Hotel Keluarga di Ungaran

"Order non smoking tapi dikasih smoking room. Keran wastafel copot . Air panas tidak jalan. Handuk kelihatan kotor dan sudah tidak putih. Bau asap rokok. Kondisi furniture yang sudah rusak dan tidak ter maintain. "

"First impression wasn't good because we had to wait more than 10 minutes for the elevator. There were two elevators but only one was working. Check in procedure also took a very long time because the connecting rooms I requested weren't available. Worse is the FO staff didn't admit that he was wrong, but instead, kept giving me non sense reasons such as I must call for a confirmation a day before my arrival and blah blah blah.... that made me even angrier. After that, I still have to change rooms twice before finally got 2 rooms in the same floor but quite far from each other. The rooms were quite clean but not the restroom. Towels weren't clean enough, and the drain in my room was clogged :( :( "