Eksterior
Cek ketersediaan

Ulasan untuk Hilton Garden Inn Virginia Beach Town Center

3 out of 5
Hilton Garden Inn Virginia Beach Town Center
252 Town Center Dr, Virginia Beach, VA

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 486 dari 1000 ulasan" "
Penilaian 8 - Bagus. 255 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 121 dari 1000 ulasan" "
Penilaian 4 - Buruk. 71 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 67 dari 1000 ulasan" "

8,4/10

Kebersihan

8,8/10

Staf & layanan

7,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

4/10 Buruk

Ciara

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was very disappointed with my stay. For the price paid, I would had a more enjoyable and comfortable stay at the Holiday Inn. This hotel needs a serious refresh. It felt old and minimally cared for. The beds and pillows were very uncomfortable and the amenities were underwhelming.
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Lauren

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The reception staff were extremely pleasant and helpful.
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Manuel

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
No water in rooms, check in very very slow, poor lobby, really needs a facelift, two expensive for what I received.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Kimberly

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 11 Apr 2024
Kimberly-Thank you for your rate and review.

10/10 Sangat Bagus

trudy

Great customer service rooms very clean
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 29 Mar 2024
Trudy-Thank you for an awesome rating and review. Please come back to visit us again!

2/10 Sangat Buruk

Ann

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 29 Mar 2024
Ann-Thank you for your rating.

8/10 Bagus

Ry

Disukai: Staf & layanan, kondisi & fasilitas properti
Our stay was good rooms were nice
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 25 Mar 2024
Ry-Thank you for your rate and review.

10/10 Sangat Bagus

Norman

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 19 Mar 2024
Norman-Thank you for your rate and review.

4/10 Buruk

Elizabeth

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan
My room was filthy, and dusty. We told front desk who advised they would send cleaning crew but they did not come or it was not noticeable that they came. We were there 5 days. Cleaning came in one day. We had to call down for towels, toilet paper and extra blankets. They did promptly bring us whay we asked for. On our last day they finally switched us to a much cleaner room but it was a total inconvenience. The front desk staff was friendly. It seems crazy to me to have such a disconnect with service/cleanliness. The reason folks stay in hotels is precisely for that service. Otherwise pay less for air b &b with a whole lot more space. The restaurant staff was not friendly and seemed bothered by our wanting to purchase breakfast. It was not busy. I have stayed here before and was satisfied but this time it left alot to be desired. It did not live up to the Hilton name.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 12 Mar 2024
Elizabeth-Thank you for your rate and review. We do apologize for the stay was not enjoyable. Please reach out to a member of management if you would like to further discuss your stay.

2/10 Sangat Buruk

Kaisha

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
The property was great but Expedia did not notify me that the room was not available, so upon arrival I was told I had to change rooms and my suite was not available
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Supervisor pada tanggal 11 Mar 2024
Kaisha-Thank you for your rate and review. We do apologize that you did not receive your room you booked. We hope you give us another chance when you stay in the area next time.

10/10 Sangat Bagus

JOYCE

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property!
Menginap 2 malam pada bulan Februari 2024

6/10 Cukup Baik

Tracy

Disukai: Kebersihan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Supervisor pada tanggal 26 Feb 2024
Tracey-Thank you for your rating.

10/10 Sangat Bagus

Shanda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They were very accommodating. nice room. amazing staff. love the parking option. didn't realize how close I was to the funny bone.
Tanggapan dari Supervisor pada tanggal 20 Feb 2024
Shanda-Thank you for your rate and review!

6/10 Cukup Baik

Joe

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Parking was not convenient at all. It was across a busy street in a parking garage.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Supervisor pada tanggal 5 Feb 2024
Joe-Thank you for your rate and review.

10/10 Sangat Bagus

Melinda

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No complaints!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 27 Jan 2024
Melinda-Thank you so much for a perfect rating!

10/10 Sangat Bagus

Bashir

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Bashir-Thank you for a perfect rating!

10/10 Sangat Bagus

Ian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice loved it nice clean room i got the jetted tub felt like a king.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Ian-Thank you for a perfect rating!

8/10 Bagus

ELIZABETH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My son recommended this hotel since it is close to the Naval base. The staff is very friendly and helpful. The room was clean, bed comfortable. The hotel parking was easier in the parking garage across the street. There are a lot of restaurants within walking distance.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
ELIZABETH-Thank you for your rate and review.

