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Ulasan untuk Best Western Plus Vancouver Mall Dr. Hotel & Suites

2.5 out of 5
Best Western Plus Vancouver Mall Dr. Hotel & Suites
9420 NE Vancouver Mall Drive, Vancouver, WA

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 520 dari 1000 ulasan" "
Penilaian 8 - Bagus. 284 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 77 dari 1000 ulasan" "
Penilaian 4 - Buruk. 55 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 64 dari 1000 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Novita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Jessica pada tanggal 7 Agu 2019
Thank you for your feedback!

8/10 Bagus

Stefany

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Evgenii

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Kimber

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dogs allowed in hotel could hear barking not a big fan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

vicky

Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Jaba

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I stay for tonight and they I haven't changed the bad sheet.The pool had mold
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Nikolai

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
BED BUGS!!!
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Jolly

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an amazing 2 night stay here for my daughter’s volleyball tournament. The staff were incredibly helpful, especially the amazing ladies who cooked up and set up the breakfast area as well as the maids. The maintenance/janitor guy was great too! Thank you so much for your kindness and beautiful smiles. You guys deserve a raise and a promotion! I pray and hope Best Western treats you well because you all deserve it!!! Thank you again and again! I highly recommend this place, specifically due to the amazing customer service from the receptionist to the janitors, maids and breakfast service members.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

natalie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was super friendly
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Millicent

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very dirty old smelly room..broken chipped furniture...I travel a lot, this is the worst room. Best Western lost our business
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Jeremy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the continental breakfast and how close it is to the mall
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Anne

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
The room smelled like cannabis. The third day we came back to find the bathroom had been cleaned but the bed wasn't even pulled up (not just not changed; not made). The left over piece of cookie in the lobby didn't get picked up or replaced all evening, though the night and half way into the next day! The window in the room was broken, the toilet kept running and the heater was noisy.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Georgina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stayed one night arrived around 10pm. Was pleasantly surprised by how nice it was. We were greeted by Angel who checked us in and was extremely welcoming and nice. Our room was large, clean and comfortable. Only thing was it was cold for my liking but my husband likes a cold room so he was fine. We had free hot chocolate from the lobby at 10.30 and free cookies that Angelo had made for customers. They were delicious. Thank you Angel! Breakfast was good lots of options. Would definitely stay here again. Employees were very respectful friendly and courteous.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Christy, Chehalis

Bepergian bersama teman
Nice room, clean , comfortable
Menginap 1 malam pada bulan Maret 2024

8/10 Bagus

Douglas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Mayra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Rafael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location if you want to go shopping and very near Portland Oregon if you want to buy something in Oregon tax free. This was a great experience for my wife and I as we enjoyed shopping and the delicious breakfast at the hotel. The staff at the hotel were very friendly and helpful.
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

SEAN MICHAEL

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Familiar and comfortable.
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Valerie

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kenyamanan kamar
Poor service
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari jsimon pada tanggal 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bagus

Nikolas George

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari jsimon pada tanggal 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Sangat Buruk

Sara

Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari jsimon pada tanggal 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

2/10 Sangat Buruk

Luz

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
No shuttle service, we were waiting for more than one hour for our room previously paid it.
Tanggapan dari jsimon pada tanggal 18 Jan 2024
Our shuttle schedule changed due to the weather snow storm. Which made our airport pick up or airport drop off delayed. Which is out of our control!

10/10 Sangat Bagus

Loretta

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari jsimon pada tanggal 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

10/10 Sangat Bagus

Cylinda

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari jsimon pada tanggal 18 Jan 2024
Thank you for rating us a 10, we appreciate your feedback. We hope to see you soon in the nearest future.

10/10 Sangat Bagus

Krista

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was neat and tidy and the jetted tub was nice.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari jsimon pada tanggal 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your business. We hope to see you soon in the future.

10/10 Sangat Bagus

Justin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was in a tight spot at 0300 and needed a room for two nights. The employee was in the middle of her night audit and got me checked in with an upgrade. Really meant a lot that she was so courteous and kind. Love best western
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari jsimon pada tanggal 18 Jan 2024
Thank you for taking the time to give us a rating. We appreciate your feedback. We are happy to hear our staff was accommodating. Hope to see you soon in the nearest future.

10/10 Sangat Bagus

Lacy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Love this hotel
Roommate alway clean. Staff is always amazing. Nice amenities. Breakfast has a great variety.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 4 Jan 2024
Thank you.

10/10 Sangat Bagus

KATHERINE, BREMERTON

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 4 Jan 2024
Thank you.

