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Bali Suksma Villa

Properti bintang 3.5

Pilih tanggal untuk melihat harga

Ulasan

6,2 dari 10

Fasilitas populer

  • Kolam renang
  • Termasuk sarapan
  • Termasuk parkir
  • AC
  • Laundry
  • Layanan Kamar

Opsi kamar

Lihat semua foto untuk Suite Deluks

Brankas, didekorasi berbeda-beda, dan meja kerja

Suite Deluks

  • Pemandangan taman
  • 36 meter persegi
  • Kapasitas 3
  • 1 double
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Tentang kawasan sekitar

Bali Suksma Villa berada di Ubud. Nikmati objek wisata populer kawasan ini di Bali Marine and Safari Park, atau keindahan alamnya di Ubud Monkey Forest dan Pantai Keramas. Threads of Life Indonesian Textile Arts Center dan Spiritual Center Sinar Suci juga patut untuk dikunjungi. Kunjungi panduan perjalanan kami untuk Ubud
Peta
Jalan Kajeng No. 88, Ubud, Bali, 80571

Yang ada di sekitar

  • Pura Saraswati
    Pura Saraswati
    12 mnt jalan kaki - 1.0 km
  • Puri Saren Agung
    Puri Saren Agung
    13 mnt jalan kaki - 1.2 km
  • Pasar Seni Tradisional Ubud
    Pasar Seni Tradisional Ubud
    15 mnt jalan kaki - 1.3 km
  • Campuhan Ridge Walk
    Campuhan Ridge Walk
    19 mnt jalan kaki - 1.6 km
  • Threads of Life Indonesian Textile Arts Center
    3 mnt jalan kaki - 0.3 km

Berkeliling

  • Denpasar (DPS-Bandara Internasional Ngurah Rai) - 83 menit berkendara

Restoran

  • Babi Guling Gung Cung
    8 mnt jalan kaki
  • Pukako by Paddyfield
    9 mnt berkendara
  • La Baracca Ubud
    9 mnt jalan kaki
  • Halal Ubud Burger
    11 mnt jalan kaki
  • Yuga Warung

Tentang properti ini

Bali Suksma Villa

  • Hotel ini dekat dari Puri Saren Agung
  • Berada dekat dengan Pasar Seni Tradisional Ubud, Bali Suksma Villa menyediakan sarapan gratis, teras, dan layanan penatu/dry cleaning. Manjakan diri Anda dengan pijat atau layanan spa lainnya. Tamu dapat terhubung dengan akses Internet nirkabel gratis.
  • Anda juga akan menikmati manfaat seperti:
    • Kolam renang outdoor
    • Parkir mandiri gratis gratis
    • Layanan antar jemput area sekitar gratis, check-out ekspres, dan meja pemesanan tur/tiket
    • TV di lobi dan penitipan koper
  • Fitur kamar
  • Semua kamar tamu di Bali Suksma Villa menawarkan manfaat seperti AC dan ruang makan terpisah, selain fasilitas seperti brankas dan air minum kemasan gratis.
  • Manfaat lain termasuk:
    • Kamar mandi dengan kombinasi shower/bathtub dan perlengkapan mandi gratis
    • Televisi layar datar 24-inci dengan TV satelit
    • Balkon, ruang makan terpisah, dan kipas angin langit-langit

Properti serupa

Lobi
The Bene Hotel
Pusat Kota Kuta
  • Kolam renang
  • Spa
  • Termasuk parkir
  • Wi-Fi Gratis
8.6 dari 10, Luar Biasa, 511 ulasan
Harga sekarang Rp482.978
total Rp584.404
termasuk pajak & biaya lainnya
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Bandingkan dengan properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Internet dial-up gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Gratis parkir di luar properti
  • Antar jemput bandara pulang pergi (biaya tambahan) atas permintaan
  • Gratis antar jemput ke kawasan sekitar hingga 1 km
  • Gratis parkir mandiri di properti
  • Parkir mandiri terbatas di properti
  • Tersedia parkir dengan akses kursi roda