2/10 Sangat Buruk

Seth

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Not Happy
This was very disappointing for a Hilton property. Service was okay, but the accommodations were sub par. Blood on the iron, dresser drawers that didn’t close, all furniture has stains… etc etc. The iron had blood on it. I won’t be staying again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Seth -Thank you for your rate and review. We do apologize if your experience was not good. Please reach a member of management if you would like to further discuss.

10/10 Sangat Bagus

Joan

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 20 Jan 2024
Joan-Thank you for a perfect rating!

10/10 Sangat Bagus

Margaret

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Margaret -Thank you for a perfect 10/10 rating!

10/10 Sangat Bagus

Maria

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
It was a very comfortable and quiet stay. I received everything that was promised. The check in and check out went smoothly and without any problems. The food was hot, fresh, and tasty. This will be my home away from home.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Maria-Thank you for your wonderful rate and review.

6/10 Cukup Baik

Sean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Duvet was old and worn , same with the arm chair - while clean didn’t seem up to date . Was expecting a higher level experience
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Sean -Thank you for your rate and review.

10/10 Sangat Bagus

Lawanda

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Lawanda -Thank you for your amazing rating!

10/10 Sangat Bagus

Octapharma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Octapharma -Thank you for your awesome rating 10/10.

10/10 Sangat Bagus

Robin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk clerk was very helpful and kind
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Robin -Thank you for a perfect rating and review.

8/10 Bagus

David

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
David-Thank you for your rating.

8/10 Bagus

Gladys

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Gladys-Thank you for your rate and review.

8/10 Bagus

Patrick

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice facility and staff
The location, room and staffbwere great. The hotel physically is business nice. The breakfast was poor and expensive. I chose the hotel partially because I thought the breakst was included.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Patrick -Thank you for your rate and review.

6/10 Cukup Baik

Richard

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Don’t bother, not so fun stay
Staff was very courteous especially Carlos and Mr Markus dealing with a broken coffee machine! Room cleaners could have done a better job with dirt behind and underneath bed. Bathroom also in a state of filthiness! Bed firm and sheets did smell fresh: nice bed to sleep in! Hallways on 4th floor and elevator reeked of marijuana and cigarette smoke! Security needs to be at breakfast bar to supervise young kids making a mess of things at food bar! Didn’t see one parent overseeing these animal children!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Supervisor pada tanggal 18 Jan 2024
Richard -Thank you for your rate and review.

10/10 Sangat Bagus

Cynthia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and convenient to many things.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 30 Nov 2023
Cynthia-Thank you for your rate and review.

8/10 Bagus

timothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pricey but adequate
Menginap 3 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 30 Nov 2023
Timothy-Thank you for your rate and review. We hope you come back to visit us soon.

10/10 Sangat Bagus

Patricia, Franktown

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was really nice, staff very friendly, but the parking was a nightmare. Large parking lot next to the Hotel but all reserved for Town Bank customers. There was a large parking garage across the street. Not very convenient.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 23 Nov 2023
Patricia-Thank you for your rate and review. We hope you come back to visit us soon!

10/10 Sangat Bagus

Michelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and helpful staff
Menginap 1 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 23 Nov 2023
Michelle-Thank you for a perfect rate and review. We hope you come back to visit us soon!

10/10 Sangat Bagus

Elijah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rooms hot tub and staff
Menginap 1 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 20 Nov 2023
Elijah-Thank you for a wonderful rate and review. We appreciate your business and hope to see you again soon!

10/10 Sangat Bagus

Debora

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly and helpful staff
Menginap 1 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 20 Nov 2023
Debora -Thank you for a perfect rating and review. We hope you come back to visit us again!

8/10 Bagus

Edward

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Property has signs of of being dated. Bathrooms are starting to show signs of wear and tear. Air conditioning units are very loud. I wish breakfast was included. Glad parking was free. Sorry it was in a building across the street.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 13 Nov 2023
Edward -Thank you for your rate and review.

8/10 Bagus

Daniel, Gaithersburg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Supervisor pada tanggal 13 Nov 2023
Daniel -Thank you for your rating.

8/10 Bagus

Janet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Supervisor pada tanggal 15 Okt 2023
Janet -Thank you for rating us.

