"A really nice new hotel in a central location, staff are all very helpful and friendly. My biggest gripe is that every single thing is extra. When you pay for a nice hotel you expect some things that you don’t get in a mediocre hotel but here if you want it you have to pay for it (bathrobes to use in the spa facilities - extra, coffee or tea in your room - extra, breakfast - extra, hair conditioner - not even available, vanity kit - free but you have to order it, minibar items - yes you expect to pay for these but not trudge down to reception to use a vending machine or go to the bar). It’s a shame because it’s otherwise very nice but maybe it’s more geared to people who are staying here on business and don’t mind paying for a few extra things that their company won’t pay for."