Makanan dan minuman

  • Sarapan gratis tersedia

Aktivitas menarik

  • 1 kolam renang outdoor
  • TV di area umum

Cocok untuk keluarga

  • 1 kolam renang outdoor
  • Fasilitas laundry
  • Gratis antar jemput ke kawasan sekitar
  • Ruang makan terpisah dalam kamar
  • Ruang tamu
  • Tempat tidur lipat/tambahan (biaya tambahan)

Kenyamanan

  • Fasilitas laundry
  • Penitipan koper

Layanan tamu

  • Bantuan tur dan tiket
  • Layanan laundry/dry cleaning
  • Pembersihan kamar (setiap hari)

Outdoor

  • Teras

Spa

  • Pijat

Aksesibilitas

  • Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, harap hubungi properti menggunakan informasi yang tertera pada konfirmasi reservasi yang diterima setelah memesan.
  • Tempat parkir dapat diakses kursi roda

Lainnya

  • 1 gedung
  • 2 lantai
  • Arsitektur gaya Art Deco
  • Dibangun pada tahun 2011

Fasilitas kamar

Kamar tidur

  • Tempat tidur lipat/tambahan (biaya tambahan)

Kamar mandi

  • Handuk disediakan
  • Kamar mandi pribadi
  • Kombinasi shower/bathtub
  • Pengering rambut
  • Perlengkapan mandi gratis

Hiburan

  • TV layar datar 24 inci dengan saluran satelit

Makanan dan minuman

  • Air minum kemasan gratis
  • Layanan kamar terbatas
  • Ruang makan terpisah

Lainnya

  • AC
  • Brankas
  • Dekorasi khusus
  • Kipas angin langit-langit
  • Meja
  • Ruang tamu

Kebijakan

Check-in

Check-in mulai pukul: 14.00; Batas waktu check-in pukul: 22.00
Check-in lebih awal tergantung ketersediaan
Biaya check-in lebih awal: USD 25
Usia check-in minimal - 17

Check-out

Check-out sebelum tengah hari
Check-out lebih akhir tergantung ketersediaan
Biaya check-out lebih akhir: USD 35
Tersedia check-out ekspres

Petunjuk check-in khusus

Properti ini menawarkan transportasi dari bandara (biaya tambahan mungkin berlaku); untuk mengatur penjemputan, tamu harus menghubungi pihak properti 72 jam sebelum tiba, lewat informasi kontak yang tertera pada konfirmasi pemesanan
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Renovasi dan penutupan

Sesuai dengan peraturan setempat, semua pengunjung harus tetap berada di properti pada Hari Raya Nyepi selama 24 jam (mulai pukul 6 pagi). Hari Raya Nyepi umumnya jatuh pada bulan Maret atau April (tanggal berubah setiap tahunnya). Check-in dan check-out tidak dapat dilakukan pada tanggal tersebut. Bandara Ngurah Rai (Bandara Internasional Bali) juga akan ditutup pada Hari Raya Nyepi.

Hewan peliharaan

Hewan peliharaan atau hewan pemandu tidak diperkenankan masuk

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tersedia tempat tidur lipat/tambahan
Boks bayi (tempat tidur bayi) tidak tersedia

Jenis pembayaran properti

Informasi penting

Biaya

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Deposit tunai: USD 10 per masa menginap
  • Deposit Kerusakan: USD 50 per malam untuk tamu berusia di bawah 17 tahun tahun yang menginap antara 1 September - 31 Desember

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Fasilitas ekstra opsional

  • Biaya antar jemput bandara: USD 60 per kendaraan (satu arah)
  • Biaya check-in lebih awal: USD 25 (tergantung ketersediaan)
  • Biaya check-out terlambat: USD 35 (tergantung ketersediaan)
  • Kasur lipat tersedia dengan biaya tambahan
  • Penggunaan kartu kredit akan dikenai biaya tambahan

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Perlu diketahui

Sesuai dengan hukum setempat/negara, penggunaan AC dapat dibatasi pada jam tertentu mulai dari 1 September hingga 31 Desember
Hewan peliharaan, termasuk hewan pemandu, tidak diizinkan di properti ini

Pertanyaan umum

Apakah Bali Suksma Villa memiliki kolam renang?

