Search Hotels Near Waterplace Park, Providence

"The staff is always super friendly. The hotel is very clean. We love the convenience of this hotel being connected to the convention center but also the mall."

"Front desk staff were not friendly. The full breakfast was not worth $25. The quality was not good but there were a lot of options. The restaurant staff were very friendly. The food for dinner was good. The parking was a little difficult and did not know it was $27 for the night before checking in. The hotel is under construction. The rooms were clean and updated. The beds were very comfortable. Getting the car out of the parking garage was very difficult. Had to use the help button at the gate to get out because the instructions they gave us to exit were not correct or the exit gate wasn’t working. The view from the hotel was nice. "

"Good clean facility"

"The only negative was the coffee maker in room didn’t work. "

"Na"

"The complimentary coffee in the lobby was fantastic! The staff and valet workers were friendly! The beds are very comfortable m."

"I had an extremely unpleasant experience at this hotel. If you value yourself, I strongly advise against booking a stay here, particularly for people of color. I had to reserve two nights to take some nice photos for my birthday, which was stated in my initial agreement during the booking process. However, no one mentioned any restrictions until I began taking pictures. Both the managers and the receptionist approached us, insisting that we stop or they would call the police. I was bewildered, questioning whether taking pictures in their premises was prohibited. The receptionist tells me doesn’t matter we should just stop, this was not part of their policy. Ultimately, she demanded an additional $500 to continue our photo session. Feeling I had no choice, I agreed to pay the amount, which surprised her. She then altered her stance again, stating that if I paid the $500 i would only be permitted to take pictures for 45 minutes. At that moment, I realized her actions were rooted in racism against people of color. I had to cease all photography and managed to take a few in my room, I cried throughout the day. The most distressing part of this ordeal was when I attempted to check out; they refused to refund the extra $100 they had held on my account. When I inquired about this, she explained it was because I had taken pictures on their premises. I have traveled all over I never experienced this kind of embarrassment in my whole life."

"Clean room very good kitchen"

"My stay ended on March 2nd, it took until April 24th to have the security deposit refunded to me because they couldn't figure out how to process it. Not particularly professional. The stay itself was not bad, and the place is quite nice, I love the historical aspects of the property, but it could use some fixes/updates. I was in an upstairs bedroom, on both my bedroom door and the bathroom door there was a gap between the door and the door frame, so other guests walking by could see into the room. That made me uncomfortable as a solo female traveler, and should be fixed. It is very nice that they have free parking in downtown Providence (unlike most hotels in this area) but it had snowed a couple days before and the parking lot was plowed in a way that there wasn't enough parking spots."