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NH Canciller Ayala Vitoria

4.0 star property
International flavors at Quejana restaurant and relaxing cocktails at the bar create memorable moments that enhance the stay experience at this Lovaina hotel

Choose dates to view prices

NH Canciller Ayala Vitoria, in Lovaina's heart, offers international dishes at Quejana restaurant and drinks at the bar. Guests explore the area with the hotel's bike rentals. High-speed WiFi and 24/7 attentive staff ensure a comfortable, memorable stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is Rp1.653.905
Rp1.819.295 total
includes taxes & fees
26 Jul - 27 Jul

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Room

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Standard Room

8.6 out of 10
Excellent
(23 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with two beds, a desk, a chair, a TV, and a view of the outdoors.

Superior Room

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (Extra Bed 2 adults + 1 child)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Standard Room (Extra Bed 2 adults + 1 child)

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (Extra Bed 3 adults)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Standard Room (Extra Bed 3 adults)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Adjoining Room, 2AD+2CH)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Family Room (Adjoining Room, 2AD+2CH)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Family Room (Adjoining Room, 3AD+1CH)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Family Room (Adjoining Room, 3AD+1CH)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (View)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Standard Room (View)

8.2 out of 10
Very good
(12 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (View, Extra Bed 2 Adults + 1 Child)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Standard Room (View, Extra Bed 2 Adults + 1 Child)

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (View, Extra Bed 3 Adults)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Standard Room (View, Extra Bed 3 Adults)

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room (New Style)

Minibar, in-room safe, desk, blackout curtains

Superior Room (New Style)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room (View, New Style)

Minibar, in-room safe, desk, blackout curtains

Standard Room (View, New Style)

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (View, New Style Extra Bed 2 Ad + 1 Ch)

Minibar, in-room safe, desk, blackout curtains

Standard Room (View, New Style Extra Bed 2 Ad + 1 Ch)

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (View, New Style Extra Bed 3 Ad)

Minibar, in-room safe, desk, blackout curtains

Standard Room (View, New Style Extra Bed 3 Ad)

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (New Style)

Minibar, in-room safe, desk, blackout curtains

Standard Room (New Style)

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (New Style Extra Bed 3 Adults)

Minibar, in-room safe, desk, blackout curtains

Standard Room (New Style Extra Bed 3 Adults)

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Terrace (View, New Style)

Minibar, in-room safe, desk, blackout curtains

Suite, Terrace (View, New Style)

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, Balcony

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room (New Style Extra Bed 2 Ad + 1 Ch)

Minibar, in-room safe, desk, blackout curtains

Standard Room (New Style Extra Bed 2 Ad + 1 Ch)

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, Balcony (Extra Bed 2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Balcony (Extra Bed 2 Adults + 1 Child)

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi
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About the area

Located in Lovaina neighbourhood, NH Canciller Ayala Vitoria is connected to a shopping centre. Armory Museum of Alava and Museo de Ciencias Naturales are cultural highlights, and some of the area's landmarks include Basque Parliament Building and Monumento a la Batalla de Vitoria. Looking to enjoy an event or a game while in town? See what's happening at Mendizorroza Stadium or Fernando Buesa Arena. Visit our Vitoria-Gasteiz travel guide
Map
Santiago Ramon y Cajal Kalea, 5, Vitoria-Gasteiz, Alava, 01007

What's nearby

  • A historic square with a prominent clock tower, a statue of a winged figure, and classical architecture.
    Virgen Blanca Square
    5 min walk - 0.4 km
  • Armory Museum of Alava
    5 min walk - 0.4 km
  • Plaza de Espana
    6 min walk - 0.6 km
  • University of the Basque Country
    6 min walk - 0.6 km
  • Cathedral of Santa Maria de Vitoria
    11 min walk - 1.0 km

Getting around

  • Vitoria (VIO-Vitoria-Gasteiz Train Station)
    6 min walk
  • Vitoria (VIT)
    11 min drive

Restaurants

  • Sidrería Sagartoki
    5 min walk
  • Starbucks
    6 min walk
  • Lal Ali Döner Kebab (Diputación)
    7 min walk
  • Amarika restaurante
    5 min walk
  • PerretxiCo
    5 min walk

About this property

NH Canciller Ayala Vitoria

  • Upscale hotel located in Lovaina
  • Consider a stay at NH Canciller Ayala Vitoria and take advantage of laundry facilities, car hire on-site and a bar. The on-site international cuisine restaurant, Quejana, offers lunch, dinner and light fare. Free in-room WiFi and a business centre are available to all guests.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
    • A bike on-site, babysitting (surcharge) and a water dispenser
    • A 24-hour front desk, luggage storage and a reception hall
  • Room features
  • All 174 rooms feature comforts such as air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Reusable coffee/tea filters, recycling and LED light bulbs
    • Bathrooms with eco-friendly toiletries and baths
    • TVs with cable channels
    • Wardrobes/cupboards, eco-friendly cleaning products and free infant beds

Awards and affiliations

  • Eco-certified property
  • This property participates in the Bioscore Sustainability and Biosphere – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Air-conditioning
  • Breakfast available
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The price is Rp1.434.326
Rp1.577.758 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 20 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 5 AM to 10:30 AM for a fee: EUR 15 to 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Quejana

Things to do

  • Bicycle storage
  • Bicycles

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,630 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 25 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 to 16 per person
  • Self-parking fee: EUR 20 per night
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is NH Canciller Ayala Vitoria pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 25 kg per pet. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at NH Canciller Ayala Vitoria?

