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Park Hotel & SPA Vella Hills

4.0 star property
Mountain retreat with multiple pools, a poolside bar, and a coffee shop in nature's embrace, plus tennis courts, bike rentals, and childcare for families

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Park Hotel & SPA Vella Hills offers a peaceful mountain escape with a poolside bar and coffee shop in nature. The on-site restaurant serves local and international dishes. The spa provides aromatherapy and manicures. Families enjoy the garden playground and two swimming pools.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
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About this property

Park Hotel & SPA Vella Hills

  • Upscale family-friendly hotel in the mountains
  • Consider a stay at Park Hotel & SPA Vella Hills and take advantage of a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a body treatment, a manicure/pedicure or aromatherapy at the on-site spa. The on-site local and international cuisine restaurant, Vella Hills, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a playground.
  • You'll also enjoy the following perks during your stay:
    • A seasonal outdoor pool and an indoor pool
    • Free self-parking and valet parking
    • Bike hire, an indoor tennis court and a round-trip airport shuttle (surcharge)
    • A natural pool, express check-in and supervised childcare (surcharge)
  • Room features
  • All 75 rooms offer comforts, such as 24-hour room service and air conditioning, as well as perks, such as separate sitting areas and bathrobes.
  • Extra amenities include:
    • Heating and ceiling fans
    • Bathrooms with showers and hairdryers
    • Flat-screen TVs with cable channels
    • Separate sitting areas, fridges and free infant beds

Similar properties

Indoor pool, seasonal outdoor pool
Kashmir Wellness & SPA Hotel Adults Only
Velingrad
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
9.6 out of 10, Exceptional, 58 reviews
The price is Rp5.084.303
Rp5.541.891 total
includes taxes & fees
24 May - 25 May
Kashmir Wellness & SPA Hotel Adults Only
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Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: EUR 70.00 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Frequently asked questions

Does Park Hotel & SPA Vella Hills have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool. Pool types include natural pools.

Is Park Hotel & SPA Vella Hills pet-friendly?

No, pets are not allowed at this property.

How much is parking at Park Hotel & SPA Vella Hills?

Self-parking and valet parking are free at this property.

What time is check-in at Park Hotel & SPA Vella Hills?

Check-in begins at 2 PM.

What time is check-out at Park Hotel & SPA Vella Hills?

Checkout is at noon.

Does Park Hotel & SPA Vella Hills provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 70.00 per vehicle applies.

Where is Park Hotel & SPA Vella Hills located?

Located in a national park, this family-friendly hotel is 0.4 mi (0.7 km) from Kleptuza and 3.2 mi (5.2 km) from Velingrad Museum of History. Lake Batak and Tsepina Fortress are also within 16 miles (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.4

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 61 out of 83 reviews
Rating 8 - Good. 16 out of 83 reviews
Rating 6 - Okay. 3 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 1 out of 83 reviews

Reviews

Verified

10/10 Excellent

petre

Liked: Cleanliness, staff & service, property conditions & facilities
Safe,Quiet, Dining options and Easy Parking.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Dinko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, spacious rooms, delicious food in the restaurant. Good spa, but maybe small if the hotel is at full capacity. We were satisfied and will visit the hotel again.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Nedialko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, friendly and efficient staff, building and pools in good condition, and other advantages. I would definitely recommend this hotel, it is good value for what it has to offer.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was suberb with great amenities and the restaurants meals have great quality at a great pricing
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Teodor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and restaurant. The only negative is that there are not enough sun beds.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Gil

Old and dated property, limited English skills however the spa is decent and the dinner was OK
Stayed 1 night in Mar 2024
Verified

8/10 Good

Sariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mineral pools, great massage, incredible restaurant quality of food and service. My only complaint is that the mattresses are like a ROCK for the king sized rooms. It completely negated the lovely result of the massage and my body was in pain.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice outside pool in winter

This hotel has a nice small outdoor pool open through the winter (08 am through 20-00) where thermal water stays sufficiently warm, and a warmer indoor pool. Sodium-fluoride waters are nice. The breakfast buffet is good and accommodations are comfortable (although unfortunately no kettle in the rooms). Good wifi. Straightforward parking and late arrival is possible. If you start hiking up the hill from the hotel you can join bicycle trail 220 going up to Ostrets peak (elevation gain of around 800m round trip counting ups and downs).
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great higher end hotel. All services including breakfast are very good. Spa area is excellent and “do not miss”.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Slaveya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

