Universal City hotel guide. Hyatt Hotels hotel in Universal City, Los Angeles

"I found out that the jacuzzy was in no working condition for a month prior to my arrival... Looks like the hotel has no intention on fixing it at all :(. Internet was perfect, thank u!"

"The room is clean & welcoming. 2 beds space is a little crummy. If you don't mind the size of the room. location is great. The nearby restaurants are convenient. Staff are very friendly & accommodating. Beds, pillows are comfortable & high quality. Free parking is a plus. The 24 hr coffee machine & fresh morning pastries from local bakeshop is a wonderful treat! Only complain is the bathroom exhaust is very low & not working at all. The heated outdoor pool is a nice way to end your hustling day. Overall our 2 night stay is very good. Will definitely book again."

"Great location. Rooms are clean and quiet. "

"Horrible staff racist manager"

"Didn’t have a pet."

"Too costly Too dim lights in rooms"

"The room was very outdated. The shower water pressure was awful. The shower curtain was dirty and stained the swimming pool is out in the garage and not heated. Staff members complain to us as guest about how rundown the place was. We were told that they ran out of wash cloths and we had to use hand towels for two days. I would not recommend staying at this property. And I would never stay here again."

"Great place"

"n/a"