Upper Marlboro hotel guide. CitizenM Hotels hotel in Upper Marlboro, Maryland

"The front desk staff was very helpful during the check in process and changing of rooms. To no fault of theirs, we had to change rooms and I ended up in an hypoallergenic room which was perfect for me. Room was clean and had the most wonderful view. Room service was great."

"Breakfast was not good at all. They have better restaurants near by. Got there late and just wanted to get checked in, front desk staff talked sooooo much it took forever besides that the staff was nice and so was the hotel "

"Honestly, for the difference in price compared to the Washington Hilton (that was right across the street and where my conference was taking place), I'm not sure why anyone wouldn't pick this place. Only downsides were slow wifi (just barely above 1 Mbps on average!), one of the two elevators out of order during my stay(yet never really waited long to catch it), and the restaurant/bar not functional one night (wife having a baby, I heard....that's more important!), and nasty road construction going on (not the hotel's fault), I really enjoyed my stay. Very quiet and nostalgic, and in a great location. I will be back if ever coming back to the area! Great value. Friendly staff!"

"Ordered room service and they forgot items. Called customer service and talked to the restaurant directly and I still never got my items AND was charged for the entirety of the order. Key cards kept getting deactivated and had to visit the desk more than once. Shuttle was great and timely. Questions asked were always met apart from the situations above."

"Lousey Breakfast buffet. All staff great. Pauline very helpfull."

"Everything was fantastic. I thoroughly enjoyed my visit to this hotel. The only concern I had was that I had an emergency and couldn’t check out because I was in a hurry. I called the staff, but no one answered. Eventually, someone did answer, but they hung up on me without knowing that I had an emergency. They didn’t seem to be aware of the situation and didn’t take any action to help me."

"The bar food was very good and we enjoy the hotel vibe"

"We were just in town for one night but it was great! Very friendly staff!. Cute terrace addition to our room!"

"Decent restaurant besides foyer"