

8/10 Bagus

Mario

Disukai: Staf & layanan, kondisi & fasilitas properti
No continenta breakfast or Swimming Pool
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Sophia CSR pada tanggal 26 Jun 2022
Dear Mario, We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Cukup Baik

Mitchell

Menginap 3 malam pada bulan Mei 2022

2/10 Sangat Buruk

Robert

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not what was advertised!
It was not as advertised! No working television, no coffee maker, no free breakfast (as advertised), no iron or ironing board and no in room phone! Terrible! Wouldn’t recommend to anyone! 299.00 a night! I’m sure the price was because of the PGA tournament? My complaints were documented but we’ve heard nothing from management. .
Menginap 1 malam pada bulan Mei 2022
Tanggapan dari Charity - General Manager pada tanggal 14 Jun 2022
Robert, Thank you for taking the time to tell us about your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are now under new ownership, offer breakfast, and the room amenities that you described. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. My best, Rodeway Inn - General Manager

2/10 Sangat Buruk

Cameron

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Great staff in a terrible hotel
Hard to know what to write. People have been negative about the staff, but they were awesome. Everyone of them was helpful and bent over backwards to help us out and make our stay comfortable. But, the place is a pit. I would never stay here again in a million years. The only one positive thing is that the bathrooms were actually pretty clean, another testament to the quality staff. Someone should hire these people away from the dismal hotel. I know it is only $70/night, but I have never stayed in a worse hotel.
Menginap 4 malam pada bulan April 2022
Tanggapan dari Charity - General Manager pada tanggal 14 Jun 2022
Cameron, Thank you for taking the time to tell us about your recent stay at the Roadway Inn. The entire team works vigorously to ensure guests have a great stay. We strive to deliver a quality level of service and professionalism. Thank you for letting us know that the team exceeded your expectations. I will certainly let them know! We are now under new ownership. I think that you will like the positive changes that we are making. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and show you what makes our hotel so great. My best, Rodeway Inn - General Manager