Ya, properti ini dilengkapi kolam renang outdoor.

Apakah Bali Suksma Villa ramah hewan peliharaan?

Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.

Berapa biaya parkir di Bali Suksma Villa?

Parkir mandiri gratis di properti ini gratis; tempat parkir terdekat juga gratis.

Pukul berapa check-in di Bali Suksma Villa?

Check-in mulai pukul: 14.00; Batas waktu check-in pukul: 22.00. Check-in lebih awal tersedia dengan biaya USD 25 (tergantung ketersediaan).

Pukul berapa check-out di Bali Suksma Villa?

Check-out pada pukul tengah hari.Check-out lebih akhir tersedia dengan biaya USD 35 (tergantung ketersediaan).

Apakah Bali Suksma Villa menyediakan antar-jemput bandara?

Ya, tersedia antar-jemput bandara yang beroperasi (tersedia atas permintaan).Dikenakan biaya USD 60 per kendaraan.

Di mana lokasi Bali Suksma Villa?

Terletak di Ubud, hotel ini berjarak 15 menit jalan kaki dari Threads of Life Indonesian Textile Arts Center, Puri Saren Agung, dan Pasar Seni Tradisional Ubud. Ubud Monkey Forest berjarak 2,7 km (1,7 mi).

Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?

Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.

Ulasan

Ulasan Bali Suksma Villa

6,2

7,4

Kebersihan

6,2

Lokasi

6,4

Staf & layanan

6,6

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 7 dari 39 ulasan
Penilaian 8 - Bagus. 11 dari 39 ulasan
Penilaian 6 - Medioker. 9 dari 39 ulasan
Penilaian 4 - Buruk. 2 dari 39 ulasan
Penilaian 2 - Sangat Buruk. 10 dari 39 ulasan

Ulasan

Terverifikasi

6/10 Medioker

empororershorse

Tidak Disukai: Kondisi & fasilitas properti

Villa Suksma

In a paddy field on a track. Very quiet. Need a scooter to get there. Dont srrive after dark. Two villa suksmas..this is the one without the pool.
Terverifikasi

8/10 Bagus

umi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti

田園の中にある静かなヴィラ

静かな田園風景の中に佇む静かなヴィラ。 眺めは最高です！ ウブドの街中から歩いて行ける距離。 静かにゆっくり滞在したい人にはおすすめ。
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

最低なホテル

まず、記載内容と全然違う。 地図もでたらめだったので、到着までにウブド入ってから１時間もかかった。 最終的にホテルに電話して、迎えに行くからとの事で待っていたら、まさかの徒歩でお迎え(￣▽￣;) 車もそこで停めさせられ徒歩でホテルまで ホテルに入ってみると、あると記載されていたものが何もない。 部屋にはテレビもインターネットも冷蔵庫もエアコンもボトルウォーターもバスアメニティも 書いてあったものが何一つない。 従業員に聞いても、どうやらその子達は従業員ではないらしく、ただ頼まれたお手伝いさんだったらしく、何もわからないとの事。 近場には送迎してくれるとの事だったので、聞いたがそれもない。 苛立ちのあまり即座に違うホテルを予約して、そのホテルを出ました。 ただのお手伝いさんだったので、私達が出る時には誰もいませんでした。 最悪なホテルです。 Hotels.comも信用して、いつもそちらでホテルを選んでいるので、間違いだらけの内容を出しといて後で知らぬ存ぜぬは通用しないと思います。
Terverifikasi

10/10 Luar Biasa

Louise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Very nice location in the rice fields

We stayed at Vila 1 and confirmed this with the hotel on email prior to arrival. When booking this hotel you need to read the description and make you expectations match in order not to be disappointed. The hotel is situated in the middle of the rice fields, therefore not very central - but very beautifully located. The pool is at a different hotel about 5 minutes’ walk - as they cannot build a pool in near the rice fields, and there is only wifi at the pool not at the hotel. The staff was very helpful and friendly and accommodated all our requests. We really loved staying in a nice and quiet area just 10 minuttes walk from central Ubud.
Terverifikasi

8/10 Bagus

taka

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

No WIFI but very relaxing !

