This is our 3rd year to PortAventura and second year staying at Golden river. The hotel is stunning and very clean in the common areas.
We had booked double and twin beds but we had two doubles, this also happened last year so we were particularly careful when booking this time to book twin beds as one of ours sons is an autistic adult. They kindly upgraded us to a family room which was so nice. The room was spacious and had a kitchenette with a microwave and a large fridge which was great as we our boys like to have their favourite drinks and snacks.
Aircon is very good and the shower is very powerful (too powerful as I worry about water waste).
The room was cleaned every day which was lovely.
We ordered a wheelchair because due to an injury I was unable to walk long distances or climb any stairs but this hotel is excellently adapted to those needs. The dropped the chair off to us and picked it up at the end of our stay for a €9 a day and €20 cash deposit.
Unfortunately the buffet etiquette disappointed me this year, I felt it was over crowded and too many children unsupervised making a mess. I appreciate it’s a theme park but some rules need to be in place for eg, children under 10 should have an accompanying adult. They push in, take too much food and waste it and make an incredible mess. I saw two small children take sweets with their hands, I saw an older child struggling to pick up fruit one at a time ?? Adults can be equally rude pushing in front.