The hotel, the rooms and the spa zone were very clean, the food in the restaurant delicious and the staff was very nice and polite. Everything that you could wish for a nice, relaxing stay!
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice place. Good and very polite service, clean rooms, healing mineral waters and well done spa facilities.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Naresna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

It was an amazing experience everyone was friendly and they do their best to accommodate your requirements.
Stayed 8 nights in Jun 2023
Verified

10/10 Excellent

Petar

Liked: Cleanliness, staff & service, amenities
Our hotel stay was great! Staff were really helpful and attentive from the moment we walked in. The room we stayed in was extremely spacious and had almost everything we needed. It lacked a kettle and cups, but staff were more than happy to provide these for us. The breakfast included had a large selection - both continental spread, cooked food, and more. The spa facilities were good and were very welcomed after a long day of walking and adventuring in the area. The selection of spa treatments available was good, and well enjoyed. Only criticism we had was that the room decor was a bit dated, and that the shower cubicle was leaking.
Stayed 3 nights in Oct 2022
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The spa center:Not planned for the volume of hotel guests, the jacuzzi was broken during the entire stay, the water in one of the outdoor pools was very dirty, we noticed one cleaning during the stay. Being around the pools at the spa was "life threatening", there were swarms of flies and wasps. I was stung by a wasp, my leg was swollen and I left the hotel a day early. They did not offer to refund the amount for the night. Towels in the spa are given to customers with the stipulation that they are for the whole day, i.e. we have to carry them everywhere with us wet if we are going to use the pools and the thermal area all day, which is absolutely unacceptable.The room:There was no view of the park as described in the offer, but of an outside parking lot and the roof of the restaurant! There was no terrace and when the window was opened you could hear the noise of the restaurant, the chatter of the patrons, etc. The robes in the rooms are not changed unless we specifically ask that they be clean and dry. The hair dryer in the room was burnt. I urgently called the front desk, who were unaware that there was virtually no hair dryer in the room. Subsequently, they gave me a manual one. Communication with reception was very difficult.The restaurant: The food was of average quality.There were wasps everywhere around the tables. The "traps" for them were cut plastic bottles placed around the restaurant fence, filled with yellowish liquid and wasps.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hill hotel

Stora rum, rent, bra frukost, olika bassänger med varmt vatten. Nära till centrum, vandra.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Petra

Leider gibt es noch teppichboden in den Zimmern der nicht mehr ganz in Ordnung ist ansonsten sind die Zimmer fantastisch riesengroß auch die Balkone schön geräumig. Das Mineralwasser Becken war leider umringt und stark benutzt von vielen Kindern schade dass dieses eine Becken nicht kinderfrei gehalten wird zum Gesundheit regenerieren und auch vielleicht die Raucher dort eine extra Zone hätten denn es gibt ja noch viele andere Pools wo für alle alles offen sein kann
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Като започнем от настаняването до напускането на на хотела, всички служители бяха изключително любезни и отзивчиви. СПА зоната беше изключително приятно, чисто и съдържащо всичко необходимо за да подейства максимално релаксиращо място. Стаята ни беше просторна. Единственият недостатък на престоя ни беше вечерята в ресторанта. Поръчахме разядки с хлебче, което си личеше, че е било замразено и съвсем леко препечено, част от ястията бяха студени като ги получихме и се наложи няколко пъти да подсещаме сервитьора за някакви пропуски в поръчката. Поръчахме и пица за стаята, която се оказа, че отново е от готовите, които директно се слагат да се пекат и след това видяхме, че се предлага в детското меню. Закуската, която бяхме заплатили беше страхотна и имаше голям избор.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Entcho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
immer zu empfehlen
Stayed 9 nights in Oct 2023
Verified

10/10 Excellent

Ivelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war Wunderschön.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doğa içinde kaplıca keyfi

Gayet temiz, yemekleri güzel, personeli güler yüzlü ve yardımsever. Tavsiye edilir.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Petya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the third time to visit the spa hotel. We love the spa facilities, the breakfast is always very good, the rooms are spacious and clean. Already making plans for next year!
Stayed 2 nights in May 2022
Verified

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Много приятно изкарване
Stayed 1 night in Nov 2021
Verified

8/10 Good

Arye

Liked: Cleanliness, property conditions & facilities, room comfort

Very nice, but...

The attitude of some of the stuff members to their own faults - needs a significant improvement. Besides that - the place is very clean and nice.
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Galyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to rest

Big covered parking with kind staff, spacious and stylish room, nice balcony, everything looks new and maintained, kind and helpful staff at reception. I recommend!
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay! The spa is very nice, the hotel rooms are very spacious and clean!
Stayed 3 nights in Oct 2020