Hello Brian,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites

Hola manuel,¡Nos disculpamos profundamente por todo el incidente!Nos gustaría informarle que hay un problema con los mensajes de Expedia, del cual no nos enteramos hasta ayer por la tarde. Nos esforzamos por brindarles a nuestros huéspedes la mejor y más fluida experiencia de check-in. Después de ser informados del problema, nos comunicamos con cada huésped para preguntarles si recibieron su información de check-in.También hablamos con el servicio de atención al cliente de Expedia sobre su reembolso y, en este caso particular, Expedia es responsable de proporcionarle el reembolso. Dado que realizó la reserva a través de Expedia, enviamos el correo electrónico con las instrucciones de check-in a Expedia, que se suponía que se le reenviaría. Sin embargo, Expedia no compartió la información con usted. No supimos del problema hasta que nos comunicamos con el servicio de atención al cliente de Expedia. Expedia nos ha informado que están trabajando para resolver el problema con su sistema.También nos gustaría que supiera que no hicimos ningún cargo en su tarjeta de crédito, sino que Expedia cargó en su tarjeta de crédito.Sabemos que esto no cambiará la experiencia que tuvo, sin embargo, solo podemos buscarle otra oportunidad. Le prometemos que cuidamos de nuestros huéspedes y les brindamos la mejor experiencia.¡Estamos muy orgullosos de nuestro servicio al cliente y nos disculpamos por cualquier inconveniente!Saludos cordiales,Equipo de gestión de SoLo

Hello Mike,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites

Hello Jill,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon.Warm regards, Team Solo Suites

Hello David,We are sorry to hear that you had a bad check-in experience, we take great care of conveying the changes to our guests on time. We see that our office administrator sent a new email at 10:36 AM on 27th April to let you know of the room changes. However, we understand that you did not receive the email. We're sorry for the inconvenience and would like to ask you to give us another chance. We take great pride in our staff and our services. We will ensure that this kind of mishap does not occur again.We look forward to having you with us!Kindest regards,Team Solo.

Hello Selma,Thank you for your review! We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon and are open to any suggestions to enhance your next stay. Warm regards, Team Solo Suites

Hello Coreen,Thank you once again for booking your accommodation with Solo Suites!We are thrilled that you enjoyed your stay with us and that our staff could accommodate your request for early check-in and Check-out needs with so much flexibility and warmth. Providing excellent services is our top priority and we look forward to hosting you again at the Solo Suites. Regards,Solo Suites.

Hello Pauly,Thank you for rating us excellent. We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon and are open to any suggestions to enhance your next stay.Warm regards,Team Solo Suites

Hello Kari,Thank you for taking the time to provide us with feedback regarding your recent stay at our hotel. Your input is invaluable to us as it enables us to improve the quality of our services. We are pleased to learn that you found our staff to be wonderful and that you liked the spacious room. However, we deeply regret any inconvenience that you experienced during your stay. We acknowledge that the noise from the sidewalk, along with the cleanliness issues with the floor fell short of your expectations. Please rest assured that we take these concerns seriously and will promptly address them with our housekeeping and maintenance team to ensure they are promptly rectified. Furthermore, we apologize for any disappointment regarding the bed comforter. Our goal is to provide our guests with a comfortable and relaxing stay, and we regret any shortcomings in this regard.Regarding the distance to Victoria, we understand that it may have been less convenient than you expected, and we apologize for any inconvenience it caused.We appreciate your feedback, and we hope you will give us another chance to exceed your expectations during your future visits to the area. Please do not hesitate to contact us directly if there is anything we can assist you with.

Hello Kevin,Thank you for rating us excellent. We appreciate your positive experience and are committed to providing exceptional service.We hope to welcome you back soon and are open to any suggestions to enhance your next stay.Warm regards,Team Solo Suites

Hello Tina,Thank you for your feedback on our services. We are happy to hear that you are satisfied with our check-in and emergency assistance service. We also value your feedback on the bed being too hard, and we appreciate your understanding of different guest preferences, and will certainly consider your comments for future improvements. We hope to welcome you back and provide a more comfortable stay in the future.Team Solo Suites

Hi Raymond, Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We appreciate your feedback and we hope you will give us another chance to welcome you back to our property! Kind regards, Team Solo

Hello Paul,Thank you for rating us excellent. We appreciate your positive experience and are committed to providing exceptional service. We hope to welcome you back soon and are open to any suggestions to enhance your next stay.Warm regards,Team Solo Suites

Hi Melissa, Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Zhuojie, Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Jordon, Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Angela, Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Brian,Thank you for your review! It was a pleasure having you with us at Solo Suites! We are in the process of getting new furniture, it takes a bit of time to customize and get it shipped. We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Karen,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Melissa, Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Kevin,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Gesy,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Mike,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi D,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi lain,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Frank,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Lori,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Darrell,We sincerely apologize for the inconvenience pertaining your recent stay at our hotel. We take pride in providing the highest standard of services to our guests. We realize that every guest has a choice when travelling and we thank you for making Solo Suites hotels your choice. We hope you will consider staying with us in the future!Kindest regards,Team Solo

Hi Kevin,Thank you for choosing Solo Suites for your accommodation. We sincerely apologize for the inconvenience about your recent stay at our hotel, we are working on a solution to minimize the light coming from the glass door. We take pride in providing the highest standard of services to our guests and hope you will give us another chance to host you.Thank you,Team Solo

Hi Diana,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Stanley,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Guest,We sincerely apologize for the inconvenience about your recent stay at our hotel. We take pride in providing the highest standard of services to our guests. We are sincerely disappointed that we fall short of our high standard of services, and your expectation. I assure you we are investigating the matter and will resolve the issue. We genuinely apologize that we didn’t exceed your or our expectations. We realize that every guest has a choice when travelling and we thank you for making Solo Suites hotels your choice. We sincerely apologize and hope you will consider staying with us in the future!Kindest regards,Team Solo

Hi Raya,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Robert,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Margo,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Mary,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Kenneth,We sincerely apologize for the inconvenience pertaining your recent stay at our hotel. We take pride in providing the highest standard of services to our guests. We are sincerely disappointed that we fall short of our high standard of services, and your expectation. I assure you we are investigating the matter and will resolve the issue. I understand your concern, we have the pleasure of been located in a beautiful family-oriented community. We genuinely apologize that we didn’t exceed yours or our expectations. I we realize that every guest has a choice when travelling and we thank you for making Solo Suites hotels your choice. We sincerely apologize and hope you will consider staying with us in the future.

Hi Justin,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Jiri,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi William,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Komal,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Carolin,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Gesy,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Angela,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Wendy,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Shawn,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Carolin,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo

Hi Rebecca,Thank you for your review! It was a pleasure having you with us at Solo Suites! We take great pride in providing the highest standard of service to our guests. We look forward to welcoming you back to our property! Kind regards, Team Solo