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"Slightly tired resort but good location"

"We LOVE our stay at your amazing hotel. You all made our vacation extra special and memorable. Staff are wonderful, so kind, nice and helpful. Food and drink were top notch. Amenities, pool, and beach are just amazing - especially my massage. We are truly thankful grateful for everyone esp Velia (guest relation) and Aye (Senses). Thank you all so much! 5 stars! Looking forward to our stay here again in the future!"

"Great staff and good amenities "

"I came to Bali to check out hotels for my guests to stay at for my upcoming birthday party. I was looking to book 30 rooms. At first, I thought I found the spot. The staff was great. The greeting was so warm, and the service was great.. However, the staff didn't offer a refund after giving my entire group food poisoning. The room had roaches; they fed us rotten eggs; we had to call the doctor to treat our illness. Needless to say, we won't be staying here for my party :( Youve been warned!!!"

"Great clean hotel"

"Wow, the hotel was amazing! It exceeded my expectations! It was perfect for our young kids, sooo many daily kids activities! Kids club was amazing, my kids didn’t want to leave! The pool bar was fantastic! Food was delicious! Rooms were clean and beds were like a cloud! Perfect central location! Would stay again for sure!!! "

"We were staying from 16 to 20 Feb. Firstly I was allocated a room that was very damp and has a stench smell. We managed to change room. However pillows in the new room has a smell like a damp smell and we gotten them to change immediately. After changing we still face the same issue. We had to sun it from our room balcony. After two nights I discovered my neck and my hands have some bites like from bed bugs. I suspect it is bed bugs. I also discovered a lot of crumps near the bed and caught a cockroach. Towel provisions is not consistent. We have two people but towel replacement is only one sometimes. I do not wish to write such a review but I thought it’s important for the 5 star hotel to provide cleanliness for their guest. Overall the hotel service of staff is good. We have to give credit for this point. "

"Loved our stay!"

"Older hotel Very clean Friendly staff "