A house which has 3 rooms. ( might be 4 rooms ) Sorrounded by rice field. There is no shops, there is narrow road so that Taxi can't reach there. But If you want to feel nature , breaze..... This is the place you mey feel calm. Unfortunately poor hot water and there is no WIFI. We wanted to stay some more days but fully booked. I know that this is woderful place. Couple ! Highly recommended !
Terverifikasi

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

overall an air of neglect

no wifi, despite advertised. bed broken. safe broken. not very clean
Terverifikasi

2/10 Sangat Buruk

jason

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Beware

Hotel is far away from the location marked on the hotels.com map. A very long walk to Ubud and most taxis will not travel the road there. Was so far up the road that we decided to turn around and get another hotel elsewhere - this is not a good place to stay if you hope to see Ubud... probably perfect if you love sitting in rice fields.
Terverifikasi

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Cadre idilique

L'hôtel se situe dans un cadre idilique, calme, au milieu des risières, à côté du centre d'Ubud. L'accueil est chalereux et les menus sont flexibles, nous avons pu déjeuner balinais...
Terverifikasi

8/10 Bagus

Joe

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

Remote nice hotel

Nice small basic hotel. Great for the price. About 15min walk from center Unud, but right in the middel of the rice fields. Which is a really nice experience.
Terverifikasi

2/10 Sangat Buruk

Jesper

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Varning-warning!!!!

Detta är rent bedrägeri och den enda bilden som är äkta är den på själva huset. Alla andra bilder är någonannanstans ifrån, det finns ingen pool, inget wi-fi ,hotellet ligger ute i ödemarken med risfält på alla fyra sidor. Det finns heller ingen bilväg utan man får gå en bra bit uppför en backe och ut på stigar på risfälten. Receptionen är obemannad och man får nyckel till ytterdörren. Det finns 3 rum men naturligtvis ingen balkong eller något av det andra som utlovas.
Terverifikasi

2/10 Sangat Buruk

L

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

very dissapointed only stayed 1night very misleadi

would not recomend this property to any one very disappointed the property was nothing like the web site discribed no pool no car or scooter access
Terverifikasi

6/10 Medioker

Jerry_shaz

Private hideaway

Great view of the surrounding rice fields. Very quiet. Rooms were large with adequate facilities but werenot quite as described. No wifi even though it was mentioned as being available. Not all rooms were air conditioned either. Very peaceful and beautiful setting but quite a walk from the main area. Also worth noting that cars are unable to drive all the way up to the villa. Nice, affordable stay with all the necessities and friendly staff though.
Terverifikasi

6/10 Medioker

J

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Confusing

This hotel has some fabulous positives and dreadful negatives. Depending what is important to you you may give it 0 or 5 out of 5. Firstly the problems... There is a whole list of things that weren't as specified...no internet, no aircon,no tv, no transportation (nearest road a car can reach is 400yrds away),the pool is nowhere near but beautiful(also wifi near the pool), the list goes on! The bathroom wasn't in a great state with moldy curtains and the staff couldnt manage tasks like booking a taxi. On the other hand the location is stunning, bit of a pain (15minute walk into central Ubud). We enjoyed the peace and tranquility with pady fields surrounding and the views of the stars at night were sublime. If you want somewhere to really get away from it, this is for you, if you can't cope without your modern appliances then maybe not.
Terverifikasi

4/10 Buruk

Corbster

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti

田んぼの真ん中にある一軒家

１階の部屋に泊まりましたが、ベッド以外何もありませんでした。 お湯が出ませんでした。 ＷＩ-ＦＩもないです。 同じ金額を出せば　もっと良いところがたくさんある。
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan

