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"The property is absolutely beautiful. All of the staff is awesome on the exception of maintenance. Every time we wanted to use the pool during our stay we had to go to the front desk and have maintenance remove whatever device they had in there. Whether it was during the day or in the early evening that was a hassle. Not to mention a maintenance man had an attitude while removing it. Then on our last day there while walking to our car after checking out we almost fell due to the sheet of ice parking lot and the sheet of ice sidewalk. That is absolutely unacceptable. Salt should have been put down last evening. There was plenty advance notice that there was going to be a wintry mix last night. Salt should have been put down to prevent us almost slipping and falling on a sheet of ice !!!;;"

"Cancelled my room without calling to confirm "

"Great room."

"Great location. Room and property was very nice and felt very safe. Room was big and bed was comfortable. Loved the supplied shampoo & conditioner. "

"Room had very nice amenities- loved the heated toilet seat, rain shower and water in the refrigerator. Bed sheets were a bit scratchy but the comforter was amazing! "

"Great quality, warm and welcoming staff and new amenities in the room."

"It’s an incredible hotel with fantastic amenities. World class restaurants and impeccable, kind and caring staff. Thank you"

"Overall, the hotel was clean. Our tv in our room didn't work. Maintenance came up and tried to fix it which we really appreciated and the man was extremely nice. He could not fix the problem but offered to get us another room. The manager came up and told us there were no rooms the same as what we had available to move to. He offered a smaller room at the other end of the hotel or to stay in our room and apply a discount. My husband and I agreed to stay for a discount. We ended up needing to stay another night and the front desk did accomodate that at the same rate. However, when we checked out, there was no record of a "discounted rate". The manager we talked to was not on duty and the front desk had no idea what I was talking about. She said she would get ahold of him and someone would be in contact. I have yet to here from anyone and they have charged me $100 more for the second night than I even orignially paid for the first night. Just not sure why the communication was not clear."

"The ac unit was apparently broken in the room I initially booked but it was also broken in my room. It was extremely hot. The shower was broken you could take an extremely hot or cold but not medium temp shower and water would spew everywhere. "