10/10 Sangat Bagus

CATHRONE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will Come Again
Enjoyed our stay...good beds. Wonderful breakfast, with excellent choices and refilled frequently. Family enjoyed the pool. Hot chocolate and coffee machine in the lobby was a real plus!!!! Planning on coming back when needing a place to stay in the area.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 4 Jan 2024
Thank you. We are very pleased that you enjoyed your stay and our amenity's. We look forward to seeing you again.

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 20 Des 2023
Thank you. We are happy that you enjoyed your stay with us.

8/10 Bagus

Joseph Couto

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 13 Des 2023
Thank you! We hope you enjoyed your stay.

10/10 Sangat Bagus

Odin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent customer service and cleanliness
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 12 Des 2023
Thank you! We appreciate your business.

10/10 Sangat Bagus

Cindy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 12 Des 2023
Thank you.

8/10 Bagus

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had to ask for more pool towels a couple times. When I went to check out and no one was at the front desk. I asked multiple other workers because I didn't want to be late checking out. Someone finally came to the front desk after I called from my cell phone to the lobby.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 30 Nov 2023
Thank you for your feedback. I apologize that the front desk staff was not available for you immediately, we try to have someone readily at the front desk for our guests but unfortunately there are times where its necessary for them to leave for a short time. Again, we apologize.

10/10 Sangat Bagus

My Lynh

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Bathroom not good
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 21 Nov 2023
Thank you for taking the time to let us know what you disliked about our rooms.

10/10 Sangat Bagus

Mindy

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Very hospital and clean.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 21 Nov 2023
Thank you. We hope to see you again for any future stays.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
After going to bed, someone unlocked my door with a key (not mine). It turns out they assigned my room to someone else when they arrived around 9:30 PM. This was not good!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 21 Nov 2023
On behalf of myself and my entire staff, we apologize that you had that experience. We had a glitch in our system that is fixed now. Again, we are very sorry.

10/10 Sangat Bagus

Janan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very accommodating and polite. It was very clean. The rooms were Very large. Overall experience was excellent.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 9 Nov 2023
Thank you!

10/10 Sangat Bagus

Jourdan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mikkie was great! Excellent stay! Thank you to the entire staff.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 9 Nov 2023
Thank you!

8/10 Bagus

Sara

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 9 Nov 2023
Thank you!

10/10 Sangat Bagus

Sharon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 9 Nov 2023
Thank you!

4/10 Buruk

Vi, Garden Grove

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas
Room reeked of animal. We understand that we stayed in a pet-friendly room but the oder was nauseating. Had to buy air freshener to use. Staff provided inconsistent policies about late check-out. Breakfast gave both me and my partner stomach illness.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 9 Nov 2023
Thank you!

8/10 Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan
Tanggapan dari Management pada tanggal 2 Nov 2023
Thank you!

8/10 Bagus

Viktoriia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 30 Okt 2023
Thank you!

10/10 Sangat Bagus

David, Boise

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Micky was beyond awesome in helping us! We checked in to a Days Inn just down the street, and it was beyond horrible - dirty, tiles falling off in bathroom, hall carpets hadn't been vacuumed in months. We couldn't stay there. Drove down the street and found Best Western. Micky was at the front desk and was over the top awesome in helping us. She had one room left, and we got it. She went over and above helping us, and we're grateful. Should have booked Best Western the first time!! Vancouver Mall Best Western is tops. Great service, great breakfast, clean - met all our expectations!
Tanggapan dari Management pada tanggal 30 Okt 2023
Thank you!

8/10 Bagus

Shawn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ned was a little hard. But the staff was friendly.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 28 Okt 2023
Thank you!

10/10 Sangat Bagus

Elsie

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 21 Nov 2023
Thank you. We are happy you enjoyed your stay.

10/10 Sangat Bagus

Lis, short hills

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I liked the magnet that could hold the door open while we rolled our luggage into and out of the room. I liked that there was a light above the luggage rack. I liked the comfortable chair and footrest. The room was arranged well. I didn't like that there were no bowls for cereal two mornings in a row.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 28 Okt 2023
Thank you for your recent stay and for taking the time to review your stay. I do apologize that we ran out of bowls. I can assure you that you won't experience that with any future stays. Thank you.

10/10 Sangat Bagus

Justin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to shopping and food
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 26 Okt 2023
Thank you for your recent stay and for taking the time to review your stay. We appreciate you!

10/10 Sangat Bagus

MARYGRACE, Chula Vista

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cleanliness
Tanggapan dari Management pada tanggal 26 Okt 2023
Thank you!