Don't book if you care about which hotel want

Will never book this again. We booked this hotel for 2 reasons - the views over the rice fields and it's quiet location in central Ubud. It's not an expensive hotel, but that's not why we booked it. We arrived at the hotel, took the walk up to the hotel (a bit long, but it's what we expected), and the view over the rice fields was beautiful. The receptionist told us that someone else had extended their stay so we had been upgraded to their other location. We carried our bags down the hill and were driven to their other hotel. This is apparently not uncommon in this hotel. PROBLEM: the other location, has NOTHING of what made us book this hotel. It takes 45 minutes to walk to central Ubud (despite what they say at the hotel and it's not a walk you take after sunset since it goes through a forest filled with monkeys), and it has NO view whatsoever. Granted, it had a pool and aircon, but we didn't want that. And it took us 2 hours to transfer between hotels. If you don't care where you end up and have a couple of hours to spare on your vacation for transfers, please book. If you care at all about the location or your free time DON'T BOOK. We ended up leaving after 1 night even though we payed for more. Also, it's so irritating when people lie to you, when we said we didn't feel that this was an "upgrade", they suddenly stopped understanding english. Tips for the hotel: Be honest with what to expect and you will get satisfied customers and don't lie when confronted about it
Terverifikasi

2/10 Sangat Buruk

Anna

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Tourist trap

Totally false advertisement and should be removed from Expedia website. This villa is in the middle of rice fields and not accessible by car, thus we had to pull our luggage up the hill on uneven surface for about 1000 meters, than there was nobody to talk to except teenage girl, who can say only "hello". Location and room description do not correspond with reality. We did not check-in
Terverifikasi

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

저렴한 가격에 좋은 빌라

매우 저렴한 가격이라 숙소 시설이 안좋을까봐 걱정했지만 이 빌라는 너무 좋았습니다. 빌라1과 빌라2가 있는데 빌라1은 차로 못들어가는 곳에 위치해있었고 빌라2는 몽키포레스트에서 걸어서 10분 거리에 있었습니다. 저희는 빌라2에 묵었는데, 아래층에는 오피스와 수영장, 부엌 등이 있었고, 이층은 객실이 있었습니다. 부엌과 수영장을 마음대로 쓸수 있어서 마치 이층집 한채를 빌린듯한 느낌이였습니다. 객실은 깨끗하고 매우 넓었습니다. 직원들 모두 친절하고 아침에는 감자, 토스트, 토마토, 주스, 과일, 오믈렛 등을 주었습니다. 우붓시내까지 걸어서 15~20분 정도밖에 걸리지 않아 주로 걸어다녔지만 밤에는 길이 어두워서 택시를 타고 오거나 일찍 들어와야했습니다. 그래도 저렴한 가격에 머물수 있는 훌륭한 숙소였습니다.
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

they are good at lying

1.they don't have swimming pool also no wifi 2.they rent pool from another hotel lying customer that they pretend to have a pool 3.air conditioner was broken and staff just said sorry without doing something 4.they sent us to countryside villa which name is suksma 2. and see if we are stupid. if we are not stupid. they send us original villa near Ubud center.
Terverifikasi

2/10 Sangat Buruk

christina

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Levede ikke op til det forventet.

Blev ret så skuffet da vi ankom. Billeder på hjemmesiden lever ikke op til det vi kom til. Der findes suksma village 1 og 2. Og det der er billeder af er village 1. Village 2 ligger flere kilometer væk fra centrum og der er byggeplads lige ved siden af. Selve huset vi blev anbragt i var som sådan okay, dog lå det på en sidevej helt væk fra selve hotellet, virkede som om det ikke hørte med til hotellet. Der var intet hygge og toilettet/bad var udendørs Vi smuttede 2 dage før tid skulle havde været der i 4 dage. Personalet var søde men svære at kommunikere med.
Terverifikasi

8/10 Bagus

Tuan Dung Vu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice place

Nice place, close to city centre.
Terverifikasi

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Descriptif non conforme

L hotel est situé au milieu des rizières, loin du centre, au bout d un chemin inaccessible pour voiture. Contrairement au descriptif il n y a ni piscine, ni terasse, ni wifi. Si vous voulez beneficier de ces services c est dans un autre hotel plus bas. Pratique..
Terverifikasi