4/10 Buruk

Christie

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Rooms were dirty and smelled like mildew. We had connecting rooms and asked to change because the kids room smelled so bad and had a water spot with mold on the ceiling. The second room had condoms in the nightstand (thankfully not used). Second room also smelled like mildew. Staff was super friendly and tried to help as much as they could.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Supervisor pada tanggal 15 Okt 2023
Christie-Thank you for your rate and review.

10/10 Sangat Bagus

Bruce

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Supervisor pada tanggal 12 Okt 2023
Bruce -Thank you for a perfect rating. We hope you stay with us on your next visit!

10/10 Sangat Bagus

Dario

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Front Desk Staff was exceptional.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Supervisor pada tanggal 9 Okt 2023
Dario-Thank you for an excellent rate and review. We do hope to see you again soon!

2/10 Sangat Buruk

Erica

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Supervisor pada tanggal 9 Okt 2023
Erica-Thank you for your rating. We do apologize if we did not meet your expectations. Hopefully next time we can make it right.

10/10 Sangat Bagus

Israel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
During check in, Bryce, at the front desk was quick and very helpful. Hotel was very quiet. Beds were very firm, may be ok for some but for me personally to firm. Overall Hotel was a good stay. I would stay again if in the area.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 2 Okt 2023
Israel-Thank you for your rate and review. We will pass along your kind words to Bryce as well. We do hope you come back to visit us soon.

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful time
The hotel is wonderfully kept. We were allowed to check in very early. The room was immaculate. Staff treated us great. They always greeted us each time we entered the lobby. We were there for a show at Sandler Center. It was an easy, short, and safe walk.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 29 Sep 2023
Christine-Thank you for a perfect rate and review. We hope you visit us again soon!

10/10 Sangat Bagus

Lauren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice stay at a well run hotel. Will be coming back
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 29 Sep 2023
Lauren -Thank you for an awesome rating and review. We hope you visit us again soon!

6/10 Cukup Baik

Michael

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Staff was not friendly. Breakfast was lacking and staff was not properly trained. Buffet was dirty and not very well stocked. Room was not very clean. Had to run the shower for 5- 10 minutes for hot water to start.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 24 Sep 2023
Michael -Thank you for your rate and review.

6/10 Cukup Baik

Mikal, Manassas

The room itself was average. You can tell that the Furniture & room design was a bit outdated. The shower had rust stains, which I didn’t like because it was hard to tell if it was dirt or rust at first. I could not get any hot water when taking a shower and the toilet splashed extremely high when flushing. The room felt clean enough, it was just outdated. The location was great since it’s right in the town center. A lot of surrounding food options and walkable as well. It was an overall average stay and somewhere I’d only choose if staying for 1 night rather than a few days.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 23 Sep 2023
Mikal-Thank you for your rate and review.

8/10 Bagus

Brenda

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Decent stay
This is a big room with a King-sized bed. Firm mattress, most of the furniture in good condition, microwave, mini-fridge, plenty of outlets. The air conditioner is easy to manipulate from a wall thermostat. I saw a cotton swab on the floor of the bathroom and a hair on the tub. That made me doubt the cleanliness of the room. So I searched around for bedbugs or obvious dirt. No bugs, clean sheets, really comfy. Breakfast in the restaurant was disappointing. Against my best COVID instincts, I tried the buffet. Not great. The bacon was overcooked, the toaster didn't work, there were no knives. I decided on sausage, bacon (anyway), cooked apples, and a piece of bread (broken toaster). At least the apples were good. My husband ordered scrambled eggs with his breakfast. The only reason I knew that was available was that I overheard another person asking for an omelet. If I had known! The staff is very professional and friendly. In spite of my complaints we would come back.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 23 Sep 2023
Brenda-Thank you for your rate and review.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Safe, but "dated"
Average hotel. Good: Staff was very polite, friendly, and helpful. Not so good: Room was in need of new lampshades, sheets without holes, and a deepclean of the armchair. For the price and the Hilton name, I was surprised. (Let's face it, when you're sleeping, you won't care!) Hotel is in a centralized district where there are multiple restaurants, cafés, and even a brewery within walking distance.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Supervisor pada tanggal 23 Sep 2023
Anonymous-Thank you for your rate and review.