Verdugo City hotel guide. Gemstone Resorts hotel in Verdugo City, Los Angeles

"Outdated hotel with poor service. I felt like I was just a number to the guy at the front desk. The hotel lobby felt dark and shabby like it hadn’t been dusted since the 1990s. I expected so much more from a $400 stay. Only two great things were the pool area and that we could walk to Universal Studios. "

"It was good! "

"Nice pool. Great staff. Plenty of dining options. Had some issues in our room. Staff was accommodating. Great location!"

"Beautiful landscaping with the koi pond. Clean room, well maintained. Staff was pleasant. We arrived early, but room wasn't ready. They held our luggage until check-in."

" I recently stayed at The LINE Hotel Los Angeles in Room 532 on Friday May 1st, 2026 and wanted to formally express my severe disappointment with the condition of the room and the overall experience during my stay. The decor of the room was unacceptable for a hotel of this rating and the walls appeared unfinished with the lamp(s) tilted over. Given the hotel’s reputation and 4-star rating, the experience unfortunately fell far below expectations. The bed and sheets felt noticeably cheap and uncomfortable, which significantly impacted the quality of the stay. In addition, the blinds control in the room was not functioning properly, and the bathroom lights were fluctuating/flickering continuously to the point that it became genuinely uncomfortable and concerning from a health and safety standpoint. The room was also dirty as there were uncleaned cob webs/spider webs in the room (Please see the video links enclosed). What was most frustrating, however, was the complete lack of responsiveness from the front desk. I attempted to call multiple times throughout the stay — approximately five separate calls — and no one answered. This made it impossible to have the issues addressed in real time and left me feeling unsupported as a guest. The overall experience became so unacceptable that we ultimately decided to check out early at approximately 8:20 PM rather than continue the stay. Overall, this experience was not befitting of what is advertised as a 4-star hotel"

"Excellent "

"The pool wasn't available at my check in time and there's no notifications that the pools under construction"

"Hotel was convenient except the very long walk from the garage to our room. On the morning of our departure, the housekeeping staff knocked on our door an hour and a half before actual checkout time. That shouldn’t happen."

"Expensive "