Utica hotel guide. Best Western hotel in Utica, New York

"My first room had a sofa bed with no mattress. It wasn’t even a sofa bed and that’s what I paid for second room had a sofa bed, but the mattress had like 10 holes in the mattress and it was dirty unsanitary. Also, they mislead you with telling you when you get there that they don’t clean your room for two days and then when you ask again, they say the clerk said four days when they clean your room very terrible experience. I would never go there again. "

"Clean with friendly staff"

"It was excellent overall. From the very comfortable beds, to the carpet that DOESN’T FEEL STICKY in the bedroom room, the newly remodeled bathroom, the various selection of breakfast items, multiple parking spots, regular restaurants and fast food restaurants around the area and the crew and owner are so friendly, helpful and polite, it’s all fantastic especially considering the price per night. The hallway and the entire space we’re in, smells so amazing (lemongrass and lemon, I believe) because they DON’T ALLOW SMOKING. Best decision my family and I made YET! Thank you for making our stay so marvelous. We would recommend it to anyone 100%!!"

"Breakfast was good. Staff personable. Clean, spacious room."

"Definitely "

"Room was in disrepair, cracked window that made it feel unsettling, lock was broken which didn't make us feel safe, as well as the shower was brutal, flooded the bathroom. Much needed repairs, wouldn't stay here again. "

"My favorite inn near Syracuse univ "

"Very disappointed the pool wasn't working, the breakfast isnt worth mentioning due to them having NO food and very limited parking due to construction. I will say the room was clean .I tried to make the most of it with low tunes but even that was short lived by the fun police knocking on the door at 7pm on a Saturday night🙄So no pool , breakfast parking or music!"

"We arrived at 11 pm for check in . Only had stop for overnight. I moved the blanket on the bed to go for sleep, under the sheet was full of different pills 💊 and capsules!! I traveled with my wife and 7 years old child. Imagine you see something like that when you want to go to sleep. In the morning I went for shower , no body wash!! Breakfast was horrible. I mentioned those in the morning while I was checking out the guy was just looked at me and he didn’t say anything. Unbelievable!! Do not waste your money to go to this place. There are other places around this property which I should have chosen. I’m wondering why Expedia selling their rooms. Very disappointed.😔 "