6/10 Medioker

eiji

Disukai: Kebersihan

のんびり派の隠れ家

星の数は良くて３でしょう。プールはなく、付近にあるバンガローにあるし、地図頼ってスーツケース運ぶのは結構大変。バスタブの排水はとても悪くお湯の量は制限されていて、シャワーのみ利用可能。それでも周囲の田んぼや風景はいいのんびり派にはうってつけ。
Terverifikasi

10/10 Luar Biasa

Dayle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

A good nights sleep

We enjoyed our stay and the overall quality of the villa. Its very clean and has great beds. Its a short and enjoyable walk form the main streets of Ubud. And its very peaceful on the rice fields.
Terverifikasi

8/10 Bagus

Chantelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Close to town centre.

Great Hotel. Had to walk a little far to get to the pool.
Terverifikasi

2/10 Sangat Buruk

Yan

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan

Becareful of false advertisement!

I had a very unpleasant experience We were upgraded to another location without prior notice because they overbook and the staff barely speak English. The map and address for suksma 1 were wrong and unclear so it was hard to find and no car can access. The location for Suksma 2 was not 10 mins like they claimed, it was at least 30mins without sidewalk. Also no wifi. Please book with caution. Here is the detail for my experience if you have time to read: First, the map on the site is wrong, the actual location is about 0.5 mile further where no car can access. Also, the address listed didnt provide the actual number so it was extremely difficult to find especially in the pouring rain with luggage, it took us almost an hour to find the place. When we arrive to the location at 4:30pm, the two girls (one doesn't speak English)who worked there told us they don't have room for us and would like to upgrade us to their new location and the shuttle will arrive in 15 mins. We also asked about swimming pool and wifi that was listed under their amenities highlight, they said they don't have those. 45 mins passed and there are still no shuttle. I asked them if we can have any food since we were up at 6:00am and havnt eaten, they said they don't have food, so I asked where is the shuttle and they made a few phone calls and asked us to wait and they walked out. Meanwhile, two other hotel guests arrived and had the same problem as us finding the hotel and was very upset how far off the map was compare to the actual location. One girl came back after 20mins and said our shuttle is ready. The new guests tried to check in but she was shocked because she didn't know there are more booking. Then she got caught up trying to make phone calls (but no one picks up)and too occupied to take us to the location of the shuttle (somewhere down the hill) After another 10mins, I stopped her and asked to take us to the shuttle and she walked all of us down the hill. When we arrive to the new villa, we notice we are way far off from the ubud center in a very obscure location. The boy who works there took us to the back of the villa to a isolate room (which is quite nice) and I asked him if there any food in the villa and restaurants close by, he said no. So I asked him how to get to city center, he said walk. Then I asked him to show us the wifi, he couldn't find the connection. I felt like I was stranded in the middle of no where in heavy rain and couldn't go anywhere. So I requested to speak to the manager, he walked out and came back with a number, we couldn't call since there is no wifi but fortunately the shuttle driver who was waiting for the payment lend us a phone. We talked to the manager and she said she will come by. After 20 mins, the kids came back with the paperwork and said either we sign this or we leave and get a full refund. They will let us stay in this room for the night and move us again the day after. I was very upset and asked where is the manager and he said the manager is not coming so we had no choice but to sign the paper work. But he agree to let us stay in the same room when I request not to be moved again. At that point, I felt like the manager was trying to kick us out because they over booked and the two guests we met earlier still need a room. The whole process took us almost 4 hours and then we had to walk to find resturant without street light and in heavy rain. I checked their website and they said walking to ubud center is only 10 mins which is false because we walked there again during the day without the rain and it took at least 25 mins because there is no side walk to the way there. I had a very bad experience with this villa, not only the false advertisement and being relocate without prior notice, also the staff are young, inexperienced and barely speak English. Manager is not onsite and refused to show up. We only had two pieces of tiny soap to use in the bathroom. The location is way far from the city center. P.s we bumped into the two guests we met and they said the villa booked another hotel for them because they were overbooked.