"Deserving of a 6 Star rating.
I have listed several experiences on this short 4 day stay. We chose the Mandran because it is close to the Lincoln Theater.
My wife had a small issue with another guest. The staff was engaged and responsive. Without us having to ask, Sebastian reached out to me to follow up and went above and beyond for us to make sure we were taken care of. I truly appreciate that he took a small concern and acted on it with style.
While waiting for my wife I went to the bar for a quick drink. I was surprised to see a speakeasy style bar that was very comfortable. The Bartender was very friendly, attentive and professional. He made me a cocktail called the Bangkok. It was so good, I ordered another one to go. When I returned to the room, my wife who is not a big drinker actually drank the whole thing. The attention to detail from the bar staff and manager was second to none. The Bartender was clearly one of the best.
On our way out I ordered an uber on my phone. We got downstairs a tad late but the doorman had already told our driver where to wait, stopped traffic for us, and escorted us to our car. Exceptional service.
I would like again the Thank Sebastian for not just giving me a meaningless apology and sympathy, but for taking action. Every encounter with every employee was professional, calm, and relaxing.
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