Search Hotels Near Ugong Rock, Puerto Princesa

"The premises are beautiful and very well maintained. There are multiple pools and a kiddie playroom, which was especially convenient for me traveling with my young son. The journey from the airport to the hotel, however, was extremely challenging for me personally. The road leading to the resort is quite curvy and turbulent, and I experienced severe nausea and vomiting for several hours after arrival. It may be helpful for the hotel to inform guests in advance so those prone to motion sickness can prepare accordingly. I was grateful that the in-house nurse kindly provided medication free of charge. During our stay, I noticed that service operations appeared somewhat strained. Our room was not always cleaned unless we followed up with reception, and restaurant service was slow, with wait times often exceeding one hour per meal. The staff were polite and professional, but seemed overwhelmed by the volume of guests. This is important to consider, particularly when traveling with a hungry toddler. Additionally, there is no nearby convenience store, so guests are largely reliant on the hotel’s food service. On a very positive note, the breakfast buffet was excellent, generous, varied, and of high quality. Overall, the property itself is lovely, but service capacity and access logistics are factors future guests may wish to consider."

"The staff was so great, Patrick the general manager made me feel like a family member from out of town. Staff was all incredibly kind and welcoming"

"It was so bad we didn’t stay. There was no reception, we had to hunt down someone who would show us a room. No WiFi, no hot water for the shower, and the shower was over the toilet- no separate area. We requested a refund and they refused. "

"Great location close to the underground river. View of the ocean and beach was nice. Breakfast and staff were first class. Transportation and driver met all of our needs and then some."

"Room was clean and well maintained. Staff were very courteous but needs more training on processes and follow-up with situations. Restaurant has a great ambiance and dinner had an add-on entertainment which was great."

"The staff are very good, polite and courteous. The room was spacious and clean. Facilities were good and food was great. Reception was good service and very welcoming. Therapy was great and catering staff were very good. The roof top bar staff member was very good indeed Gabriel and was a pleasure to meet. "

"Everything stood out, ( in an exceptional way). From drivers to tour guides to tour booking to staff everywhere, to the food."

"The staff was extremely professional and exhibited the highest level of integrity!"

"This was one of the most frustrating hotel stays I’ve had, and I couldn’t get out of there fast enough. Service was consistently poor from start to finish. There were lines for everything, and the front desk always seemed backed up and disorganized. Even something simple like coordinating our one complimentary meal at the restaurant turned into a 30-minute wait while staff tried to sort it out. Transportation was another headache — both of our shuttles to and from the resort were mishandled, adding unnecessary stress to the trip. The room itself was disappointing. It wasn’t clean, there were paint drippings all over the screens, and the shower floor actually sloped toward the bathroom door instead of the drain, so we had to rush showers to avoid flooding the bathroom. On top of that, construction noise with jackhammers made it hard to relax, and our deck opened directly toward a pool full of screaming kids, which meant constant noise. Overall, the property felt poorly managed and disorganized, and the experience fell far below expectations. I would not return. I had more but you get the point. "