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"Clean room and polite staff"

"When we arrived at the hotel they informed us the elevator was broken and only had available rooms on the second and third floor. We took the second floor since we had our children with us and when we arrived to the room is was dirty and smelled like sewage so then we had to be moved to the third floor to a new room that was better but looked like it could use a good cleaning and some painting refreshes. Breakfast was okay and check out was smooth "

"Dishes. Cups , glasses "

"The staff and cleaning staff were incredibly nice. Breakfast meet expectations.Would recommend easily."

"The room was clean and spacious. The mattress was a bit uncomfortable, but for the great price and convenient location, it was a great stay. The staff was very friendly and helpful. "

"It was a great place to stay you could see and see the great Smokey Mountains from the run and also right in front of the Hotel there was area that is made for walking or riding your bike on. We walked everyday while we were there. The only thing about the hotel there is no pool or a coffee pot in your room but you can go to the office and get coffee thru 10pm. "

"The facility was nice "

"Parking easy, clean room. Found 3 rd floor quieter than 2 nd. Bed was also more comfortable. Shuttle service is very reliable."

"This place is TERRIBLE! We arrived at 7 PM and our room still wasn’t ready. The front desk told us they were having issues with housekeeping and that the bed wasn’t made, but it would be “10 minutes.” Twenty minutes later, the room was finally done — and it was still NOT clean. There was no shampoo, the room was dirty, and they do not clean your room during your stay. If you want fresh towels, you have to bring your dirty ones to the front desk, and they only give you one set of towels for two people. You have to repeat this every single day. There was dried blood on the comforter, the kitchen floor was filthy, and the breakfast was extremely limited. Both mornings I went down, there was either no coffee or it was cold — which tells me it was leftover from the day before. Absolutely disgusting. There’s even more I could mention. When I complained, I was told the manager would comp my stay. I appreciated that, and before leaving I confirmed it with the manager — he agreed. But they only comped one night, not the entire stay as promised. If you want excuses, broken promises, and a dirty, gross, poorly managed hotel, then book here. Otherwise, stay far away."