Universal City hotel guide. Hyatt Hotels hotel in Universal City, Los Angeles

"Wonderful stay. Excellent hotel. Location was perfect, room was lovely, staff were excellent. Highley Recommended."

"Horrible staff racist manager"

"Didn’t have a pet."

"Too costly Too dim lights in rooms"

"The room was very outdated. The shower water pressure was awful. The shower curtain was dirty and stained the swimming pool is out in the garage and not heated. Staff members complain to us as guest about how rundown the place was. We were told that they ran out of wash cloths and we had to use hand towels for two days. I would not recommend staying at this property. And I would never stay here again."

"Great place"

"Good"

"n/a"

"The rooftop pool and views were the sole highlight of an otherwise deeply disappointing stay. Service & Communication: Despite six email exchanges confirming a pre-arranged birthday setup, nothing was in place upon arrival. There was no accountability or attempt to remedy the situation. The hotel later left melted chocolate-covered strawberries in the room on a day spent entirely off-property — an unrequested substitution that was nonetheless charged to the bill. Room Quality: The carpet showed visible staining, and the advertised balcony upgrade amounted to a third-floor view of rooftop HVAC units on adjacent buildings. Safety & Environment: Common areas — including the lobby, entrance, and rooftop pool — were repeatedly occupied by non-guests whose loud and discourteous behavior made the environment feel unwelcoming and unsafe. As a frequent business traveler, this property fell well short of what a 4-star rating should represent. Significant improvements to communication, room maintenance, and guest management are needed before I could recommend it."