"No A/C even though explicitly stated. And then because of the no A/C, was required to leave the windows open so was frequently woken up by tourists on the streets, loud cars/motorcycles and the church bells at 7:30am. "
"It was very close to the City Center and also to a bus stop. We had no car so this came in handy. They were awesome about calling us taxi’s and giving directions and recommendations for places to eat and recommending a cooking class. Breakfast was nice. The only thing they did not have were wash cloths. We use them in the States. I didn’t ask nor did I see any in a cart so I thought possibly just the culture in Italy. We did have them at our hotel in Rome. I should have ask so that is on me! The staff was incredible! If I were to travel to Siena again, I would definitely book this hotel."
"Location and hotel were great but the staff were incredible!! Nickolas was brilliant
Only thing that let it down was the pool and outside area were not open for use which was very disappointing. This was advertised but for a premium hotel this was a let down and was very untidy! A little effort would have changed this and made it much better"
"Property was located in great part of town with restaurants and cafes right outside the door. It’s currently being remodeled but it didn’t really affect our stay."