As of 23 Jul 2026, prices found for a 1-night stay for 2 adults at NH Canciller Ayala Vitoria on 26 Jul 2026 start from Rp1.653.905, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at NH Canciller Ayala Vitoria?

Self-parking is available for EUR 20 per night.

What time is check-in at NH Canciller Ayala Vitoria?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at NH Canciller Ayala Vitoria?

Checkout is at noon.

Where is NH Canciller Ayala Vitoria located?

Located in Lovaina, this hotel is within a 5-minute walk of Florida Park, Basque Parliament Building and Armory Museum of Alava. Cathedral of Mary Immaculate and Convent of San Antonio are also within 5 minutes. Vitoria (VIO-Vitoria-Gasteiz Train Station) is 6 minutes by foot and Vitoria-Gasteiz Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

NH Canciller Ayala Vitoria Reviews

8.6

Excellent

9.0

Cleanliness

9.2

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 325 out of 668 reviews
Rating 8 - Good. 253 out of 668 reviews
Rating 6 - Okay. 63 out of 668 reviews
Rating 4 - Poor. 17 out of 668 reviews
Rating 2 - Terrible. 10 out of 668 reviews

Reviews

Verified

6/10 Okay

Rodolfo

Disliked: Amenities
Unfortunately room 618 is quite small. The refrigerator did not work. No air conditioner was available even though the temperature was warm. Hotel staff informed that winter rules applied for April. We had to open the windows and the street noise, including the train noise could be heard. We are regular customers of NH Hotels and this experience was extremely dissapointing.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Mycket bra frukost.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jan

Liked: Cleanliness, staff & service
Rummet hade fantastisk utsikt över staden som lovats vid bokning. Lyhört och lite slitet badrum utan yta att ställa sina toalettartiklar. Bra med garage. Perfekt läge med gångavstånd överallt. Bra frukost.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jose peris

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación y muy buenas vistas
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Miguel Ángel

Liked: Cleanliness, staff & service, amenities
Ruido del servicio en la mañana
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Per

Liked: Staff & service
Disliked: Amenities
Väldigt lyhört och det behöver renoveras Det låter väldigt mycket från allt utanför rummet Så det blir svårt att sova Sen garaget fullt frukosten öppnar kl8 på helgen?? Så överlag riktigt dåligt Och dom sätter 4 stjärnor?? 2 på sin höjd
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities
Staff muy atento
Stayed 10 nights in Oct 2025
Verified

2/10 Terrible

sebastien

An absolutely terrible hotel. Zero noise mitigation between the rooms, you can hear people farting next door. The mattresses are quite possibly the worst ones i’ve ever slept on. Clearly if there was any other decent choice in Vitroria, i’d go there, but the lack of decent hotels in this city is a problem.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado, buenas instalaciones
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel para soñar. Idóneo en todos sus aspectos.
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Hing p

Disliked: Cleanliness, staff & service, property conditions & facilities
No air condition but stayed in the reservations
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal súper amable. Con la mejor actitud y siempre dispuestos a ayudarnos. La habitación súper cómoda con una vista preciosa.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Javier Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Todo bien, solamente que durante la estancia tuvimos hasta 5°C y nunca funciono la calefaccion, en el Lobby estaban muy calentitos y en habitaciones un congelador
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

ATSUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良いホテル

チェックインがスムーズ。しかも朝食が美味しい。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

MANUEL JOSE

Liked: Cleanliness, staff & service
Buena localización para visitar la ciudad
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast, no parking. Nothing that they said was included
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klassisches Hotel mit gutem Service

Das Frühstück war phantastisch, Personal sehr zuvorkommend und diskret. Klassisches Hotel mit klassischem guten Service
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy accessible by public tram, and easy walk to old town, with good restaurants and good sightseeing. The Florida park across for hotel added benefit. The hotel staff were friendly and extremely helpful in assisting with the planning of our daily activities. Would definitely return.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating! The room was nice as well!
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in. Polite and professional staff in the restaurant. Food was ok. No view from the window of room 119
Stayed 1 night in Jun 2025
Verified

8/10 Good

Hilary

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very good
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen desayuno
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jose peris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación
Stayed 2 nights in May 2025